DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,913 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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376

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The DPD driver came today with my B&Q parcel, he didnt knock the door, simply dropped my parcel over the back gate and left. The parcel contained a delicate electrinic device and could have easily broken. This is not the first time either, last time I caught him in the act and asked him not to do it again. I tried to complain today using the live chat on the DPD app, this was an very frustrating process, i think I must have been talking to a bot. I kept going around in circles explaining that I wanted a response to my complain....but the bot telling me that the complaint will be dealt with internally. I will avoid using companies that deliver via DPD in future,”

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Posted 36 minutes ago

“The worst I’ve ever experienced in my life. They don’t deliver anything. They pretend to attempt and even claim I’ve refused parcel what the actual f a joke of a company”

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Posted 1 hour ago

“Usual rubbish service.”

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Posted 2 hours ago

“Absolute rubbish. No good tracking system, no notification or anything. They have returned twice without delivering my items for birthday. Never use it again. Not recommend.”

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Posted 6 hours ago

“Third time now they haven't been able to find an address where 35 other businesses are located. Google can find it but DPD cant...... I have a feeling the driver is in a rush and doesn't want to walk up the stairs. Shame as you were different to the rest but now just all the same.”

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Posted 7 hours ago

“What’s wrong with a 0/5 star? I wish you had that option! These guys wake up on a Monday morning sending me texts about a delivery to take place within a window just half an hour away! Gets to my door and didn’t even press the ring bell. Not the first time but I will start avoiding any retailer who uses DPD”

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Posted 23 hours ago

“Dpd driver attempted delivery at the wrong address on a friday with photo & GPS not matching my address. The status read on the app the driver was running late, he never even got near my address, I think he just couldn't be bothered because it was a Friday. Customer services accepted this was the case, they then said that I needed to give what3words incase the driver can't find the address, delivery rescheduled for Sunday, Come Sunday no delivery, contacted Customer services again was promised it was going to be delivered between 8am & 12pm, lied again. They promises delivery but lie about everything though out the day saying it's still coming. I no longer have trust in dpd company and would avoid any company using them in the future.”

DPD 1 star review on 20th September 2026

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Posted 2 days ago

“A Company of complete incompetent idiots ,don't use them.”

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Posted 2 days ago

“⭐ 1/5 — Extremely disappointing experience I recently used DPD to send 10 parcels containing household and luggage items while moving from my previous apartment to a new location. Unfortunately, the experience was extremely disappointing. Although 9 parcels were eventually delivered, the remaining parcel was not delivered to my new address. Instead, it was apparently sent back to my previous address without any clear explanation. The parcel was also damaged/tampered with, and some of the contents were shattered. What made the situation even more frustrating was the lack of communication. I received no meaningful explanation about why the parcel had been returned, and when I contacted DPD, I was directed to use an online form. I then had to chase the matter myself rather than receiving proactive communication or a proper update. I also find it concerning that DPD’s tracking information and the actual handling of the parcel did not appear to match what happened. I was subsequently left having to deal with the inconvenience and additional cost of arranging for the parcel to be sent again. Moving house is already stressful, and I trusted DPD to transport my belongings safely from one address to another. Having a parcel returned to an old address, arriving damaged, and then receiving little to no communication about what happened has been extremely frustrating. I would expect much better communication, accountability and care when handling customers’ belongings. Unfortunately, based on this experience, I would be never use DPD again.”

DPD 1 star review on 18th September 2026

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Posted 3 days ago

“Better off buying your own delivery van or taking it yourself! I posted a parcel, on Monday -next day delivery! It’s Friday evening, no parcel. Apparently the parcel is in the intended locker, however the recipient has still not received a code for the locker. I have had to speak to various people on the phone and learned that, as I had set up the parcel online, I would have to contact the nebulous online team. After wasting time on apps and Google searches, I had to phone again for help. Eventually got through to someone in an Indian call centre and was assured that she had contacted head office and they would send a code which would need to be used by midday tomorrow! One hour later on Friday evening, nothing! The stress is unbearable. Avoid, avoid, avoid!”

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Posted 3 days ago

“Worst company. Totally Non reliable. 1. Last week they delivered 2 shipment to me and for 3rd shipment on same address they updated status on Friday address can not be found, whereas even Google and dpd shows address accurate. - No repeate delivery attempt made, - status shows out for delivery and address not found, contact seller, till yesterday and today returning to seller 2.. The driver do not ring bell but update status recipient is not at home. 3. Many of time after 2nd step they take boxes and keep in some store which is 15 to 30 km away where as there is DPD drop box below my house, two DPD collection shop in 500m radious. 4. After raising complaint to DPD you get response after 3 to 4 weeks This is sane experience, Its totally illogical and rubbish service. Seller should stop sending with DPD Deutschland.”

