DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,841 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,841 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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376

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot reviews Thanks for your review! DPD UK logo DPD UK Your review is pending.Read more David 6 reviews GB Rated 1 out of 5 stars Should Be 0 Stars First time I've used them. To send a monitor, which was boxed in manufacturers original shipping box and packaging and marked 'Fragile.' Monitor was smashed in transit. Worse than that, trying to claim for the damage, which I paid extra on the postage cost for. One finds out that DPD is actually DPD Online, which means there is no contact for email or telephone. Trying to find where to report and claim on their website is like trying to find a needle in a haystack. All my search engine searches sent me to either a Polish or Czech or Croatian website. I finally spoke to a local depot who gave me web address with a bunch of subdirectories that are not listed anywhere (and I searched their website site map). They are certainly not making this easy. I then filled in an online form and added some photos and then nothing. No reference number. No confirmation email. And I've heard nothing since. The next day I wasted some more hours trying to get help through their 'Chat' support. This was 2-hours plus of infuriating AI having no comprehension of anything. I pesisted as I cannot afford not to be paid for this broken monitor, and finally I was told I was now dealing with someone called 'Vaishnavi.' This person asked for my parcel number, name, and email address, which I supplied... and then nothing... I was cut off. This company is absolutely abominable to the point criminality. How can they be so contemptuous towards customers and behave as though they have nothing to answer for. Beyond upsetting and shocking. Please never use them!”

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Posted 6 hours ago

“Avoid DPD Barking if you have a choice. The service from the Barking depot is a joke, and driver Ashif completely fabricated two "missed delivery" attempts in a row. On Thursday 20th August, three of us were upstairs. My Ring camera caught Ashif knocking softly just once, completely ignoring the clearly visible doorbell, and walking away after a minute to log a fake "missed you" status. On Friday 21st August, I sat directly by the front door for the entire delivery window. Nobody ever showed up, no card was left, yet the tracking claimed I was missed at 16:02. To make it worse, at 17:00 the tracking was updated to claim I "requested" a delay until Monday 24th August. I never made any such request.The Barking depot is letting drivers falsify delivery attempts and fake customer communication just to cover up their delays. Absolutely terrible service.”

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Posted 8 hours ago

“Driver lied about attempting delivery, customer service impossible to contact. I waited in for my delivery window, driver came to the shops outside my flat, took a picture of the shops and left. What is even the point of that? If I could give 0 stars I would”

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Posted 13 hours ago

“I placed an order to a product and paid extra to have a faster delivery time with DPD of 1 - 2 days. The package was picked up by them and I was given a delivery day on day 2. Then I received a message telling me they had a problem that they had resolved, so the delivery had been rescheduled to Day 3. I then received a message on the morning of Day 3 giving me a delivery window of 9.30 - 10.30am. At 9.47am I received a further message stating that the delivery had been attempted and had failed, so would be re-scheduled to Day 4. Lies! No delivery was attempted. I contacted DPD, but there is no-one to talk to - just useless AI on the phone and in chat. I contacted the company that sent the package and they could see that there were no delivery co-ordinates or photograph registered, proving that DPD were lying about the failed delivery. I will avoid DPD where possible in future.”

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Posted 2 days ago

“The microwave arrived within the time stated. Very helpful driver not sure of his name. A Sikh gentleman. .”

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Posted 3 days ago

“had a delivery planned two weeks ago , after 5 separate drivers taking pictures of the next block over saying they 'just missed me' , one of them getting my parcel stuck in a locker, customer service people (who were actually all very nice, but unhelpful) telling me different things- 'it will be rescheduled for tomorrow' 'your parcel is actually stuck in that locker forever now' , i am at my wits end . i called them a dozen times to find out what was happening , i downloaded their bleeding app so they could find my flat better, i input my what3words so the delivery would be almost impossible to fail. still no parcel. horridly managed - avoid at all costs.”

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Posted 4 days ago

“Had parcel delivered today fantastic packing with fragile all over it smashed in bits no care what so every ,very disaponted for me and sender”

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Posted 4 days ago

“It's not just that they don't deliver, it's that they constantly promise to deliver 'the next day' and never turn up. Then they claim they missed you when you were waiting for the entire time. Customer service is terrible, they just repeat the same empty promises. Then they ask you to download an app which is also completely useless. They are incompetent and dishonest and waste so many hours of your life on deliveries that never arrive.”

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Posted 4 days ago

“Your driver was in too much of a rush and did not provide enough time for me to get to him. I live in an apartment block and 1 second is not enough for me to get to the intercom and then rush downstairs furthermore it says in the email that he would leave the parcel. All other parcels get left inside the doors. I called customer service straight after and Hashika was very blunt and clearly had no concern for even trying to assist. Your computer is very inefficient and inflexible. You could learn something from other companies and at least modernise your process by used the phone number. But I can see why your ratings are so low and I'm guessing my feedback will have no input to improving your services.”

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Posted 4 days ago

“Paid extra for next day delivery with DPD, left instructions and explicitly took responsibility for leaving the parcel in a safe space as I knew I wouldnt be in, delivery was then not completed.”

