DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,988 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Sharron

David Leach

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had two parcels delivered to me from that were damaged and believe it was because of how DPD treated my parcels. Very disappointed I the service.”

Helpful Report

Posted 9 hours ago

“Waited in Al day even though my hour slot was between 12-1 and at 4:50 the driver claimed he tried to make delivery but pin couldn’t be provided which is totally untrue and nobody even attempted delivery. No way of complaining or insuring it’s actually delivered tomorrow as I’ll just be put back on the route with no priority. Awful business and awful customer service.”

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Posted 10 hours ago

“You don't even deserve one star. Absolutely disgusting, incompetent, unreliable, wonder if anyone there can even read an address. Parcel stated delivered, wrong town even. Useless to talk to customer service as they don't even return your call or request. No accountability for their actions, DO NOT USE THIS COMPANY. Not sure why any company would even consider using such a poor reviewed delivery system.”

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Posted 13 hours ago

“Richard was AMAZING! Very helpful, polite and pleasant. Delivered promptly and collected a return too . I’m VERY IMPRESSED AND SATISFIED!!!! THANK YOU RICHARD! THANK YOU DPD ! A mission accomplished!”

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Posted 16 hours ago

“I would probably give less than one if I could. I live in Darlington and have twice ordered pet supplies to my residence. once they just left it dumped outside of the completely wrong address without so much as a knock at my door. Today they've said my package was declined as it was damaged, but again I've had no knock at my door. Driver even put a photo of the outside of our address.”

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Posted 1 day ago

“I am absolutely disgusted and disappointed with the service I received from DPD. I sent a parcel containing several items, but almost everything was missing when it was delivered. My belongings appear to have been stolen, and only three pairs of pyjamas were delivered. How can something like this happen? I trusted DPD to handle and deliver my parcel safely, but this experience has been extremely upsetting and unacceptable. This is not just poor customer service; it is a serious matter involving missing belongings and a complete breach of trust. I expect a proper explanation, a thorough investigation into what happened, and appropriate compensation for my missing items. I would strongly advise others to think twice before trusting DPD with their valuable belongings. This experience has been absolutely shocking, unacceptable and completely disappointing!”

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Posted 2 days ago

“Rubbish said they tried to deliver the parcel waited in all day no 1 been checked camera to make sure definitely no 1 been said it was tried to be delivered in Newcastle bare in mind I live in hartlepool I don't know hiw this company gets buisn”

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Posted 2 days ago

“Worst delivery company I really don’t understand how they still operate as a delivery company … Never had a good experience with them I paid extra for a package to be delivered today and the driver is sending me a picture of the ground saying that I wasn’t there to collect to package Had to spoke with 2 customer service people and still couldn’t get an answer about my parcel If I could choose, I would never have my parcel being delivered by DPD SHOAIB ?!?! Please look for another job , this is not for you . And you are a liar !!”

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Posted 2 days ago

“I have had two deliveries this weekend and each one by the same young man. He was very good large parcels brought the into the house, he was very pleasant, polite and helpful.”

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Posted 2 days ago

“I had a delivery time of between 10.30- 12.30 we have been in all morning ,got a txt to say missed delivery , went to complain to chatbox it replied with the driver trying to deliver at 10.45 , it was only 10.20 , checked cameras and he was here at 10.15 , next delivery in 3 days time !!!”

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Posted 3 days ago

“Delivered to wrong address was told the driver was going back to retrieve the parcel this was a lie I never got it customer services are useless, dpd make an error and it’s the senders fault ?”

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Posted 3 days ago

“So happy to receive flowers from my son, sadly they were put under our vehicle so we didn't see them until today. They have been there for 3 days!!! DPD please leave a card so we know they have been delivered saying where they are. 😟”

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Posted 4 days ago

“This parcel was delivered to the house behind mine. We were in and expecting your driver. My neighbour said your driver opened their unlocked door and dropped the parcel in the hall. This is unacceptable. Please ensure this does not happen again.”

