DPD Reviews

"Parcel was left in heavy rain on Front Porch of the wrong House - NO attempt was made of calling the flats in the house. House numbers are CLEARLY VISIBLE on front doors ; there is a distinct difference between House No3 and House No4 (as written on adress label)"

"Parcel was left in heavy rain on Front Porch of the wrong House - NO attempt was made of calling the flats in the house. House numbers are CLEARLY VISIBLE on front doors ; there is a distinct difference between House No3 and House No4 (as written on adress label)"

"Parcel was left in heavy rain on Front Porch of the wrong House - NO attempt was made of calling the flats in the house. House numbers are CLEARLY VISIBLE on front doors ; there is a distinct difference between House No3 and House No4 (as written on adress label)"

"Parcel was left in heavy rain on Front Porch of the wrong House - NO attempt was made of calling the flats in the house. House numbers are CLEARLY VISIBLE on front doors ; there is a distinct difference between House No3 and House No4 (as written on adress label)"

"Trustpilot reviews\r\n\r\nThanks for your review!\r\nDPD UK logo\r\nDPD UK\r\n\r\nYour review is pending.Read more\r\nDavid\r\n6 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nShould Be 0 Stars\r\nFirst time I've used them. To send a monitor, which was boxed in manufacturers original shipping box and packaging and marked 'Fragile.' \r\nMonitor was smashed in transit.\r\nWorse than that, trying to claim for the damage, which I paid extra on the postage cost for.\r\nOne finds out that DPD is actually DPD Online, which means there is no contact for email or telephone. Trying to find where to report and claim on their website is like trying to find a needle in a haystack. All my search engine searches sent me to either a Polish or Czech or Croatian website. I finally spoke to a local depot who gave me web address with a bunch of subdirectories that are not listed anywhere (and I searched their website site map). They are certainly not making this easy. \r\nI then filled in an online form and added some photos and then nothing. No reference number. No confirmation email. And I've heard nothing since.\r\nThe next day I wasted some more hours trying to get help through their 'Chat' support. This was 2-hours plus of infuriating AI having no comprehension of anything. I pesisted as I cannot afford not to be paid for this broken monitor, and finally I was told I was now dealing with someone called 'Vaishnavi.' This person asked for my parcel number, name, and email address, which I supplied... and then nothing... I was cut off. \r\nThis company is absolutely abominable to the point criminality. How can they be so contemptuous towards customers and behave as though they have nothing to answer for. Beyond upsetting and shocking. Please never use them!"

"Trustpilot reviews\r\n\r\nThanks for your review!\r\nDPD UK logo\r\nDPD UK\r\n\r\nYour review is pending.Read more\r\nDavid\r\n6 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nShould Be 0 Stars\r\nFirst time I've used them. To send a monitor, which was boxed in manufacturers original shipping box and packaging and marked 'Fragile.' \r\nMonitor was smashed in transit.\r\nWorse than that, trying to claim for the damage, which I paid extra on the postage cost for.\r\nOne finds out that DPD is actually DPD Online, which means there is no contact for email or telephone. Trying to find where to report and claim on their website is like trying to find a needle in a haystack. All my search engine searches sent me to either a Polish or Czech or Croatian website. I finally spoke to a local depot who gave me web address with a bunch of subdirectories that are not listed anywhere (and I searched their website site map). They are certainly not making this easy. \r\nI then filled in an online form and added some photos and then nothing. No reference number. No confirmation email. And I've heard nothing since.\r\nThe next day I wasted some more hours trying to get help through their 'Chat' support. This was 2-hours plus of infuriating AI having no comprehension of anything. I pesisted as I cannot afford not to be paid for this broken monitor, and finally I was told I was now dealing with someone called 'Vaishnavi.' This person asked for my parcel number, name, and email address, which I supplied... and then nothing... I was cut off. \r\nThis company is absolutely abominable to the point criminality. How can they be so contemptuous towards customers and behave as though they have nothing to answer for. Beyond upsetting and shocking. Please never use them!"

"Worst delivery driver. Driver had a breach my privacy all in the name of taking picture for delivery. This has never happened to be before and I had my child in my arms. I have had deliveries before and I have done research on this and it is not supposed to be. Dpd, this is a gross breach on my privacy and privacy of my child."