DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,828 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,828 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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374

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely Disappointing DPD Delivery Experience (delivery person FREDDY in THETFORD IP243PG) I am extremely disappointed with my experience with DPD, particularly with the delivery driver, Freddy. Yesterday, I was expecting a very important parcel containing medicine that needed to be stored in a fridge. The parcel was not delivered, and the tracking information stated that the driver was unable to locate the address and needed directions. This is especially frustrating because my address is not difficult to find. I have screenshots showing the driver's location and my location shortly before the expected delivery time, and I was at home waiting for the parcel. I contacted DPD customer service, who opened a query and confirmed that the driver had marked the parcel as "unable to locate" and that the depot had contacted the driver to return and attempt delivery again. I was told to wait until the evening because drivers can deliver until around 8pm, and that the driver would do their best to redeliver the parcel, although this could not be guaranteed. I also had to contact the pharmacy to explain the situation because the parcel contained medication that required refrigeration. Today, the same driver, Freddy, delivered the parcel. Naturally, I asked him what had happened yesterday. He told me that he had been at my address, knocked on the door, and nobody answered. This is completely untrue. I was home, my husband was home, and we have a dog that goes crazy whenever someone knocks on the door or approaches the house. Nobody came to our door yesterday. Furthermore, the tracking information clearly stated that the driver was unable to locate the address, not that nobody answered the door. When I questioned Freddy about what had happened, rather than apologising or explaining the situation professionally, he was rude and dismissive. He told me, in a very impolite manner, "Maybe next time open the door." That is not how you speak to customers, especially when the customer has spent an entire day waiting for an important medical parcel and has already been given a completely different explanation by DPD customer service. If Freddy genuinely had been at my address and nobody answered, then why did the tracking information state that he couldn't locate the address? And if a delivery attempt had actually been made, why was there no proper redelivery yesterday despite DPD telling me that the depot had instructed the driver to return and redeliver? I wasted an entire day yesterday and half of today dealing with this situation, waiting for a parcel containing medication that needed to be refrigerated, only to be spoken to rudely and essentially blamed by the driver. Mistakes can happen with deliveries, but lying about what happened and speaking disrespectfully to a customer is completely unacceptable. I expect DPD to investigate this incident, including the contradictory delivery information and Freddy's behaviour towards me. Customers deserve accurate information, professionalism and basic respect. Very disappointing service. DPD, this is not acceptable and certainly not how customers should be treated.”

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Posted 4 hours ago

“Worst delivery driver. Driver had a breach my privacy all in the name of taking picture for delivery. This has never happened to be before and I had my child in my arms. I have had deliveries before and I have done research on this and it is not supposed to be. Dpd, this is a gross breach on my privacy and privacy of my child.”

Helpful Report

Posted 4 hours ago

“I was asked to pay £4.99 just to change the delivery to a pick up point, yet the drivers don’t even attempt proper delivery. They barely press the doorbell, drop a slip, and run. When I tried to complain, the assistant actually laughed and told me the door photo was uploaded but the new notices on the door weren’t shown. The photo was clearly an old one. After three days of waiting outside for the delivery, no van or driver ever came, yet I still received a “missed delivery” notification. Absolutely unbelievable service.”

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Posted 10 hours ago

“1597 6781 7188 379 DPD is WORST for logistics please business flee this company, it is disgusting, u approachable for chat, complaint, or even telephone calls DPD was meant to deliver my item to an address Enfield, I diverted the delivery to a pick up point still there in Enfield. DPD instead cut me off their tracking and took my delivery back to its sender in SOUTHAMPTON, imagine i am waiting to pick my delivery from a pick up point but it's was sent back to its sender Tried to contact DPD TO NO AVAIL”

Helpful Report

Posted 10 hours ago

“Late delivery and poor service and communication”

Helpful Report

Posted 1 day ago

“Worst company I have dealt with. So far 4 attempts to deliver a parcel. Keeps saying they've missed us. Customer services a complete joke, Ditto the app.”

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Posted 2 days ago

“Got a notification saying that my delivery driver was running late. Then, after an hour or so I got a message saying my driver had missed me? The guy sat outside my flat, took a picture and drove off. Didn't even try to call me. Now I have to change an entire weekend of plans. Unbelievable”

Helpful Report

Posted 6 days ago

“24 hrs late and wrong parcel changed his mine and then dumped mine outside and left it even says on there web web site leave in front porch Parcel Number: 1550 5851 317 280 Y 07 Aug 2026 13:57 Stoke Your parcel has been delivered and received by TOM 07 Aug 2026 08:26 Stoke Your parcel will be with you today 07 Aug 2026 07:03 DPD Consumer As requested, your parcel will now be left in your selected safe place Thanks Tom... not”

Helpful Report

Posted 6 days ago

“Shocking service. After waiting an hour for the parcel it was delivered an hour late. Can't provide a time or even a window for the next attempt on Monday. How do I plan my day. VERY poor.”

