DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,613 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,613 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting, rude company. Clearly my parcel has gone missing, but they have said it has been delayed (for 3 days now). Email says I will get an update, got absolutely nothing. Try calling them, some difficulty trying to speak to a person. Took ages to get through only to be spoken to very rudely and very unhelpful. Have also contacted the sender and they have been told it will take 6 days for DPD to respond! This item is for a birthday present, was expensive as was the delivery charge. When I track the item, it also says it isn't recognised. Never will I use their service again. I don't even want to rate it 1 star!”

Helpful Report

Posted 8 minutes ago

“As a regular user of DPD shipping 2-3 parcels every day, I can confirm their delivery service is excellent. HOWEVER, the 1-star rating is for the absolutely terrible customer service of late. Parcel shipped on 2nd Feb has never reached our customer, over a month later. I've wasted HOURs queueing to speak to customer service with zero action at the end. We will likely end up in court to resolve. Use them at your own risk.”

Helpful Report

Posted 1 day ago

“Useless. Waited all day then said they’d attempted delivery and I wasn’t in with a picture of a random street. They have my correct address. This constantly happens with DPD and I’ve taken a day off work to be here for this parcel. Pathetic service.”

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Posted 1 day ago

“Not sure what his name is but he regularly delivers to us in Marden, Kent. What a lovely man he is , always chatty and friendly a credit to your company”

Helpful Report

Posted 1 day ago

“2 days it was saying my order out for delivery, i was waiting all them days at home and bought times when it was saying im next driver was going in another town… i was calling multiple times and they just was saying driver call you an hour before coming… (even he was in same place 3hours).no one didn’t call nothing… so i thought its late a will change for collection from shop next to me …. Next day waiting all day when i get code that i can collect nothing call them oh sorry we cant see where is your package…. They never contacted delivery driver… they didn’t check why he was in same place for 3 hours, or even why he went on different town when i supposed to be next…. So driver stole my package and when i ask if at least they will contact now a driver they said in 3 days…… so 3 days he probably stole more people packages and DPD don’t even cares…… DONT SEND ANYTHING with them”

Helpful Report

Posted 2 days ago

“Can't give zero but DPD stupidity strike again. Couldn't be bothered to ring or ask where the front door is. Instead they take a picture of someone else's.garden! This company a joke! Need investigating i swear”

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Posted 2 days ago

“Driver never even attempted to deliver my parcel. Why would you give someone a timeslot and more or less force them to stay at home to get the delivery when you won't even attempt to deliver the parcel? This service is absolutely ridiculous and completely negligent for the money you have to pay.”

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Posted 4 days ago

“Paid for NEXT DAY delivery, parcel destination is approx 7 miles away. Its taking 5 DAYS TO DELIVER?”

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Posted 6 days ago

“If I could give zero stars I would. On several occasions my parcels have been thrown over a gate and left in a driveway and soaked with rain. The driveways not even our drive. A recent parcel did not arrive, I got no notification or tracking option. The company I bought the goods from supplied me with the coordinates of the delivery address……surprise they were not mine. This is a re occurring issue. DPD you are a disgraceful, dishonest useless company.”

Helpful Report

Posted 1 week ago

“I had a parcel collection booked well in advance and rearranged my entire day around it. I took a day off work, stayed home all day, and arranged childcare specifically to be available. The driver marked the collection as “attempted” and claimed there was nothing to collect. This was untrue — the parcel had been packed and ready since the previous day. When I contacted customer service, I was told the driver had taken a photo of the communal entrance as proof of attendance, despite the driver never coming to my flat or attempting to collect the parcel. One customer service agent ended the call by stating there was nothing that could be done and told me to “have a nice day,” before disconnecting the call. After further follow-up, another representative apologised and acknowledged that the driver had acted incorrectly. I was then assured the collection would be completed the same day. At 11:30am, the depot confirmed the driver had my phone number and would call on arrival. Despite this, the driver did not turn up — not by 2pm, and not at all — even after several calls. An entire day was wasted due to DPD’s failure to complete a scheduled collection, misleading status updates, and dismissive customer service. This experience showed a complete lack of reliability and accountability.”