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Posted 5 days ago

“I ordered a unit from Ikea, DPD delivered packages in tatters, items missing and item damaged. I reordered form Ikea, again delivered damaged. I reordered from Ikea, delivery did not arrive on date of delivery and then stated they tried to deliver the next day but nobody home. This is just complete lie, why do they lie to their customers? Firstly, I was at home all day and a family member was at home all day yesterday and no delivery was even attempted, I have cctv... NOTHING. Secondly, the other deliveries were delivered, albeit in bad state and left on my porch, picked up on my cctv by the way. Thirdly, they are meant to email or message me when delivery is out for delivery, I have nothing from them for two days. Its a disgusting service.”

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Posted 6 days ago

“Disgusting company that dutty man wouldn't even give me my phone and then lie the following day and said they tried to attempt to deliver i hate people who lie its not the customer's fault they are over worked so not a problem and simply just don't care.I want my package , and I wasn't able to get it.. now after 2 days waiting ive got another 3 days for my phone because delivery man and his driver boyfriend are upset with me 🤣🤣🤣🤣”

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Posted 6 days ago

“I have had Ronald’s deliver twice for me. I am on crutches he has bought my heavy boxes into my house such a great guy . Always looks smart .Has time for small chat to me so great full to him thank you Ronald’s”

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Posted 6 days ago

“Extremely Disappointing DPD Delivery Experience (delivery person FREDDY in THETFORD IP243PG) I am extremely disappointed with my experience with DPD, particularly with the delivery driver, Freddy. Yesterday, I was expecting a very important parcel containing medicine that needed to be stored in a fridge. The parcel was not delivered, and the tracking information stated that the driver was unable to locate the address and needed directions. This is especially frustrating because my address is not difficult to find. I have screenshots showing the driver's location and my location shortly before the expected delivery time, and I was at home waiting for the parcel. I contacted DPD customer service, who opened a query and confirmed that the driver had marked the parcel as "unable to locate" and that the depot had contacted the driver to return and attempt delivery again. I was told to wait until the evening because drivers can deliver until around 8pm, and that the driver would do their best to redeliver the parcel, although this could not be guaranteed. I also had to contact the pharmacy to explain the situation because the parcel contained medication that required refrigeration. Today, the same driver, Freddy, delivered the parcel. Naturally, I asked him what had happened yesterday. He told me that he had been at my address, knocked on the door, and nobody answered. This is completely untrue. I was home, my husband was home, and we have a dog that goes crazy whenever someone knocks on the door or approaches the house. Nobody came to our door yesterday. Furthermore, the tracking information clearly stated that the driver was unable to locate the address, not that nobody answered the door. When I questioned Freddy about what had happened, rather than apologising or explaining the situation professionally, he was rude and dismissive. He told me, in a very impolite manner, "Maybe next time open the door." That is not how you speak to customers, especially when the customer has spent an entire day waiting for an important medical parcel and has already been given a completely different explanation by DPD customer service. If Freddy genuinely had been at my address and nobody answered, then why did the tracking information state that he couldn't locate the address? And if a delivery attempt had actually been made, why was there no proper redelivery yesterday despite DPD telling me that the depot had instructed the driver to return and redeliver? I wasted an entire day yesterday and half of today dealing with this situation, waiting for a parcel containing medication that needed to be refrigerated, only to be spoken to rudely and essentially blamed by the driver. Mistakes can happen with deliveries, but lying about what happened and speaking disrespectfully to a customer is completely unacceptable. I expect DPD to investigate this incident, including the contradictory delivery information and Freddy's behaviour towards me. Customers deserve accurate information, professionalism and basic respect. Very disappointing service. DPD, this is not acceptable and certainly not how customers should be treated.”

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Posted 1 week ago

“Worst delivery driver. Driver had a breach my privacy all in the name of taking picture for delivery. This has never happened to be before and I had my child in my arms. I have had deliveries before and I have done research on this and it is not supposed to be. Dpd, this is a gross breach on my privacy and privacy of my child.”

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Posted 1 week ago

“I was asked to pay £4.99 just to change the delivery to a pick up point, yet the drivers don’t even attempt proper delivery. They barely press the doorbell, drop a slip, and run. When I tried to complain, the assistant actually laughed and told me the door photo was uploaded but the new notices on the door weren’t shown. The photo was clearly an old one. After three days of waiting outside for the delivery, no van or driver ever came, yet I still received a “missed delivery” notification. Absolutely unbelievable service.”

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Posted 1 week ago

“1597 6781 7188 379 DPD is WORST for logistics please business flee this company, it is disgusting, u approachable for chat, complaint, or even telephone calls DPD was meant to deliver my item to an address Enfield, I diverted the delivery to a pick up point still there in Enfield. DPD instead cut me off their tracking and took my delivery back to its sender in SOUTHAMPTON, imagine i am waiting to pick my delivery from a pick up point but it's was sent back to its sender Tried to contact DPD TO NO AVAIL”

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Posted 1 week ago

“Late delivery and poor service and communication”

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Posted 1 week ago

“Worst company I have dealt with. So far 4 attempts to deliver a parcel. Keeps saying they've missed us. Customer services a complete joke, Ditto the app.”

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Posted 1 week ago

“Got a notification saying that my delivery driver was running late. Then, after an hour or so I got a message saying my driver had missed me? The guy sat outside my flat, took a picture and drove off. Didn't even try to call me. Now I have to change an entire weekend of plans. Unbelievable”

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Posted 1 week ago

DPD is rated 1.1 based on 5,841 reviews