DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,337 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,337 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver of DPD van reg no. EO24WOR driving whilst using hand-held mobile phone and without due care and attention. Belstead Avenue, Ipswich 29/08/25 16:03hrs.”

Helpful Report

Posted 18 hours ago

“DPD driver Essa said I wasn't at home when I was. I live in a block of flats and he didn't try to ring the bell or phone me. He took a picture of the outside of our building as 'proof' he 'attempted' to collect. He then, instead of reattempting delivery, dumped the parcel in a delivery shop for me to collect. There's a reason why people choose delivery specifically and not collection... in this case, as well, it was an urgent delivery that I paid for.”

Helpful Report

Posted 19 hours ago

“Extremely poor service. Kyle who is the driver in the Gorgie area of Edinburgh, consistently delivers a poor service. Leaving parcels outside, does not ring door bells or service buttons. Signs parcels fraudulently as delivered when this is a lie. Has very poor customer service. DPD will do nothing about this. Currently worse than Evri”

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Posted 1 day ago

“Waited in all morning for parcel - never turned up. Then get message that they are “sorry” they missed us. They went to wrong house - as confirmed by photo - tried to contact customer service - no luck. Just some AI with the same (patronising) response over and over again. No way of accessing a human at all. My options are (1) waste another day waiting (2) pay for the privilege of a 1 hour slot tomorrow even though the mistake was 100% on them. Either way I am wasting more time and not getting my parcel today.”

Helpful Report

Posted 1 day ago

“Once again I am unhappy with service from DPD. Driver requested to leave parcel with a neighbour but didn’t. He then dropped the parcel off at a shop which was not the nearest DPD collect shop. Large parcel too! Useless”

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Posted 2 days ago

“I sent a mobile phone through DPD it was handed to the DPD driver by myself. The phones gone missing DPD have been of no help keep saying use the tracking number. 1st company that doesn’t have customer service number or email. I’d never use DPD ever again thieves”

Helpful Report

Posted 3 days ago

“I am extremely disappointed and frustrated with the terrible service provided by DPD couriers in Tresses Mélac. I ordered a package from "Couteaux du Chef" which was supposed to be delivered on August 18, 2025. It is now August 26, 2025, and after multiple reminders to DPD and the seller, not only has the package still not arrived, but DPD has just informed me that it has been returned to "Couteaux du Chef" without any valid explanation! The tracking notifications were a complete mess: constantly contradictory announcements of imminent delivery. I contacted DPD customer service several times by phone—and no, these were not automated responses, but actual human commitments that were never honored. For example, I was promised home delivery rather than delivery to a pick-up point, but nothing was done! The same goes for "Couteaux du Chef," which was unable to obtain any concrete resolution. At this point, I am still completely in the dark as to when the item I ordered and already paid for will finally be delivered to me. This is simply unacceptable and demonstrates a blatant lack of professionalism, reliability, and respect for customers. DPD Tresses Mélac has lost all my trust, and I strongly advise anyone against using their services. Avoid them at all costs and choose a reliable carrier!”

Helpful Report

Posted 3 days ago

“My package was sent to me while I was away on holiday, it went to the pickup shop, even though I specify that they should try a neighbour, the shop they left it in is also not the one that I specified, now the shop that it is left in only does dpd bulls*it when the post office is open, it just so happen that it is bank holiday, so it is closed, and it is last day i can pick up my package. Oh did I mention that in the package there are insulin pump supplies, which is rather necessary stuff? also the hours of opening specified on the dpd page are not those of the poat office, but of the shop, which made me travel there twice. And all would be understandable and all if it wasn't for the fact that there is absolutely no way to get in touch with any human from this company, chat just throws you in the continuous loop of "let me try try to help you first". I will continue posting 1 star reviews everywhere I can, as automated chat has no way of helping me.”

