DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,673 Reviews

3 %

of reviewers recommend DPD

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1.1

Based on 5,673 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. I ordered a armchair from Marks & Spencer’s not something that can be left with a neighbour as it had to be lifted into my flat. The first attempt they took the chair to the completely wrong address. I didn’t receive the hour window of delivery anyway. Then they sent me a photo of the block of flats they tried to deliver to …. It’s about half a mile away from where I live….. second attempt a week later didn’t even turn up at all. No proper information on the tracking page. So the chair has just been sitting in a warehouse for two days and I’d waited in all day on both days…. absolutely useless. Trying to get hold of them is virtually impossible.”

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Posted 12 hours ago

“If I could give no stars I would. Totally inept and almost certainly worst courier service out there”

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Posted 1 day ago

“Ordered an item for my holiday, a week before the departure date. Of course DPD scheduled delivery when I am at work. No option to drop it off to collection points. Zero flexibility or willingness to to communicate. Finally I book Friday off work and schedule delivery to Friday. They didn't come and on the phone they say they lost the parcel. So definitely I can't use my item on my holiday and after my holiday I will have to contact sender (not they) to launch an investigation.”

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Posted 1 day ago

“Delivery not even attempted. They tell lies. If the driver wants to knock off and go home early they just say there was no one at the house who could give the PIN number, even though they’ve not been near the address. If you catch this in time, their office will say they’ll come back. They won’t. They’ve already scampered long ago. Despicable company with no apparent control over their drivers.”

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Posted 2 days ago

“I ordered a new phone which is very important to me at this moment. It happened three times so far with that one order. The courier was not able to give me a call when he was waiting outside. He didn't even put the building code on that I provided him with. When I called a DPD customer support then were not able to semd it back tothesemder neither if I asked them to do so. I'm so tired and annoyed with DPD. Never again.”

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Posted 2 days ago

“Très déçu par cette société. Mon fils commande, paye un supplément pour une livraison express sous 24/48 h, (pièce de voiture, bref…)ça fait une semaine, pas de livraison (En attendant mon fils doit limiter ses déplacements, donc doit s’arranger pour aller au boulot) . Il appelle DPD et là on lui dit qu’il n’y a pas de nom sur la boîte aux lettres ! Foutage de gueule, les livreurs sont dans l’obligation soit de sonner, essayer d’appeler le client ou au pire voir avec un voisin pour se renseigner. Arrêtez de prendre les gens pour des cons. Plus jamais cette boîte de livraison. Bande de bon à rien ! Soyez sûr que moi je ne prendrais jamais une livraison par vous !”

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Posted 2 days ago

“On numerous occasions DPD have missed the delivery slot, and told Bare faced Lies about it, Last Night I waited for 4 Hours after the 1 Hour slot, with the app tracking stating "Your driver is delayed and will be with you shortly, " this Morning it says they tried to deliver and I couldn't provide a Pin Number, This isn't the first time it has happened, Bare Faced Lies instead of customer service, Whilst obviously problems occur, to Lie and not admit and contact about the problem is completely unacceptable”

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Posted 2 days ago

“This is the second time in 3 months that my parcel was delivered to the i correct adress and some random person signed for it?! Not even in the correct suburb! Worst courier company ever! How can you just let anybody sign for a parcel if the name is clearly visible?!”

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Posted 3 days ago

“I paid for next day delivery before noon,as it was a most urgent package.I tried to track it online,but no joy.I then called their phone number,only to find that it had gone to the wrong depot address,and it would now be the following day before it was delivered.Both dreadful and pathetic....and incredibly inconveient,let alone financially impacting.Never again.This is one time too many.”

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Posted 3 days ago

“Driver took a picture of my house from the street and left the "couldn't deliver" note on the drive by my car. Absolutely the worst company ever, I rang the sending company, who contacted dpd and the said he would come back. Yeah right. Waiting till tomorrow now. Did not even come to the door ( which was open) or ring the bell which I tested and it works. Good news is the company sending my parcel is to stop using dpd next week because they stuff up 80 % of their delivery's.”

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Posted 4 days ago

“Driver pulled up outside my house, got out, took a photo of my house then drove away without leaving my parcel, complained online to then get a call from their depot, told me they would contact the driver to bring me my parcel, this never happened, now got a message to tell me I have to go across town to pick up my parcel tomorrow from a post office, I paid for home delivery, total joke of a company. NEVER AGAIN!”

