DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 6,002 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 6,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Sharron

David Leach

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely frustrated with the service I have received. I have now been waiting four days for my delivery, and on two occasions, Muhamed Wardi and Ahmeed have failed to deliver my package. Instead of getting my parcel, I have been given the runaround, with missed delivery windows and no proper resolution. This is completely unacceptable. I have made myself available to receive this delivery, rearranged my time and waited around, only to be let down repeatedly. I should not have to keep chasing a delivery that I have already paid for. I expect this matter to be taken seriously and for my package to be delivered without any further delays. The level of service so far has been extremely disappointing.”

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Posted 22 minutes ago

“I ordered something from Amazon. The delivery was marked as "failed" while i was at home. I rearranged the delivery to a local shop as the DPD suggested. You would think that is simple delivery, right? ......Wrong, DPD marked it as "undeliverable" despite i selected a local delivery point from thier choice. I called the "cutomer service" to arrange delivery and agreed on a date. A few days later, i receive a notification that the order went back to Amazon.”

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Posted 7 hours ago

“If your life is running a bit too smoothly and you desperately need to inject some pure, unadulterated frustration into your week, I highly recommend the absolute geniuses at DPD Chelmsford. They truly provide a world-class service in logistical fiction, masterfully directed by the regular driver who handles the Harlow route. This isn't my first rodeo with our elusive local courier. Last time, he decided my actual address in Harlow was far too mainstream. Instead, he initiated a high-stakes local scavenger hunt by dumping my parcel at the building next door, leaving behind a beautifully framed proof-of-delivery photograph of my property proudly abandoned on a random pallet rack. Classic stuff. Always thinking outside the box—or rather, completely outside the delivery zone. So, you can imagine my sheer delight when I had a genuinely important, time-sensitive package arriving today and saw that Harlow's favorite avant-garde delivery artist was back on the case. I even received the official text message containing the top-secret, high-security PIN that I must hand over to release my precious cargo. I sat there, phone in hand, PIN memorized like a nuclear launch code, eyes glued to the street, ready for the big moment. And then, the magic happened. Without a single van appearing on my street, my phone buzzed with that legendary piece of creative writing: "We missed you! Your driver won’t be back today, but we'll be back Mon 9 November." Fascinating. Truly magnificent. I didn’t realize the driver had mastered the art of astral projection, because I hadn't blinked all day. But the plot thickens to a glorious consistency! Upon checking the actual live tracking data, the parcel hadn't even left the Chelmsford depot. This absolute maestro had managed to "miss me" at my front door in Harlow while my package was still physically resting under a fluorescent light bulb miles away in Chelmsford. That is not just laziness; that is an elite, psychic level of efficiency. Why waste diesel driving all the way down the A414 when you can just lie from the comfort of the warehouse? So now, thanks to this logistical masterpiece, my important package is spending its weekend enjoying the luxury amenities of the Chelmsford depot, and I have to wait until next week. Well, thanks a bunch, DPD, and a massive shout-out to our regular driver. An absolutely breathtaking performance. Next time, fellas, maybe try making a tiny bit of effort? And a quick pro-tip for the future: if you're going to tell little white lies about "missing" a customer, it usually helps if you actually put the box in the van first. Thank you once again for absolutely nothing!”

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Posted 17 hours ago

“It is insanely shocking how a company can mess up a CUSTOMERS address, when everything was provided to them correctly 🫩 number went from ex: 0001 to 0080... Now i have to have 3 different items delivered to me a week after it was supposed to be at my door, love it 😑”

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Posted 21 hours ago

“DPD drivers in my area seem to be incompetent and illiterate. Can't read a simple instruction. Often delivered to the nearest house they can find, and usually no photos - one photo was of a piece of cardboard from which I was supposed to guess where it was delivered. This last one said I had signed for it.”

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Posted 21 hours ago

“I work in the construction industry and have numerous different companies delivering to my sites DPD must be the most unprofessional people I have ever had the misfortune to be involved with.”

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Posted 23 hours ago

“Absolutley shocking!! Paid for next day delivery. Got given a 1 hour time slot between 3.30pm - 4.30pm. 8.30pm tracking is still saying my parcel is out for delivery. 9pm all updates stopped and I didn't recieve my parcel. Checked the following morning for tracking to say its back at the depot and I would recieve a 1 hour delivery slot by 12pm. 2pm and still hadn't receive a delivery slot. Went onto the online chat on the app to be paired with the most patronising customer service assistant I have ever encountered. Who informed me they could only see the tracking I could see and that If I have a problem to take it up with the sender. Whom I had already spoken to (Reputable company) and they said to speak to DPD. Dpd refused to do absolutley anything and when i asked for the complaints department said they didn't have one. How can 1 company be so absolutley incompetent!!!”

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Posted 23 hours ago

“Used DPD twice, both times using Parcel2Go. Sent a vintage Rolex manual wind to Hong Kong. Watch was returned to me as it apparently was prohibited as it "had a battery"! Sent another watch to Hong Kong. Parcel was held up needing a BRN number for the address. Informed them they didn't have one. Later tod the package was prohibited as it "contained toy gun parts"! Parcel is being returned. Staff on the phone can be rude (not all) and will not help as all communication has to go through the account holder, in this case Parcel2Go. Avoid this company!!!”

