DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,014 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.2

Based on 5,014 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Andrew P KIRK

340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD missed their scheduled delivery slot for my parcel and didn’t come anywhere near my address, instead they sent a photo of a motorway layby as a record of an attempted delivery. My delivery was automatically rescheduled the following day and again their driver didn’t even attempt delivery, just claimed that nobody was home when in fact our security cameras show no record of any delivery attempt either at our property entrance or at our front door. This means I now have to go and collect my time sensitive parcel at my own expense in terms of time that I don’t have, at a collection point, 3 days later from the original delivery date. This is the third time we have had this experience with DPD - all other couriers seem to have no problem with delivering to us. Additionally there is absolutely zero customer service nor any way to get in touch with someone to ask for help with the process or to register a complaint. Terrible company - avoid at all costs.”

Helpful Report

Posted 3 hours ago

“Yet again ANOTHER bout of delivery chaos from DPD. An "attempted" - or non-attempted? - delivery and I'm messaged that I'm "not in". I get left just a photo (no package visible) of a decrepit door on an obviously derelict property - that is not my house! No communication from courier as I waited at correct address. Chat with DPD is with a bot of course and the simplest query is contorted by "options". Each time there's a mess with DPD despite all other firms' couriers coming straight to my house with no problem!”

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Posted 5 hours ago

“Dpd shouldn't exist everything a seller sales on amazon using dpd I always have a problem.havent got the address or attempt delivery failed all bull and lies.employ Romanians on 2p a hour probably retarded or lazy and the lies keep coming bunch of clowns which is why they are voted the worst company going.if the sellers want to sell using dpd then they will lose a lot of buyers what a joke.💩💩”

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Posted 8 hours ago

“The parcel arrive and until I go inside to grab my phone to give him the number, he grabbed the parcel end went to the van and drove off although I was screaming to come back ! Absolutely appalling”

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Posted 2 days ago

“Delivery was dumped on the doorstep of another house in the next street and driver claimed it was received by me. This happened despite being a Dyson repair delivery which clearly says should not be left in a safe place but handed to customer. No photo to prove delivery. Had to retrieve this by myself.”

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Posted 3 days ago

“Mikhal was due to deliver today stopped outside then drove straight off, then I get message say he missed us 😡 bloody cowboys.”

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Posted 3 days ago

“Over the last 3 weeks i have been struggling for the driver to leave me my parcel due to needing a pin code. I always thought by shopping on line and having it delivered especially with DPD it was meant to be an safe and easy job how mistaken was I. Still waiting for these parcels to be delivered and i now have to wait another week for me to be able to accept this parcel absolute Joke”

Helpful Report

Posted 3 days ago

“On December 4th, a parcel was supposed to be delivered, but according to DPD, the driver couldn’t find the address. This claim is completely incomprehensible to me, as this address has always been easily found by other delivery services. They promised to attempt another delivery, but that never happened. When I tried to contact DPD, I found it nearly impossible. The entire customer service system is automated. After several attempts to speak to a customer service representative, I was repeatedly told by an automated voice that the lines were overloaded and that I should call back later. Despite multiple calls, I was never able to speak with anyone to clarify the status of my parcel. This automated system leaves customers completely stranded. There is no way to resolve such issues directly with a person, and now I am left without my parcel and without my money, as the refund is still pending. In my opinion, DPD’s service is absolutely unacceptable. This experience is not only frustrating for customers but also harms sellers who rely on reliable delivery.”

Helpful Report

Posted 3 days ago

“Don’t even bother, my delivery driver didn’t even try just said ‘failed attempt’ for them to only be able to deliver it the next day, day after needed. Hope to never have to use again.”

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Posted 3 days ago

“Useless tracking & customer services will say anything to get rid of you So. I get short notice for a delivery from DPD, on 10th Dec. Time slot 10:38 - 11:38. As this was sky equipment, I had to be home, to swap the old for new. At arround 2pm, contact them on their "chat" only to be told, the package would arrove, and be pation. Im pretty sure it was a BOT! 5pm, still nothing, so i use the chat again. I was assured that delivery would be no later than 8pm. At 7:30pm, tracking suddenly starts reorting driver is 1 stop away (aprox 15mins). I can see the driver is only a few streets away. At 8pm, i check again. The driver is back in dunstable, the DPD depot. To get there from where he was, he had to drive past my house. So now I need to spend another day, home, but I dont eeven know, when delivery will be rescheduled. I have been lied to.”