Helpful Report

Posted 1 week ago

“To DPD driver ‘Major’ .. congrats on your failure to deliver because there was no one in at number 76. Which is no surprise really since we don’t live at 76 we live at 121. As the system clearly showed. You literally drove to within 30 seconds of the house, where I sat waiting. And decided nah I’ll try a random neighbour instead and if they’re not in I’ll drive away. Major, you had one job. And you failed”

Helpful Report

Posted 1 week ago

“Deaf recipient. Parcel left in communal area. Not outside flat door as requested. Driver couldn't be bothered to walk upstairs.”

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Posted 1 week ago

“Repeatedly a driver called Jack is leaving parcels 50 meters away from the house or even on a nearby tennis clubs' driveway. He dumps them wherever he feels fit. As a result I had several parcels gone missing. Today he parked at the end of my driveways and threw a parcel containing a chair into the mud approx 60 meters away from the house. I asked him to please deliver to the house, but he threw the parcel back into his van and drove off. According to DPD they feel sorry that they missed me. What a joke, they did not miss me at all, in fact even spoke to me but driver was too lazy to deliver items properly the property. Absolutely disgusting driver”

Helpful Report

Posted 1 week ago

“Awful experience. First parcel delivered to locker and not mine, not even the same city. Second parcel apparently could not deliver to locker for some unknown reason, and third order still sat at dpd for last 4 days with no updates. Will def not be placing anymore orders that involve this company.”

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Posted 1 week ago

“Dpd is run by the most incompetent people in the world in my opinion. Vey low standards,and that being nice. You might be lucky and get your delivery,and if that happens,you should play the lottery,because you are the luckiest person in the world.”

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Posted 1 week ago

“3 days waiting in with drivers that lie. Wrong pin given was the first excuse for two days even though they were 5 miles away, unable to find address the 3rd time. I even paid £10 for VIP deliver. No sign of that coming back. Useless incompetent outfit that need shutting down”

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Posted 1 week ago

“"Fragile Handle With Care (Electric Guitar)" written on the label and in the delivery info. I told the collection driver the same. The box looks like it's been crushed. I really hope that the guitar hasn't been damaged and that DPD haven't cost me my refund.”

Helpful Report

Posted 1 week ago

“Dreadful service from DPD yet again, food parcel from Swaledale Butchers delivered to the wrong address, photo taken as proof of delivery didn’t show front door it only showed the ground so no way of knowing where it was, phoned dpd to complain they said they would send the driver back to get it and deliver it to me but of course he never returned, it was a food order of fresh meat which I never did receive, not the first time this has happened they really are pathetic perhaps if they are sent away to and English school they could learn the language and learn how to read property locations etc, just shocking with all the sat nav’s maps online etc they still can’t get it right, I’m now without my food parcel.”

Helpful Report

Posted 1 week ago

“Driver took photo of wrong flat number? On first day Second day - Driver took photo of outside? I wasn’t sure where? I was in on both occasions/ driver did not even buzz - did not look at address? Terrible Service!!”

Helpful Report

Posted 2 weeks ago

“Ordered a weekly food delivery from simmer eats, it was delivered to the wrong address supported by a photo DPD took at a door I don’t recognise, the parcel was also accepted by an unfamiliar name. I Contacted DPD who told me to contact simmer eats to open a dispute, simmer eats contacted DPD who are refusing to accept responsibility because they say the delivery has been registered as successful? Absolutely disgusting service DPD!! Even with photographic evidence of the delivery to the wrong door/address you refuse to accept liability. Shame on you.”

Helpful Report

Posted 2 weeks ago

DPD is rated 1.1 based on 5,613 reviews