DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,453 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,453 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of your drivers (plate number WR605HX) putted me and my two kids in danger while driving today 12 Nov around 8 am close to Stadium Narodowy Roundabout. The driver was behind me in the left lane of the road. I was already driving at the max allowed speed 50 km/h when he started closing at my car and blinking the lights to make way. On my right, there was a car blocking my move. When he overtook me, he started breaking in front of me then when we reached a red light he started going purposely in arears almost hitting my car. I will report to the police. You are hiring drivers who are bullies, irresponsible and putted my family’s life at risk.”

Helpful Report

Posted 8 hours ago

“What an absolute cowboy company. I was made 4 promises yesterday that my parcel would be delivered yesterday, but here I am calling today only to be told exactly the same thing. The drivers don't pick up the phone and the staff in the callcenter just interrupt and talk over you, when you talk over them they just say "If you continue to talk over me I can't help" and then disconnect the call. After 6 contacts to DPD I'm no closer to having my parcel delivered and DPD have no way of contacting the driver simply because he decides to ignore them.”

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Posted 15 hours ago

“DPD apparently "loses: my package worth 2.800 EUR in France @Chronopost. Haven't got a tracking update for a week and DPD just says everything was in order. They in fact help criminals to disappear without trace because they just keep insisting everything was alright.”

Helpful Report

Posted 1 day ago

“Absolutely atrocious company. Three attempts at finding a central London address. 3 automated messages saying "when driver arrived we were advised there was nothing to collect". No driver arrived and today awaiting again but expect it will be another failed attempt. Impossible to speak to anyone at customer services. Why can't they have a facility on their messaging site to connect with the driver? Avoid DPD at all costs. Zero stars.”

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Posted 2 days ago

“DPD might have decent reviews if you live on the mainland, however if you live on the Isles of Scilly they are simply appalling. They deliberately store parcels claiming that they have been delivered. If you are lucky and they do turn up, they can be weeks late. They simply can't be bothered to provide a decent service.”

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Posted 5 days ago

“Try to avoid using DPD for deliveries. Whenever I expect a parcel, they always send a text message saying that no one was at home and that they tried to deliver — but they never actually show up. Instead, they leave a message asking me to pick up the parcel from the local depot. I’ve had the same issue many times over the past few years. I always try to avoid using DPD, but some sellers only ship with them, which means the parcel ends up at the local depot and the customer has to go and pick it up themselves.”

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Posted 6 days ago

“pathetic delivery service. never have a problem with dpd Ireland but cant say the same for the uk branch. Had a collection today and I specifically put a note online that the driver needed to buzz to open the building door and collect parcel however he never did and now my pickup was cancelled and I was charged. Your drivers are absolutely pathetic to put it lightly. Let me not even get started on the customer service person that completely cut me off while I was still chatting via your rubbish website. This branch needs to get people that actually get the job done.”

Helpful Report

Posted 6 days ago

“Really dreadful. 2 texts to tell me that DPD had called but unable to deliver, then dumped parcel with a load of other parcels at a shop 4 miles away. Shopkeeper was equally furious as qr codes sent to customers did not work and presumably she missed out on payment.Completely unacceptable service!”

Helpful Report

Posted 6 days ago

“Absolutely pitiful service. I’ve had 2 parcels sent via DPD in the last 7 days. With both it’s been a circus. First parcel- 2 days of ‘sorry the driver missed you’ with the driver not having come anywhere close to my home- I specifically asked that he call for directions if he couldn’t find the place On day 3 he delivered to a restaurant near my house. The notification said it was delivered to a neighbour( number given). That neighbour didn’t know what I was talking about. Contact center was of no help at all😒 Second parcel- 2 days of ‘sorry we missed you’ hours after my delivery slot had passed. First driver uploaded a picture of a church, second driver uploaded some random walls. I still haven’t received my parcel so I guess the circus continues tomorrow.”

Helpful Report

Posted 1 week ago

“Parcel left elsewhere.The photo sent isn't even the same number as my house.Are all their drivers morons?This is the 3rd time.”

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Posted 1 week ago

“DPD is absolutely the worst delivery service. An absolutely untrustworthy delivery service. I did not receive the packet even though I was at home. When I called them they said that the are unable to track the parcel now and the parcel was never delivered to me. I would suggest rather use other delivery services but never dpd.”

Helpful Report

Posted 1 week ago

“I was out of town when the delivery was supposed to happen. Came back, looked through my email and I see that my parcel was delivered at some random door. My house number is 1 and the parcel was delivered on a different street at a door numbered 3. I had to go through the neighbourhood to find that door and bother not only the company sending me things, but the people living in there. Extremely unprofessional. If you are not gonna call people, at least bother knocking on the doors to see if you are at the right place.”

Helpful Report

Posted 1 week ago

“I booked for the collection twice，no one came everytime，and they just claimed there was nothing to collect”

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Posted 1 week ago

“The delivery time always not what is said on the schedule they sent to you. a day or two behind. Some of their driver is really rude and aggressive.”

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Posted 1 week ago

“DPD SERVICE IS APPALLING. DO NOT USE THEM THEY DO NOT DELIVER. MANY TERRIBLE EXPERIENCES WITH THIS RUBBISH COMPANY. THERE SHOULD BE A WAY TO GIVE THEM A ZERO.”

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Posted 1 week ago

“Worst customer service. Tracked driver. Was told within 15 min delivery. Next moment get a text photo of my front door and sorry wasn’t in. Tried calling them. Telling them I am home. He didn’t attempt to ring the bell. Would never use this company”

Helpful Report

Posted 1 week ago

“Today I want to continue to rate DPD 1 star because this is the 4th parcel in a row that I have received a "We missed you" response from DPD even though they did not deliver the item to the specified location nor ring my doorbell. All Amazon sellers should expect their items to be returned to them if they do not choose another shipping service. I am not one to wish for other companies to close down but with DPD and their way of doing business they should be shut down soon because they only have 1 mission and they never complete it.”

Helpful Report

Posted 1 week ago

“Driver stolen a £1000 e-bike conversion. DPD finds the picture of the shipping label acceptable as proof of delivery”

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Posted 1 week ago

“Awful lying company. Avoid. Gubeer the driver is a liar. Customer service have no skill.”

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Posted 1 week ago

“Never rings the bell but reports customers not being at home and drop parcels off at random pick up points”

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Posted 1 week ago

DPD is rated 1.1 based on 5,453 reviews