Helpful Report

Posted 5 days ago

“Extremely Poor Service – Failed Next Day Delivery & Empty Promises, Zero Star. I’m absolutely appalled by my recent experience with DPD. I paid for next-day delivery for an item I urgently needed by Saturday, 24th August. I waited all day at home with four other people, all of us keeping an ear out for the delivery. We even left clear notes on both the front and back doors telling the driver to ring the bell. Guess what? No delivery. No knock. No card. Nothing. To make matters worse, the photo uploaded by the driver isn’t even of my property — it’s a random location that doesn’t match my address. Either the driver went to the wrong place or didn’t bother trying at all. I called DPD at 3:00 PM and spoke to ****, who assured me that she had contacted the depot and requested the driver to return and deliver the parcel. She told me it would be delivered that day. That never happened. No call. No update. No parcel. This parcel was time-sensitive and critical, and DPD completely failed on all fronts — zero accountability, false reassurances, and appalling customer service. Absolutely unacceptable. DPD – if you're reading this: This kind of failure is becoming way too common with DPD lately, and judging by recent reviews, I’m clearly not alone. 📉 Avoid if your delivery is urgent or time-sensitive.”

Helpful Report

Posted 6 days ago

“They are the worst delivery company , bunch of LAIRS .They never turn up ,they claim no one was home . we have camera at the drive we see everyone coming in or out .The driver NAVJEET is the lair . This is the second time in one he never turned up.Lazy sud .Hopeless company to keep these sort of lazy staff .”

Helpful Report

Posted 1 week ago

“If you're considering using DPD, I'd advise you to read this first. After a DPD driver hit my van, breaking the wing mirror, and drove away, I was left to navigate their appalling customer service. Despite video proof, it took two weeks and three complaints to get a response. I was then tasked with arranging my own quotes for repairs and towing. Their final resolution? A cheque, which could take up to seven working days to arrive, for me to buy and fit the part myself. They offer no compensation for the immense hassle or the fact that my vehicle will be off the road for up to four weeks. The lack of accountability and customer care is shocking. Be warned”

Helpful Report

Posted 1 week ago

“DPD is unreliable, the customer service is atrocious, they offer no real or verifiable soultions. Only that it will be delivered i have wasted 3 days waiting for a next day delivery each time given time slots via phone, email and chat and reassurances by sender and DPD even the complaints team of DPD assured delivery. In the end i cancelled my purchase and let the sender deal with them.”

Helpful Report

Posted 1 week ago

“The service in this company is totally a joke; if you have other choose, absolutely no need to use this one.”

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Posted 1 week ago

“Got several texts from DPD stating delivery would be today 12.40 to 1.40.was in all day cctv front of house and ring doorbell and no one turned up. Got text stating Justin tried to deliver and no one was in. Liars from DPD. Apparently now I have to pick up myself.”

Helpful Report

Posted 1 week ago

“Unable to add details of how to deliver when not in which I can with all other couriers - just no way of doing on DPD. They say online to access ‘Delivery Manager’ on website so that we can add details for all deliveries to an address - but impossible to do if sender hasn’t added the option. DPD - instead of asking for each and every delivery- where we want it and can’t input details if sender hasn’t allowed - Please save default delivery details for an address when receiver is not in - it’ll save all your delivery vans trying to deliver and having to relocate to another drop off address or attempting re-delivery. Absolute waste of fuel,time and resources for all involved. Get your system up to speed in line with your competitors!!!”

Helpful Report

Posted 1 week ago

“Parcel sent to Australia, arrived in Australia ok. Not delivered as I later found out they don't deliver to PO BOXES, I was not informed of this when the item was accepted. Parcel is supposed be on the way back to the UK? parcel posted 16/6/25 it is now 19/8/25. social media contact ignored. Wrote a letter to them 3 weeks ago and still no reply. Parcel has not been returned either, My details are on the cn22 (Import sticker) . No excuses really. First time using DPD and the last!. Minus 5 stars useless company and service.”

Helpful Report

Posted 1 week ago

“Delivering to late, to slow..”

Helpful Report

Posted 1 week ago

“Me and my husband BOTH in and near front door and DPD say we weren’t in and need to redeliver our baby’s high chair. The WORST delivery service always”

Helpful Report

Posted 2 weeks ago

“Would give a 0 disgraceful Delivery driver never came to address then dropped parcel off 3 miles away at a post office it's a joke”

Helpful Report

Posted 2 weeks ago

“Would give a 0 disgraceful Delivery driver never came to address then dropped parcel off 3 miles away at a post office it's a joke”

Helpful Report

Posted 2 weeks ago

DPD is rated 1.1 based on 5,337 reviews