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Posted 2 days ago

“I am writing to make a formal complaint regarding a delivery that was scheduled for today, between 13:20 and 14:20, by your driver, Harshul. The parcel was never delivered. No one came to my door, no delivery attempt was made, and I received no phone call or any other communication from the driver. I am absolutely furious about this situation. I specifically took a day off work to be at home and receive this parcel. I spent the day waiting, even keeping an eye out for the delivery van, only to have my entire day wasted. Several DPD vans actually drove past my property throughout the day. I even asked the drivers about my parcel, only to be told that someone else was supposed to deliver it. So I have a few questions: Who is going to compensate me for the day of annual leave I had to take because of your scheduled delivery? What exactly does driver accountability mean at DPD? Why was the delivery not attempted, and why was I not contacted? My telephone number was clearly provided with the delivery details. Is the driver unable to use a phone to contact the recipient if there is a problem? It is completely unacceptable that customers are expected to organise their day around a confirmed delivery time, make arrangements to stay at home, and then simply be left waiting for nothing. I expect a proper explanation of what went wrong, an explanation of the driver's failure to carry out the delivery, and, most importantly, an explanation of what DPD intends to do to compensate me for the wasted annual leave. Please do not send me a generic apology. I expect this complaint to be investigated properly and a meaningful response from someone who is willing to take responsibility. I look forward to your response.”

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Posted 2 days ago

“I am making a formal complaint about a particular DPD driver named Akif in Bolton area because I genuinely do not understand what his intentions are. I don’t know whether he is deliberately trying to frustrate me or what, but this is not the first time he has done this. It has happened to me several times now. The last time, I was at home waiting for my parcel. When I checked the tracking information, it stated that my parcel had been delivered. However, the photograph he provided was completely different from my neighbour’s property. I contacted the DPD office, and thankfully, they managed to resolve the issue. Today, the exact same thing has happened again. I have been at home all day waiting for my parcel, yet he has taken a photograph and falsely marked it as delivered when he has not delivered anything to my address. This behaviour is completely unacceptable, dishonest and extremely frustrating. I am genuinely beginning to question whether he is deliberately misrepresenting deliveries or whether there is another motive behind his actions. I am not accusing him of stealing my parcels, but his repeated behaviour is raising serious concerns. I strongly urge DPD to investigate this particular driver, review the delivery photographs and take appropriate disciplinary action. If he cannot carry out his job honestly and deliver parcels to the correct addresses, then DPD needs to seriously reconsider whether he should continue working as a delivery driver. Customers should not have to keep chasing missing parcels because a driver repeatedly marks items as delivered when they have not been delivered. This has happened far too many times, and I am extremely unhappy with the service I have received.”

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Posted 2 days ago

“**Absolutely Terrible Service – Avoid DPD!** Absolutely disgraceful service from DPD! I had a failed delivery attempt simply because I couldn't provide the PIN at that moment. DPD then sent me an official notification clearly stating that my parcel would be redelivered the following day. How can a company send customers a confirmation of redelivery and then fail to follow its own procedures? The lack of professionalism, communication and accountability is shocking. I am also extremely disappointed with the way the delivery driver handled the situation. I have never requested my parcel to be returned to the sender, and being unable to provide a PIN does NOT mean I am refusing my delivery! Customers should not have to chase their parcels or worry about their orders being returned because of DPD's incompetence. **Completely unreliable, unprofessional and unacceptable customer service. One of the worst delivery experiences I've had. I would give ZERO stars if I could!** not even one star”

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Posted 3 days ago

“I wouldn't even give these a one star in September the delivered my parcel to the wrong address and again today and its been the same driver who has done it clearly rushing his parcels out because im sure he can read shocking delivery company”

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Posted 3 days ago

“Very, very bad company; they are not honest at all. Please be careful and do not use them.”

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Posted 4 days ago

“Very, very bad company; they are not honest at all. Please be careful and do not use them.”

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Posted 4 days ago

“I have had two parcels delivered to me from that were damaged and believe it was because of how DPD treated my parcels. Very disappointed I the service.”

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Posted 4 days ago

“Waited in Al day even though my hour slot was between 12-1 and at 4:50 the driver claimed he tried to make delivery but pin couldn’t be provided which is totally untrue and nobody even attempted delivery. No way of complaining or insuring it’s actually delivered tomorrow as I’ll just be put back on the route with no priority. Awful business and awful customer service.”

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Posted 4 days ago

“You don't even deserve one star. Absolutely disgusting, incompetent, unreliable, wonder if anyone there can even read an address. Parcel stated delivered, wrong town even. Useless to talk to customer service as they don't even return your call or request. No accountability for their actions, DO NOT USE THIS COMPANY. Not sure why any company would even consider using such a poor reviewed delivery system.”

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Posted 4 days ago

“Richard was AMAZING! Very helpful, polite and pleasant. Delivered promptly and collected a return too . I’m VERY IMPRESSED AND SATISFIED!!!! THANK YOU RICHARD! THANK YOU DPD ! A mission accomplished!”

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Posted 5 days ago

“I would probably give less than one if I could. I live in Darlington and have twice ordered pet supplies to my residence. once they just left it dumped outside of the completely wrong address without so much as a knock at my door. Today they've said my package was declined as it was damaged, but again I've had no knock at my door. Driver even put a photo of the outside of our address.”

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Posted 5 days ago

“I am absolutely disgusted and disappointed with the service I received from DPD. I sent a parcel containing several items, but almost everything was missing when it was delivered. My belongings appear to have been stolen, and only three pairs of pyjamas were delivered. How can something like this happen? I trusted DPD to handle and deliver my parcel safely, but this experience has been extremely upsetting and unacceptable. This is not just poor customer service; it is a serious matter involving missing belongings and a complete breach of trust. I expect a proper explanation, a thorough investigation into what happened, and appropriate compensation for my missing items. I would strongly advise others to think twice before trusting DPD with their valuable belongings. This experience has been absolutely shocking, unacceptable and completely disappointing!”

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Posted 6 days ago

DPD is rated 1.1 based on 6,002 reviews