DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,620 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,620 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Darren, the driver, lied about not being able to deliver, was 2 min away, but decided he's done for the day and never came. Uploaded a black photo as 'evidence' and stated they left a card. Not true, worst delivery company and I don't understand how they are still in business! Took a day off and patiently waited for my parcel, 80% of the times I have a delivery with DPD it's the same experinece, driver says I was not in. The level of dishonesty is unbelievable and unacceptable. Bot is uselss and not very easy to raise a complaint.”

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Posted 2 days ago

“This is my Trustpilot review from today: Absolutely hopeless service from DPD but from one driver in particular, if we see his name our hearts drop! This driver's service is below that of the old Hermes, even Evri is better now. We paid for express delivery for a part for a cooker in our holiday let and needed it today as our guest arrive tomorrow (Saturday). We tracked the driver all afternoon from home but didn't hold out much hope, and sure enough, just what we expected 'sorry our driver missed you' - hopeless! I would like to raise a complaint against this driver (Stuart) for a number of reasons, not just todays missed deliver.”

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Posted 2 days ago

“Said called no one in i have been on my drive all morning they didnt even attemp to deliver different excuse every day worst courier service ever used i will also be letting vendor know to change there couriers”

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Posted 2 days ago

“Said sorry we missed you , hadn't been at my address.”

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Posted 3 days ago

“DPD is absolutely the worst delivery company. They claim they can never find our address so they just don’t deliver the package. No contact or follow up.”

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Posted 3 days ago

“I would give it a 0 if I could I would give it a 0 if I could. Been waiting in all day for my delivery only to get a message saying "Sorry we have missed you". Funnily enough, I have a dog and a doorbell camera and neither of them alerted me to someone being at the door. I also added to the delivery details, that should I not be in (which I was) to leave the parcel with my neighbour (who is an old age pensioner and also in all day) and nobody was at his door either. This is not the first time with DPD and if I could help it I would NEVER use them again.”

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Posted 3 days ago

“DPD are disgusting. I was upstairs when they came to deliver something. I shouted out of the window to leave it on the doorstep but she refused so I said that I was coming down. Due to my arthritis I am slow up and down the stairs. When I did get downstairs she had driven off with my parcel. I know about reaching targets but this was despicable.”

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Posted 3 days ago

“Absolutely disgusting, rude company. Clearly my parcel has gone missing, but they have said it has been delayed (for 3 days now). Email says I will get an update, got absolutely nothing. Try calling them, some difficulty trying to speak to a person. Took ages to get through only to be spoken to very rudely and very unhelpful. Have also contacted the sender and they have been told it will take 6 days for DPD to respond! This item is for a birthday present, was expensive as was the delivery charge. When I track the item, it also says it isn't recognised. Never will I use their service again. I don't even want to rate it 1 star!”

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Posted 4 days ago

“As a regular user of DPD shipping 2-3 parcels every day, I can confirm their delivery service is excellent. HOWEVER, the 1-star rating is for the absolutely terrible customer service of late. Parcel shipped on 2nd Feb has never reached our customer, over a month later. I've wasted HOURs queueing to speak to customer service with zero action at the end. We will likely end up in court to resolve. Use them at your own risk.”

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Posted 5 days ago

“Useless. Waited all day then said they’d attempted delivery and I wasn’t in with a picture of a random street. They have my correct address. This constantly happens with DPD and I’ve taken a day off work to be here for this parcel. Pathetic service.”

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Posted 5 days ago

“Not sure what his name is but he regularly delivers to us in Marden, Kent. What a lovely man he is , always chatty and friendly a credit to your company”

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Posted 6 days ago

“2 days it was saying my order out for delivery, i was waiting all them days at home and bought times when it was saying im next driver was going in another town… i was calling multiple times and they just was saying driver call you an hour before coming… (even he was in same place 3hours).no one didn’t call nothing… so i thought its late a will change for collection from shop next to me …. Next day waiting all day when i get code that i can collect nothing call them oh sorry we cant see where is your package…. They never contacted delivery driver… they didn’t check why he was in same place for 3 hours, or even why he went on different town when i supposed to be next…. So driver stole my package and when i ask if at least they will contact now a driver they said in 3 days…… so 3 days he probably stole more people packages and DPD don’t even cares…… DONT SEND ANYTHING with them”

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Posted 6 days ago

“Can't give zero but DPD stupidity strike again. Couldn't be bothered to ring or ask where the front door is. Instead they take a picture of someone else's.garden! This company a joke! Need investigating i swear”

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Posted 1 week ago

“Driver never even attempted to deliver my parcel. Why would you give someone a timeslot and more or less force them to stay at home to get the delivery when you won't even attempt to deliver the parcel? This service is absolutely ridiculous and completely negligent for the money you have to pay.”

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Posted 1 week ago

“Paid for NEXT DAY delivery, parcel destination is approx 7 miles away. Its taking 5 DAYS TO DELIVER?”

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Posted 1 week ago

“If I could give zero stars I would. On several occasions my parcels have been thrown over a gate and left in a driveway and soaked with rain. The driveways not even our drive. A recent parcel did not arrive, I got no notification or tracking option. The company I bought the goods from supplied me with the coordinates of the delivery address……surprise they were not mine. This is a re occurring issue. DPD you are a disgraceful, dishonest useless company.”

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Posted 1 week ago

“I had a parcel collection booked well in advance and rearranged my entire day around it. I took a day off work, stayed home all day, and arranged childcare specifically to be available. The driver marked the collection as “attempted” and claimed there was nothing to collect. This was untrue — the parcel had been packed and ready since the previous day. When I contacted customer service, I was told the driver had taken a photo of the communal entrance as proof of attendance, despite the driver never coming to my flat or attempting to collect the parcel. One customer service agent ended the call by stating there was nothing that could be done and told me to “have a nice day,” before disconnecting the call. After further follow-up, another representative apologised and acknowledged that the driver had acted incorrectly. I was then assured the collection would be completed the same day. At 11:30am, the depot confirmed the driver had my phone number and would call on arrival. Despite this, the driver did not turn up — not by 2pm, and not at all — even after several calls. An entire day was wasted due to DPD’s failure to complete a scheduled collection, misleading status updates, and dismissive customer service. This experience showed a complete lack of reliability and accountability.”

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Posted 1 week ago

“To DPD driver ‘Major’ .. congrats on your failure to deliver because there was no one in at number 76. Which is no surprise really since we don’t live at 76 we live at 121. As the system clearly showed. You literally drove to within 30 seconds of the house, where I sat waiting. And decided nah I’ll try a random neighbour instead and if they’re not in I’ll drive away. Major, you had one job. And you failed”

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Posted 1 week ago

“Deaf recipient. Parcel left in communal area. Not outside flat door as requested. Driver couldn't be bothered to walk upstairs.”

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Posted 1 week ago

“Repeatedly a driver called Jack is leaving parcels 50 meters away from the house or even on a nearby tennis clubs' driveway. He dumps them wherever he feels fit. As a result I had several parcels gone missing. Today he parked at the end of my driveways and threw a parcel containing a chair into the mud approx 60 meters away from the house. I asked him to please deliver to the house, but he threw the parcel back into his van and drove off. According to DPD they feel sorry that they missed me. What a joke, they did not miss me at all, in fact even spoke to me but driver was too lazy to deliver items properly the property. Absolutely disgusting driver”

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Posted 1 week ago

DPD is rated 1.1 based on 5,620 reviews