DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,995 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,995 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Sharron

David Leach

382

Anonymous

Anonymous // 01/01/2019

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“Used DPD twice, both times using Parcel2Go. Sent a vintage Rolex manual wind to Hong Kong. Watch was returned to me as it apparently was prohibited as it "had a battery"! Sent another watch to Hong Kong. Parcel was held up needing a BRN number for the address. Informed them they didn't have one. Later tod the package was prohibited as it "contained toy gun parts"! Parcel is being returned. Staff on the phone can be rude (not all) and will not help as all communication has to go through the account holder, in this case Parcel2Go. Avoid this company!!!”

Helpful Report

Posted 17 hours ago

“I am writing to make a formal complaint regarding a delivery that was scheduled for today, between 13:20 and 14:20, by your driver, Harshul. The parcel was never delivered. No one came to my door, no delivery attempt was made, and I received no phone call or any other communication from the driver. I am absolutely furious about this situation. I specifically took a day off work to be at home and receive this parcel. I spent the day waiting, even keeping an eye out for the delivery van, only to have my entire day wasted. Several DPD vans actually drove past my property throughout the day. I even asked the drivers about my parcel, only to be told that someone else was supposed to deliver it. So I have a few questions: Who is going to compensate me for the day of annual leave I had to take because of your scheduled delivery? What exactly does driver accountability mean at DPD? Why was the delivery not attempted, and why was I not contacted? My telephone number was clearly provided with the delivery details. Is the driver unable to use a phone to contact the recipient if there is a problem? It is completely unacceptable that customers are expected to organise their day around a confirmed delivery time, make arrangements to stay at home, and then simply be left waiting for nothing. I expect a proper explanation of what went wrong, an explanation of the driver's failure to carry out the delivery, and, most importantly, an explanation of what DPD intends to do to compensate me for the wasted annual leave. Please do not send me a generic apology. I expect this complaint to be investigated properly and a meaningful response from someone who is willing to take responsibility. I look forward to your response.”

Helpful Report

Posted 18 hours ago

“I am making a formal complaint about a particular DPD driver named Akif in Bolton area because I genuinely do not understand what his intentions are. I don’t know whether he is deliberately trying to frustrate me or what, but this is not the first time he has done this. It has happened to me several times now. The last time, I was at home waiting for my parcel. When I checked the tracking information, it stated that my parcel had been delivered. However, the photograph he provided was completely different from my neighbour’s property. I contacted the DPD office, and thankfully, they managed to resolve the issue. Today, the exact same thing has happened again. I have been at home all day waiting for my parcel, yet he has taken a photograph and falsely marked it as delivered when he has not delivered anything to my address. This behaviour is completely unacceptable, dishonest and extremely frustrating. I am genuinely beginning to question whether he is deliberately misrepresenting deliveries or whether there is another motive behind his actions. I am not accusing him of stealing my parcels, but his repeated behaviour is raising serious concerns. I strongly urge DPD to investigate this particular driver, review the delivery photographs and take appropriate disciplinary action. If he cannot carry out his job honestly and deliver parcels to the correct addresses, then DPD needs to seriously reconsider whether he should continue working as a delivery driver. Customers should not have to keep chasing missing parcels because a driver repeatedly marks items as delivered when they have not been delivered. This has happened far too many times, and I am extremely unhappy with the service I have received.”

Helpful Report

Posted 20 hours ago

“**Absolutely Terrible Service – Avoid DPD!** Absolutely disgraceful service from DPD! I had a failed delivery attempt simply because I couldn't provide the PIN at that moment. DPD then sent me an official notification clearly stating that my parcel would be redelivered the following day. How can a company send customers a confirmation of redelivery and then fail to follow its own procedures? The lack of professionalism, communication and accountability is shocking. I am also extremely disappointed with the way the delivery driver handled the situation. I have never requested my parcel to be returned to the sender, and being unable to provide a PIN does NOT mean I am refusing my delivery! Customers should not have to chase their parcels or worry about their orders being returned because of DPD's incompetence. **Completely unreliable, unprofessional and unacceptable customer service. One of the worst delivery experiences I've had. I would give ZERO stars if I could!** not even one star”

Helpful Report

Posted 1 day ago

“I wouldn't even give these a one star in September the delivered my parcel to the wrong address and again today and its been the same driver who has done it clearly rushing his parcels out because im sure he can read shocking delivery company”

Helpful Report

Posted 1 day ago

“Very, very bad company; they are not honest at all. Please be careful and do not use them.”

