DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,921 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,921 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 25th September 2026

377

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hands down the worst delivery company service operating, every single time DPD are the couriers.. I have nothing but issues. The last 5 parcels in a row coming from DPD have either been constantly delayed day after day, not turned up, delivered to the local hospital 😂😂😂, delivered to a random address and now I’m sat in waiting all day and surprise surprise still nothing. Companies who use DPD need to seriously look into it, if at checkout they show that DPD will deliver; I will not order. They are useless, an absolute shambles of a company. The worst delivery company in the whole entire world. Incompetent idiots”

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Posted 11 hours ago

“Waited in all morning. Got notification my driver would be with me. The next thing I know, I get a photo of him holding up a delivery card 15 metres from the entrance to my property. If someone buzzes my flat, it comes directly through to my mobile. I called DPD and they were absolutely useless. I am absolutely furious.”

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Posted 15 hours ago

“Dpd lost my iphone 18 pro max. It was scanned in their Dagenham depot but nowhere to be found and now I have to wait for their investigation and will take days for their resolution with the sender! Worst courier service they are hiring thieves! Their employees are thieves and incompetent!!!”

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Posted 21 hours ago

“The worst service possible and twice in a week. First delivery was frozen food and the driver couldn’t bother to just ring the bell, just left the order abandoned at my porch. Second time the driver couldn’t find my address (??) and took a picture from the other side of the road of a random door. How can these people be still in business?!”

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Posted 21 hours ago

“They don't deliver parcels, they drive past my place of residence without even ringing the doorbell. It's a scandal.”

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Posted 1 day ago

“Absolutely disgusting service every single time I’ve placed an order with this company. You advertise next-day delivery, yet an order placed on a Monday doesn’t arrive until Friday. Day after day, delivery slots come and go, with no reliable updates and absolutely no accountability. I run a business, and I simply cannot rely on a courier that consistently fails to deliver within the service promised. It’s incredibly frustrating when you’re waiting for products you need to keep your business running. The lack of customer service is just as appalling as the delivery service. Trying to get any meaningful help or resolution feels like an impossible task. I am beyond frustrated and will be avoiding this company wherever possible in the future. If you need a reliable courier service, I strongly recommend looking elsewhere — reliability clearly isn’t something this company has mastered.”

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Posted 2 days ago

“Stupid drivers that always lie saying they delivered despite it being a paid service they should not be in the business, all criminals working for dpd”

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Posted 2 days ago

“Abebe strikes again! This is the fourth time Abebe has failed to deliver to my address. We’ve sent direct complaints to DPD, but they clearly don’t do anything. Abebe if you’re reading this, get a different job. DPD if you’re reading this, do something about this employee.”

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Posted 2 days ago

“The DPD driver came today with my B&Q parcel, he didnt knock the door, simply dropped my parcel over the back gate and left. The parcel contained a delicate electrinic device and could have easily broken. This is not the first time either, last time I caught him in the act and asked him not to do it again. I tried to complain today using the live chat on the DPD app, this was an very frustrating process, i think I must have been talking to a bot. I kept going around in circles explaining that I wanted a response to my complain....but the bot telling me that the complaint will be dealt with internally. I will avoid using companies that deliver via DPD in future,”

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Posted 3 days ago

“The worst I’ve ever experienced in my life. They don’t deliver anything. They pretend to attempt and even claim I’ve refused parcel what the actual f a joke of a company”

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Posted 3 days ago

“Usual rubbish service.”

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Posted 3 days ago

“Absolute rubbish. No good tracking system, no notification or anything. They have returned twice without delivering my items for birthday. Never use it again. Not recommend.”

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Posted 3 days ago

“Third time now they haven't been able to find an address where 35 other businesses are located. Google can find it but DPD cant...... I have a feeling the driver is in a rush and doesn't want to walk up the stairs. Shame as you were different to the rest but now just all the same.”