Helpful Report

Posted 6 days ago

“Extremely Disappointed with DPD – Urgent Delivery Mishandled I am absolutely furious and deeply disappointed with the service I received from DPD today. I was expecting an extremely urgent and important delivery, and I had specifically selected and left clear delivery instructions that, in our absence, the parcel should be left with our neighbours. This was not a vague request; it was one of the official delivery options provided by DPD. Despite these clear instructions, I received an email stating that the driver, Naveed, attempted delivery but did not leave the parcel with the neighbour and instead rescheduled the delivery for Monday. This is completely unacceptable. I have a flight to catch on Saturday afternoon, and this parcel was required before my departure. Because the driver failed to follow the instructions provided, I am now left in a highly stressful situation and potentially facing serious inconvenience and loss. What is the point of offering delivery preferences if drivers are simply going to ignore them? This experience has been incredibly frustrating. I planned ahead, selected the appropriate option, and trusted DPD to carry out a basic delivery instruction. Instead, I have been left angry, anxious, and feeling completely let down by a service that is supposed to be reliable and customer-focused. DPD seriously needs to review: * Driver accountability * Compliance with customer delivery instructions * Handling of urgent deliveries * Communication and customer care standards At the moment, I cannot honestly recommend DPD for any time-sensitive or important delivery. This has been one of the most unprofessional delivery experiences I have had, and I expect DPD to investigate why my authorised delivery instruction was ignored and what will be done to prevent this from happening to other customers. A delivery company should reduce stress, not create it. Today, DPD did exactly the opposite.”

Helpful Report

Posted 1 week ago

“The drivers were impatient and rude and I was lied to about having to deassemble the return package and then the driver refused to pick it up because it wasn’t assembled and ready to be picked up.Had to cancel plans to sit around all day then this happened.Fuming”

Helpful Report

Posted 1 week ago

“I posted my parcel in the locker on 25th may and It has not been located since I placed it there, they advised technical issue on the locker but this should not take nearly 3 months to be fixed. I had 2 parcels posted at the same time and both have disappeared. I have chased this up week after week and get the same response saying we will investigate and come back to you and they never do, I have asked numerous times for my complaint to be escalated to a manager I will now be looking to escalate this to the ombudsman due to the ‘deadlock’ timeframe soon to to be reached. I have even emailed Elaine Kerr the CEO in regards to my issues and was just given the same response as always to allow them upto 48 hours to investigate and same scenario no response. Have absolutely no customer service skills or customer compassion all work like robots and I’m sure it’s just AI responses so make it impossible to escalate any issues. I will never use DPD for posting again o have lost over £100 due to there error as my parcel was a return which the return my date has and truly passed and my parcel is still missing”

Helpful Report

Posted 1 week ago

“Stupid driver went to wrong door. Because he cannot read the parcel label despite being correctly labelled This is how parcel are lost and stolen. DO NOT RECOMMEND THIS VERY BAD PARCEL COMPANY WITH BAD DRIVERS”

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Posted 1 week ago

“Awful. DPD’s notification says that “the parcel has been received by DOOR”. The delivery man just left the parcel on the pavement, outside the main door. He did not bother to ring the bell so I didn’t know it was there. A door obviously can’t take delivery. My instructions on their own app are to please ring the bell. But honestly, it shouldn’t be necessary to ask that!”

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Posted 1 week ago

“Dpd dont deliver....waited in all day to receive an email and a random photo of me not being in...most of their drivers are foreign and useless”

Helpful Report

Posted 1 week ago

“My package from DPD just arrived and I must feedback the terrible service I have just received I am absolutely shocked, driver knocks on the door, ok fine, I open the door and say “hello good morning” driver can clearly see I am holding a newborn baby fast asleep in my arms, no response from the good morning, dumps my package on the door, takes a picture and walks off so I’m having to use my feet to move my packaging into my doorway as I’m holding the baby when he clearly could have put it on the table by my door! Shocking!”

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Posted 1 week ago

“Everytime when i order something from amazon and the seller uses DPD is impossible for my order to be delivered in the day should be delivered. Their drivers are not thinking that much or they just don't care, anyway they will get paid. I just hope DPD will be out of service soon. Is a shame for a delivery company to act with such unprofessional drivers. I guess they hire all asyllum seekers and they pay them with less then minimum. just avoid using their service, is very very very bad. They always find a reason to not deliver your order in time. Today all my other amazon items was delivered but guess what, the DPD ones not.”

Helpful Report

Posted 1 week ago

“I had a bad experience with DPD. I have put through an order with express delivery from DPD a their delivery team as I had ordered medical essentials items and I was in pain, so this was urgent and hence I’ve paid more. On the delivery date, the driver attempted to deliver the parcel to the wrong address even though it is clearly stated in google maps. Fast things forward I called DPD and they said that Vyne requested for the parcel to be delivered on the next day, without my consent. I had a hard time contacting DPD and Vyne on the phone when I was in pain and they couldn’t sort the issue out and get delivered on the day it was supposed to. Never again. I don’t recommend if you require medical essentials.”

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Posted 1 week ago

“Literally waited throughout my delivery slot by the door untill the app tod me my parcel has been delivered to my neighbors house. We live in a terrace and their door is 2 feet from ours and they are not in. There is no number to call that does anything other than say your parcel has not been received even though the say my parcel is out for delivery on their website and app. Really dreadfully service will never use and recommend that no one else does”

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Posted 1 week ago

“My delivery was meant to be delivered this morning so I made sure I worked from home. I received a notification that I have missed my delivery and only to open DPD’d website and to see a photo of my block’s door (definitely taken from a distance). I live on the 3rd floor so my guess is that the driver couldn’t be bothered to get out of his van and buzz my door number. I spoke to customer seevices who said they couldn’t reach the driver Kush but they have notified him to return to the address. Needless to say that no one has returned with my parcel.”

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Posted 1 week ago

DPD is rated 1.1 based on 5,828 reviews