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Posted 5 days ago

“How the hell I should know when they coming? I didn’t get any text or call. I don’t wanted this company to deliver my package. People are working not sitting on the doorstep for a week and waiting for the delivery.”

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Posted 5 days ago

“The worst delivery company ever. The level of incompetence and lack of professionalism is unbelievable. Customers pay for a delivery service and expect their parcels to arrive on time, with accurate tracking information and proper communication. Apparently, that's too much to ask from DPD. What makes it even worse is the complete lack of accountability. Instead of resolving problems, customers are left wasting their time trying to find out what's happening with their deliveries. My personal experience: They are simply not delivering any of my parcels even though I am at home. Instead they take a photo of the door from distance and update the tracking "Sorry we missed you". It happened million times before. When I want to change the delivery options there is no way to do that. Last time I have chosen 'collect from pick up point' and was chasing the parcel without any success. And after 2 days they say: Parcel is on the way back to seller or supplier. RIDICULOUS! On the top of that I own a business and everytime I order something and it comes with DPD I have to let MY CUSTOMERS down because of the delays. DPD Is a complete joke...If I could give zero stars, I absolutely would. The company has to be one of the most unreliable and incompetent delivery companies I've ever had the misfortune of dealing with. They repeatedly delay deliveries and then have the audacity to claim that they attempted delivery when NO DELIVERY ATTEMPT WAS EVER MADE! How can a company get away with providing false information to customers and wasting their time like this? It's completely unacceptable. Thanks for nothing.”

Helpful Report

Posted 6 days ago

“Outrageous, ineffective, and a complete waste of time. Stay away! I bought an item from Nike last week, and the delivery was supposed to be handled by DPD. They supposedly tried to deliver to my home twice, but this is a blatant lie. I am currently on annual leave, so I have been home the entire time. No one ever knocked on my door. From Day 1, there wasn't even a physical calling card left behind to prove an attempted delivery. On Day 2, DPD changed my delivery time slot twice—shifting it from the morning (11 AM–12 PM) to the afternoon (3 PM–4 PM)—and still, it was never delivered. Because they ghosted me on the first day without knocking, I specifically called DPD to instruct them to leave the parcel with my neighbour just in case they were having trouble finding my house. I even went a step further and uploaded a clear photo of my safe space onto the DPD app. Despite these explicit instructions, neither my door nor my neighbour's door was ever knocked on, and the parcel was nowhere to be found in the safe space. Instead, I just received an automated email claiming the DPD driver "missed me" again. When I called DPD back on Day 3 at 8 AM, they told me they would only re-attempt delivery on Day 4 (which, after everything I had already experienced, I highly doubted would happen). Because of their utter inefficiency, I asked if I could just go and collect the item from their depot physically myself. I was told that this option was completely unavailable. Because I have a strict time limitation to receive this item, I had no choice but to call Nike back, launch an internal investigation, and cancel my order entirely. Make sure you contact any company you want to buy from before placing an order. If your item is going to be sent via DPD, do not even bother ordering or paying. You will just end up frustrated, wasting your days off, and waiting up to 5 days to get your refund back. Clear and simple: do not use DPD or any business engaging their services if you want to continue your normal life without total frustration.”

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Posted 6 days ago

“they dont call, they dont message, they dont give any valid timeline for delivery, very very inefficient company”

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Posted 1 week ago

“A next day delivery still not delivered after 3 days!! and no one to talk to , just the chatbot which has consistently given me false information”

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Posted 1 week ago

“Parcels being returned after one attempt blaming Sky for their own mistake , parcels being held and not delivered even after payment for premium service, never claiming responsibility for their own incompetence.”

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Posted 1 week ago

“Said they could not find my address. I live in a residential area at an address that is easy to find. They had the right details but still could not find my house. Put my post code into Google maps and it is easy to find. Impossible to talk to anyone. Message service is AS (artificial stupidity) and totally not fit for purpose. Truly awful service”

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Posted 1 week ago

DPD is rated 1.1 based on 5,988 reviews