Taken day off work to wait for a delivery. I was messaged to give my my 1hr time slot, then I got a message to let me know driver was 30 mins away, then one to say I was next, so I sat in my front room waiting to leap to the front door - and then I got a message saying sorry we missed you! Photo on the app is of a grass verge opposite my house that is obviously taken when driving by! I contacted via the chat and explained the situation and was rung by a lovely lady from the depot who spoke to the driver who was adamant that he had tried to deliver my parcel but would turn back and deliver later - hours later - no parcel!