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Posted 4 days ago

“I waited in for my parcel for two days - no one came to the door or they'd have seen the note asking for it to be left by the back door. Both times the message was "We just missed you". They just didn't even bother to deliver. Then today they delivered it to the wrong house and it was signed for by someone I'd never heard of. When I complained to DPD, the driver ,Gurshan Bassi, retrieved it, came to the door but REFUSED to give me my parcel because I'd complained! He said he was sending it back to the retailer. I hope I never see or hear of DPD ever again! They are arrogant rude and atrocious! Tracking number is 15503215949386”

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Posted 5 days ago

“I am incredibly disappointed with this company. I paid for a next-day delivery straight to my doorstep, but the courier completely ignored my address and left my parcel miles away in a completely different town.When I contacted customer service for help, their response was shocking. They told me they refuse to send anyone to retrieve the parcel and redeliver it to the correct address. Instead, they told me I have to go and pick it up myself.This is completely unacceptable. Why did I pay for a delivery service if I now have to spend my own time and money to travel to another town to get my package? They took my money but refused to do the job. Avoid this company if you actually want your parcel delivered to your house!”

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Posted 5 days ago

“Shocking servive by Dominic the DPD driver. Waited 3 days for a delivery. Day 1= Waited in the whole day only to receive a message saying delivery attempted but no one was in. No knock on the door, no note through the door.Yet a picture of my car in the drive? Day 2= Waited in the whole day only to receive a message yet again saying no one was in , no knock on the door, no note through the door.Yet a picture of a house ive never seen in my life. Day 3= Waited in and Heyho, Dominic the driver finally arrived, seen me standing in the kitchen watching him so instead of using the path he walked behing the car up the drive then along the wall to the door. He was ok at first but when i questioned him as to where he was he said hes phone had issues....i asked him why take pics and not deliver? Apparently he takes pics BEFORE he delivers which is absolute nonsense. I told him its been 3 days without work for us waiting for him but he didnt even care....when i swore ( not at him) i was accused of swearing at him...then he proceeded to provoke me by winking at me lol. Hes certainly not my type lol....needs a good meal and needs to put on atleast 20Lbs bless him. He knows how to provoke people. Extremely unprofessional little man...bless him. Thanks Dominic....we still love you. Wink wink”

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Posted 5 days ago

“DPD is the worst service I have ever found in my life. First of all, no one answers the phone during opening hours; 5 calls wasted, the automated voice states their opening times and then after saying they're closed, they hang up!?! Their portal doesn't have a visible chat; the app is stuck in a verification email loop. I wonder who designed this Kafkaesque nightmare- an agent of Satan, maybe, since it's literally a circle from hell. I sent a parcel abroad to a friend who needs a container to store his medication for travel, and I only have the pdf's of the label and the invoice. I can't communicate with anyone to update an email address or even to file a complaint. Nothing; they are totally shielded. I recommend please never try to use this courier to send anything outside of the UK, also thanks to the amazing delay caused at the border by.....Update: I managed to track the parcel using a random number on the label, and guess what: they can't locate it at their sorting facility, for 3 days already, 6 days have passed instead of 3-4...Hopeless!”

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Posted 6 days ago

“Today, I was woken up by a DPD guy (I was sleeping off nights) asking me to take in a parcel for my next-door neighbour. In my sleepy state I accepted. He then took a photo of a pad of notes in his pocket and left. When I looked at the address it was not my neighbour, nor indeed any neighbour that I know. I called after him but he ignored me and drove off quickly. I then tried to talk to their helpline but ended up on a chat bot and then someone who took 10 minutes to respond to each comment. Terrible service and I didn't even order anything or send anything.”

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Posted 6 days ago

“Unacceptable service from DPD. I waited at home for two hours for my parcel. When the driver (Sukhjeet) was just 5 stops away, he suddenly cancelled the delivery, marked it as "missed", and uploaded a photo of a completely random house to pretend he was here. I was at home the entire time. To make matters worse, Customer Service completely ignored the evidence and lied to me, claiming the address was incorrect. Total lack of professionalism, honesty, and respect for the customer's time. Absolutely pathetic service”

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Posted 6 days ago

“Awful service, they do not come and say missed the paracel. Absolutely awful service”

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Posted 1 week ago

“We waited all day all day yesterday, no delivery. Today they sent us a " delivery was attempted" , we called them and we're told an attempt had been made, and then told they didn't have our full address and we should contact shipper to confirm correct shipping address. Amazon confirmed that our parcel had the correct address. The DPD gentleman we spoke to was rude and off hand , even when I told him that the address DPD has got the package was correct,he insisted it wasn't and he was not going to " keep telling you the same thing" despite Amazon and DPDs own website has our correct address. This company are as totally worthless as a delivery company can be.”

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Posted 1 week ago

“The driver pretends that they tried to deliver to you and says they are sorry they missed you when they haven't been to your area at all, they don't leave a card to prove they've been and they don't take a photo, often logging a black rectangle or a door that's not mine or any of my neighbours; they don't leave at the neighbours that I have set up as a second option. A parcel that should be delivered next day ends up taking 4-5 days. A rubbish service.”

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Posted 1 week ago

DPD is rated 1.1 based on 5,913 reviews