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Posted 4 days ago

“If I could give it no stars, I would. Van outside building. Driver never got out the van, drove off after 2 mins. Stated "could not find address". It is a block of flats with the name of the building on the wall in big black/white letters. They lie, lie, lie. Awaiting for delivery 6 days later and will be F*ing going to their depot in Bristol to create hell later today if it is not delivered.”

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Posted 4 days ago

“I have been looking forward for my delivery and made sure I am at home to be able to receive it. All of a sudden I received an email that the driver missed it and had a nerve to send me a close picture of the door below. I checked immediately and the door isn't close. Im not sure when that picture was taken. Not even trying to cintact me at all.”

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Posted 5 days ago

“I was threatened and verbally abused by one of DPD’s delivery drivers. I reported the incident to DPD immediately, but since then I have been completely stonewalled. What is most alarming is the apparent lack of accountability. From DPD’s response, it seems there are no real consequences for this kind of behaviour. I am left seriously questioning what safety checks, if any, are carried out on their drivers. It is deeply concerning to think that drivers like this are being sent onto private property and into contact with families and children. The matter has now been reported to the local police. For your own safety, avoid this company.”

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Posted 5 days ago

“15 emails no response, don't answer a call, costly for nothing. Please avoid please don't use.”

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Posted 6 days ago

“I’m aware that DPD often receives negative publicity, so I’d like to offer a more balanced perspective based on my own experience. My local delivery driver has consistently exceeded expectations, and today was no exception. I was awaiting a delivery of cat food from ZooPlus, and Steven kindly helped me carry the heavy box into the house — they always seem to weigh a ton. His courtesy, care, and excellent customer service reflect extremely well on DPD. If all drivers demonstrated the same professionalism as Steven, I believe many perceptions of the company would be very different. From my experience, DPD is always welcome to deliver to me.”

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Posted 1 week ago

“I always have a bad experience with DPD. Either they 'can't find the address' or 'no one at home'. In every case, we have been waiting for the delivery. ready to rush to the door. We completed the info on the DPD app - of no use at all. We are always 'delivery 86' and they are 'currently ar 74'..every time!: DPD are useless and complaining is a waste of time.”

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Posted 1 week ago

“South East London (SE5). Today is Friday, 10/4/26. I took the day off work, was in waiting for the parcel all day. Time frame came and gone and app kept saying ‘driver is delayed but will deliver today’. Then the app stopped updating the info. Chat box useless. Two hours later I’ve managed to speak to a person and I am now fuming. Driver simply returned to the depot and I can not pick the parcel up or have it redelivered during the weekend, so I had to rearrange it to Monday. It’s a joke, the lack of communication, appalling customer service, lack of empathy and no respect to busy people. And to top it off the person on the phone said she was raising a complaint with the depot as it was not the first time this specific driver did exactly that and other parcels were affected too. Considering I was 42 on the queue, many other customers were left unimpressed like me. I hate dpd. They are rubbish!”

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Posted 1 week ago

“Destroyed my 55 inch monitor which was returned to the sender in the same packaging I received it in , put in a claim with pictures of the box before it was sent and pictures of it at the recipient , said they were going to inspect it at the recipient’s address , did not do so then turned down my claim , after 3 months , this has cost me £750 , they wanted pictures of the packaging before it was sent 😡 I wouldn’t use them again if they were the only shipping from in the uk”

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Posted 1 week ago

“Unfortunately, one of the worst courier services I have experienced. It is evident that DPD Local lacks consistency in training and service standards among its drivers. I have been using this service for nearly a year to receive medical prescriptions on a weekly basis, and the experience has been highly inconsistent. Some drivers provide an excellent service — they make the effort to call if the recipient is not at home and ensure that the parcel is delivered on the scheduled day. However, other drivers show a complete lack of care. In some cases, they do not attempt to make contact at all. In others, they call claiming the parcel will be left, only for it not to be delivered as stated. This level of inconsistency is unacceptable, particularly when handling important medical deliveries. A reliable and standardized service should be the minimum expectation. Overall, a very poor experience.”

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Posted 1 week ago

DPD is rated 1.1 based on 5,673 reviews