DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,198 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,198 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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359

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So bad... from now on I shall be asking Internet sellers who they use as a courier and if it's DPD, I will shop elsewhere, even if it is more expensive. Issues too numerous to mention, they don't deserve to stay in business.”

Helpful Report

Posted 1 day ago

“I would give 0 starts if I had that option. Every time I see DPD has my parcel I get depressed. Evey single time they will ring the door bell and magically disappear and text me saying I wasn't home. Today I was expecting important delivery and I got an email saying that Juan will attempt to deliver my parcel between 13 and 14 . When he rang the door bell It took me 3 seconds to open the door and he was already gone and here comes the email " sorry we missed you" you weren't home. Very frustrating, the worst delivery company ever”

Helpful Report

Posted 1 day ago

“Will your drivers ever learn to knock on the door before redirecting parcels to the nearest DPD collection point? This is incredibly frustrating and disappointing. I was at home waiting for the delivery, only to receive a text saying the parcel would be taken to a shop because no one was in. Is this a joke? Do you plan to start properly monitoring your drivers, or is customer satisfaction simply not a priority for you?”

Helpful Report

Posted 1 day ago

“Appalling service yet again from DPD Swansea hub. Second parcel not delivered in 5 weeks claiming I am never there to receive items but posting photos of random houses. Already one complaint to CEO who stated they have since received training. Its obviously not worked then!!”

Helpful Report

Posted 2 days ago

“Extremely Unreliable Delivery Service - Avoid DPD My experience with DPD's delivery service has been thoroughly disappointing. I ordered furniture from IKEA and took a day off work specifically to receive the delivery on Friday. DPD sent a message confirming delivery for that day, but nobody showed up - no delivery, no call, no explanation. After contacting IKEA directly to resolve the issue, they rescheduled for the following Monday. Once again, DPD sent a confirmation message for Monday's delivery, and once again, they failed to deliver without any communication or explanation. This level of unreliability is unacceptable, especially when customers arrange their schedules around promised delivery times. I would strongly recommend avoiding this delivery company if you value your time and expect basic communication standards.”

Helpful Report

Posted 2 days ago

“Absolutely appalling service from DPD and their driver Parveen. I was expecting a delivery from SKY, but the driver named Parveen never turned up — yet falsely claimed twice that he attempted delivery. I have full CCTV coverage of my front door proving no delivery was ever attempted on either 27th February or 4th March 2025. I lodged a formal complaint with DPD, but no one even bothered to respond. Utterly unacceptable service and zero accountability. Would strongly advise others to be cautious when relying on them for important deliveries.”

Helpful Report

Posted 4 days ago

“They scammed me out of $30,000 pretending to be Amazon support. harrylucy*977@*gmail.*com saved me. WhatsApp: +44 7388 697958”

Helpful Report

Posted 1 week ago

“They fail to deliver goods ordered and paid for then claim no one was in when we have waited in at the correct time slots given. They lie, they have not attempted delivery and to make things worse they ditch our packages at a shop in a near by town then expect us to collect them! The worst delivery service ever. We have received parcels in the past with battered packaging and damaged contents that have had to be replaced. We will not order anything again from any store that uses this delivery company.”

Helpful Report

Posted 1 week ago

“Repeatedly claimed could not find address when clear instructions were provided. When I changed to a DPD drop off location, they delivered part of one consignment and the second (expensive) consignment had damaged packaging and item was water damaged.”

Helpful Report

Posted 1 week ago

“booked a collection and delivery with DPD for an important parcel, providing all required details, including full addresses and contact numbers. The collection never happened. No explanation, no update, no apology. After wasting over 4 hour on their live chat being passed from one scripted response to another, I was eventually told the driver went to the general location but didn’t bother to go to the correct collection point or make a call to the numbers provided. The parcel was left behind, and I was then told I had to rebook and pay again—despite their failure to provide the service I’d already paid for. This wasn’t just an inconvenience—it caused a serious delay to time-sensitive medication. The total lack of accountability and common sense is staggering. DPD clearly cannot be trusted with anything critical. Avoid at all costs”

Helpful Report

Posted 2 weeks ago

“Terrible service. They were meant to deliver between 11:22 &12:22 but delivered by 15:46.”

Helpful Report

Posted 2 weeks ago

“One star is one too many. They now deliver for Amazon. This has led me to close my account. Can't follow simple instructions and don't deliver when they say they will. Simply dreadful service.”

Helpful Report

Posted 2 weeks ago

“DPD in our area our horrendous I don’t trust we will get our delivery. The postal address has been open all day since 830am until 6pm. And the tracking details says it couldn’t be delivered, that is incorrect, I was open for delivery, it is that DPD arePK not competent to deliver it.”

Helpful Report

Posted 2 weeks ago

“Two failed deliveries even though the tracker put him less than 3 minutes from my house. Do not use DPD if you need reliable delivery”

Helpful Report

Posted 2 weeks ago

“I wish I could rate them lower! I live in a flat and everytime I have a delivery with DPD the drivers can never be bothered to get out of their van and ring the buzzer! I have been in all day waiting, checking on the app, how many stops I am until it is delivered. Next minute receive a text saying I missed the deliver! The drivers name in the case was Davinder, delivering in Slough area. LAZY.”

Helpful Report

Posted 3 weeks ago

“The driver failed to deliver my parcels for two consecutive days and updated the status to “Missed Parcel.” The parcels are from IKEA and Likewise. The driver left without ringing the doorbell even once. I called customer service and also left messages to the driver, instructing them to press the room number and call me if there were any issues, but it was no use. To make matters worse, they assigned the same parcel number to both the IKEA and Likewise items, causing the Likewise parcel to be untraceable. Although this service is rated as 5-star, the Clacton-on-Sea representative, Gwen, is absolutely terrible. I feel awful.”

Helpful Report

Posted 3 weeks ago

“They are an appalling firm. Just throwdeliveries into a garden , this week over half a mile away and then lie”

Helpful Report

Posted 3 weeks ago

“Worst delivery company ever. Bunch of con artists....you pay for express delivery before 12pm and it gets delivered late afternoon...very dishonest company..”

Helpful Report

Posted 3 weeks ago

“I was promised a delivery yesterday but got a message saying the driver couldnt find my address ,they have delivered to me before so I dont believe that they tried to deliver .”

Helpful Report

Posted 4 weeks ago

“Disgraceful company driver can’t find address but has a GPS .they came once before and left goods outside to get stolen their app is useless”

Helpful Report

Posted 4 weeks ago

DPD is rated 1.1 based on 5,198 reviews