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Posted 3 days ago

“What’s wrong with a 0/5 star? I wish you had that option! These guys wake up on a Monday morning sending me texts about a delivery to take place within a window just half an hour away! Gets to my door and didn’t even press the ring bell. Not the first time but I will start avoiding any retailer who uses DPD”

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Posted 4 days ago

“Dpd driver attempted delivery at the wrong address on a friday with photo & GPS not matching my address. The status read on the app the driver was running late, he never even got near my address, I think he just couldn't be bothered because it was a Friday. Customer services accepted this was the case, they then said that I needed to give what3words incase the driver can't find the address, delivery rescheduled for Sunday, Come Sunday no delivery, contacted Customer services again was promised it was going to be delivered between 8am & 12pm, lied again. They promises delivery but lie about everything though out the day saying it's still coming. I no longer have trust in dpd company and would avoid any company using them in the future.”

DPD 1 star review on 20th September 2026

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Posted 5 days ago

“A Company of complete incompetent idiots ,don't use them.”

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Posted 5 days ago

“⭐ 1/5 — Extremely disappointing experience I recently used DPD to send 10 parcels containing household and luggage items while moving from my previous apartment to a new location. Unfortunately, the experience was extremely disappointing. Although 9 parcels were eventually delivered, the remaining parcel was not delivered to my new address. Instead, it was apparently sent back to my previous address without any clear explanation. The parcel was also damaged/tampered with, and some of the contents were shattered. What made the situation even more frustrating was the lack of communication. I received no meaningful explanation about why the parcel had been returned, and when I contacted DPD, I was directed to use an online form. I then had to chase the matter myself rather than receiving proactive communication or a proper update. I also find it concerning that DPD’s tracking information and the actual handling of the parcel did not appear to match what happened. I was subsequently left having to deal with the inconvenience and additional cost of arranging for the parcel to be sent again. Moving house is already stressful, and I trusted DPD to transport my belongings safely from one address to another. Having a parcel returned to an old address, arriving damaged, and then receiving little to no communication about what happened has been extremely frustrating. I would expect much better communication, accountability and care when handling customers’ belongings. Unfortunately, based on this experience, I would be never use DPD again.”

DPD 1 star review on 18th September 2026

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Posted 1 week ago

“Better off buying your own delivery van or taking it yourself! I posted a parcel, on Monday -next day delivery! It’s Friday evening, no parcel. Apparently the parcel is in the intended locker, however the recipient has still not received a code for the locker. I have had to speak to various people on the phone and learned that, as I had set up the parcel online, I would have to contact the nebulous online team. After wasting time on apps and Google searches, I had to phone again for help. Eventually got through to someone in an Indian call centre and was assured that she had contacted head office and they would send a code which would need to be used by midday tomorrow! One hour later on Friday evening, nothing! The stress is unbearable. Avoid, avoid, avoid!”

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Posted 1 week ago

“Worst company. Totally Non reliable. 1. Last week they delivered 2 shipment to me and for 3rd shipment on same address they updated status on Friday address can not be found, whereas even Google and dpd shows address accurate. - No repeate delivery attempt made, - status shows out for delivery and address not found, contact seller, till yesterday and today returning to seller 2.. The driver do not ring bell but update status recipient is not at home. 3. Many of time after 2nd step they take boxes and keep in some store which is 15 to 30 km away where as there is DPD drop box below my house, two DPD collection shop in 500m radious. 4. After raising complaint to DPD you get response after 3 to 4 weeks This is sane experience, Its totally illogical and rubbish service. Seller should stop sending with DPD Deutschland.”

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Posted 1 week ago

“I waited in for my parcel for two days - no one came to the door or they'd have seen the note asking for it to be left by the back door. Both times the message was "We just missed you". They just didn't even bother to deliver. Then today they delivered it to the wrong house and it was signed for by someone I'd never heard of. When I complained to DPD, the driver ,Gurshan Bassi, retrieved it, came to the door but REFUSED to give me my parcel because I'd complained! He said he was sending it back to the retailer. I hope I never see or hear of DPD ever again! They are arrogant rude and atrocious! Tracking number is 15503215949386”

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Posted 1 week ago

DPD is rated 1.1 based on 5,921 reviews