Helpful Report

Posted 2 days ago

“Very, very bad company; they are not honest at all. Please be careful and do not use them.”

Helpful Report

Posted 2 days ago

“I have had two parcels delivered to me from that were damaged and believe it was because of how DPD treated my parcels. Very disappointed I the service.”

Helpful Report

Posted 2 days ago

“Waited in Al day even though my hour slot was between 12-1 and at 4:50 the driver claimed he tried to make delivery but pin couldn’t be provided which is totally untrue and nobody even attempted delivery. No way of complaining or insuring it’s actually delivered tomorrow as I’ll just be put back on the route with no priority. Awful business and awful customer service.”

Helpful Report

Posted 2 days ago

“You don't even deserve one star. Absolutely disgusting, incompetent, unreliable, wonder if anyone there can even read an address. Parcel stated delivered, wrong town even. Useless to talk to customer service as they don't even return your call or request. No accountability for their actions, DO NOT USE THIS COMPANY. Not sure why any company would even consider using such a poor reviewed delivery system.”

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Posted 2 days ago

“Richard was AMAZING! Very helpful, polite and pleasant. Delivered promptly and collected a return too . I’m VERY IMPRESSED AND SATISFIED!!!! THANK YOU RICHARD! THANK YOU DPD ! A mission accomplished!”

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Posted 2 days ago

“I would probably give less than one if I could. I live in Darlington and have twice ordered pet supplies to my residence. once they just left it dumped outside of the completely wrong address without so much as a knock at my door. Today they've said my package was declined as it was damaged, but again I've had no knock at my door. Driver even put a photo of the outside of our address.”

Helpful Report

Posted 3 days ago

“I am absolutely disgusted and disappointed with the service I received from DPD. I sent a parcel containing several items, but almost everything was missing when it was delivered. My belongings appear to have been stolen, and only three pairs of pyjamas were delivered. How can something like this happen? I trusted DPD to handle and deliver my parcel safely, but this experience has been extremely upsetting and unacceptable. This is not just poor customer service; it is a serious matter involving missing belongings and a complete breach of trust. I expect a proper explanation, a thorough investigation into what happened, and appropriate compensation for my missing items. I would strongly advise others to think twice before trusting DPD with their valuable belongings. This experience has been absolutely shocking, unacceptable and completely disappointing!”

Helpful Report

Posted 4 days ago

“Rubbish said they tried to deliver the parcel waited in all day no 1 been checked camera to make sure definitely no 1 been said it was tried to be delivered in Newcastle bare in mind I live in hartlepool I don't know hiw this company gets buisn”

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Posted 4 days ago

“Worst delivery company I really don’t understand how they still operate as a delivery company … Never had a good experience with them I paid extra for a package to be delivered today and the driver is sending me a picture of the ground saying that I wasn’t there to collect to package Had to spoke with 2 customer service people and still couldn’t get an answer about my parcel If I could choose, I would never have my parcel being delivered by DPD SHOAIB ?!?! Please look for another job , this is not for you . And you are a liar !!”

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Posted 4 days ago

“I have had two deliveries this weekend and each one by the same young man. He was very good large parcels brought the into the house, he was very pleasant, polite and helpful.”

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Posted 4 days ago

“I had a delivery time of between 10.30- 12.30 we have been in all morning ,got a txt to say missed delivery , went to complain to chatbox it replied with the driver trying to deliver at 10.45 , it was only 10.20 , checked cameras and he was here at 10.15 , next delivery in 3 days time !!!”

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Posted 5 days ago

“Delivered to wrong address was told the driver was going back to retrieve the parcel this was a lie I never got it customer services are useless, dpd make an error and it’s the senders fault ?”

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Posted 6 days ago

“So happy to receive flowers from my son, sadly they were put under our vehicle so we didn't see them until today. They have been there for 3 days!!! DPD please leave a card so we know they have been delivered saying where they are. 😟”

Helpful Report

Posted 6 days ago

“This parcel was delivered to the house behind mine. We were in and expecting your driver. My neighbour said your driver opened their unlocked door and dropped the parcel in the hall. This is unacceptable. Please ensure this does not happen again.”

Helpful Report

Posted 1 week ago

DPD is rated 1.1 based on 5,995 reviews