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Posted 4 days ago

“The worst service in all UK I never experience any lack of customer care also delays with the delivery once again DPD is the worst in UK”

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Posted 4 days ago

“Terrible company!! Don't work with them! We moved from the Netherlands to Greece. We sent 12 boxes with very important things. Only 8 arrived. The company denies and takes no responsibility for the loss. There is no one to talk to.”

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Posted 4 days ago

“Incompetent Drivers received message to say failed delivery attempt, photo attached of house I don't recognise. I contacted DPD immediately but now I have to book another day off work to take delivery as the parcel cannot be left in a safe place. no faith that the driver will find his way on an second attempt. with modern technology how does a delivery driver attend the wrong address. I don't live in the middle of nowhere, I live on the main road of the village in a 30mph zone.”

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Posted 4 days ago

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Posted 4 days ago

“I could not change the address leave my parcel with a neighbour and my parcel could not be re delivered the same day when I need it”

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Posted 4 days ago

“Disgraceful service. The dpd driver delivering the parcel simply left it in a nearby Bridleway. A stranger luckily delivered it to us.”

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Posted 5 days ago

“USELESS! I have had so many problems with DPD and not just with one depot as we've had problems at my home address as well as work - turns out they are "served" by 2 different depots. There is no way to contact DPD to sort anything out and my opinion is not just based on one delivery - there's a problem every time. I've had multiple parcels un-delivered as apparently I wasn't there - I have been and with the non-deliveries at work, the CCTV confirmed no-one even attempted any deliveries! When they get sent to a parcel shop, after I get my notification to say it's there, I've had one parcel shop tell me that "they've not been in today" and after I advise I had a confirmation of arrival "oh they do that - they don't always turn up". I requested one parcel to go to a parcel shop near home, the parcel shop do not care about the parcels and damage them but DPD do not care and when I actually got through to someone on chat (no mean feat, some kind of magical unknown pathway which I have not been able to replicate), they said they would change this option for me - they didn't as the next order I placed, has gone to the same friggin' parcel shop. The chat person also directed me to the app or the website to make changes to future delivery preferences. I asked repeatedly at the time for the link on the website where I can do this and my request was repeatedly ignored. I have since tried the app but it does not let me set it up (I have tried on different devices, uninstalled and reinstalled, checked spam for the mythical access email - nothing). I do not understand why companies use this pile of sh!te service as it puts me off ordering from somewhere that uses DPD*. * Note to businesses using DPD - PLEASE STOP! This reflects on you as a business and just frustrates your customers. * It has certainly stopped me from making enquiries with them on behalf of my employer who have been looking around for a delivery company so DPD's loss!”

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Posted 5 days ago

“I'm shocked! It seems like a constant practice of this terrible company. I was waiting for a package, I spent the whole day at home waiting, it ruined my whole day. Then I get a message that no one was home, and like other complaints, only a black screen as proof. Do they really think we're that innocent? They ruin someone's whole day when the driver clearly wanted to shorten his route. A terrible company.”

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Posted 1 week ago

“Been home all day delivery was due between 3.52 - 4.52 just received email saying the driver missed us as though we were not home obviously didn’t even try to deliver the parcel Not impressed as this has happened before”

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Posted 1 week ago

“Received a notification to state I received a delivery (with my name) and a photo of another house. I DID NOT receive it and it was another house. Delivery from Symths tots via DPD. DPD mission impossible to resolve!! So annoyed. Need to go back to Smyths. Not the first time either! Annoying to even state my name as received whereby they left it outside someone else’s house. Rubbish customer service. Have to make loads of calls and live chats but DPD still not resolved it! Told me to go back to Smyths!!!”

Helpful Report

Posted 1 week ago

DPD is rated 1.2 based on 5,014 reviews