DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,591 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,591 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never experienced such unprofessional, hostile, and unacceptable service in my life. I received an SMS stating that my parcel was out for delivery. Because of this, I stayed home the entire day and did not go to the office, expecting a delivery or at least a call. Nothing happened. No delivery, no call, no explanation. The following day, I contacted the call centre and spoke to four different agents, all of whom were rude, aggressive, and dismissive. Calls were repeatedly dropped. One agent even swore at me, which is completely unacceptable when dealing with a paying customer. I was told my address was “incorrect,” yet the agent read my address word for word, including my unit number. Another agent claimed a driver took a photo of a “white building,” which means absolutely nothing to me and does not prove an attempted delivery. No one wanted to listen or take accountability. After being promised that my parcel would be delivered on Monday, nothing happened. It only arrived on Tuesday — and when it did, the parcel was OPENED and resealed with sellotape. SHEIN parcels do not arrive like this. To make matters worse, items were missing from inside the parcel. This raises serious concerns about tampering and theft. This company has failed in: • Customer service • Professional conduct • Parcel security • Basic accountability I will never use this courier again and strongly advise others to avoid them. This experience needs to be investigated, and customers deserve far better than this. 1 star is too generous.”

Helpful Report

Posted 1 day ago

“Lazy lieing delivery drivers, two days waiting for delivery and them they don’t deliver and send you an email a few hour later saying driver running late, still no sign and low and behold,you get another email saying sorry we missed you, LIERS LIERS LIERS”

Helpful Report

Posted 2 days ago

“DPD sent me a text message saying they were delivering a parcel to me that day. When I checked the tracking, I saw they were delivering to an old address 60 miles from where I now live, so I used their link to arrange redirection, which was confirmed. The driver, however, ignored this and delivered it to the old address anyway, and sent me a photo of it on the doorstep. I contacted DPD's customer service to report this and that I did not not know who the sender was so could not contact them I was told the driver would be able to go back and retrieve it but they also needed to investigate, which would take six days. Ten days later I had heard nothing so contacted them again. This time I had a completely different story; no, they could not investigate until they heard from the sender, which flatly contradicted what I had been told before. They also said the driver could not go back as it was ten days ago, but the only reason for the gap was that they had told me on the day of the delivery that they would investigate and didn't. Having created this whole mess themselves they have now washed their hands of any responsibility and will not help. An utterly useless company who refuse to take any responsibility.”

Helpful Report

Posted 2 days ago

“Horrific delivery service. I ordered a hairdryer and received a sandwich maker because of a delivery issue. I demanded a return and they sent a new parcel but the delivery driver didn’t even attempt to deliver it to my reception despite the obvious signage on the door and my note for the safe-place. They took a picture and sent my parcel to a locker an HOUR’S WALK AWAY. Mind you, my address was obviously in S1 and they left it in S5 which is over 2 miles away. I had to pick it up within a couple of days despite the freezing weather, I wasn’t even able to contact them directly because they wouldn’t have done anything helpful. NEVER TRUST DPD OR ROYAL MAIL.”

Helpful Report

Posted 5 days ago

“Lately every time I order off amazon and DPD are delivering, I get this message on the day it is meant to be delivered... Parcel No. 1550 2425 229 088 G ''Sorry, there is a delay with your parcel from Amazon Your parcel has been delayed due to an unexpected issue in your area'' Previously I have never had an issue with DPD however in the last couple of months they are not the best.”

Helpful Report

Posted 1 week ago

“Appalling customer service, they sent me a picture of my parcel worth ££££ to say it can’t be delivered due to the address being incorrect, yes it was 100% correct on the box in their photo!!! Customer service wouldn’t offer real help, then the next day I couldn’t even get past their chat AI. Not to mention I paid for 9-12 delivery only to be given a 2 pm slot. Dont do business with dpd!!!!!”

Helpful Report

Posted 1 week ago

“Very poor service, out of six deliveries, only 1 driver followed my delivery request, the other 5 dumped my box on the street and left. One of the 5 deliveries was stolen before I could get home. No idea why companies use them, they must be so cheap that the refunds they have to issue are balanced by the cheapness.”

Helpful Report

Posted 1 week ago

“Useless absolutely USELESS i have never had a delivery from the that there hasn't been a problem in my area.had a parcel from a warehouse expensive part sent to dpd other part royal mail.Royal mail managed to deliver in 48 hrs DPD cant manage in 7 days for 38 hour delivery I will NEVER again buy from a company that uses DPD there has NEVER repeat NEVER once have I got a delivery on time every time there us a problem in my area,Staring because royal mail didn't have the problem only DPD absolutely useless terribke service good for NOTHING”

Helpful Report

Posted 2 weeks ago

“What’s the point of choosing to have the parcel delivered to a delivery point if they ignore your request and turn up to the original address Obviously no one will be there to receive the parcel. Causes delays and it’s super super annoying Every parcel delivered by DPD is a nonsense a waste of time and a struggle”

Helpful Report

Posted 2 weeks ago

“Worst company ever! Driver very rude and refused to bring parcels to my front door for no mention reasons whatsoever! Disgrace of a company! Driver should get the sack!”

Helpful Report

Posted 2 weeks ago

“Worst delivery service I ever encountered. Delivery guy rung door and left immediately. Customer service told me I needed an app to get a "push notification" to request the driver waits a reasonable amount of time.”

Helpful Report

Posted 2 weeks ago

“DPD are awful. I ordered an item on eBay and the seller used DPD to post to me. On my DPD app, I have my delivery instructions set to leave in my safe place if I'm not there, but instead the driver completely ignored these instructions and dropped the item off at some chemists miles and miles away. When I phoned DPD to demand they deliver it to me, they said they would. Two days later, nothing. So I phoned up again and again they said they would. And two days later, nothing. And then in the end it was returned to the seller. The whole saga took two weeks and I ended up without the item all because the delivery driver couldn't read the simple instructions. Useless.”

Helpful Report

Posted 2 weeks ago

“DPD are an awful company. The driver claimed they attempted delivery, but no one came to the door and there was no genuine attempt to deliver. Customer service then told me the driver would come back, but that never happened. Misleading updates and useless support — I won’t choose DPD again.”

Helpful Report

Posted 2 weeks ago

“Parcel marked as delivered and “signed for” using my name, despite not being delivered to my address. I did not sign for it and did not authorise anyone else to do so. What’s most concerning is that someone accepted the parcel and signed my name, and DPD only acted once this was challenged. A manager then instructed the driver to attempt to recover it, which says a lot. I was then told that it had been scanned out "in error", despite me having photo evidence of it sat inside someone else's doorway! Mis-deliveries happen, false signatures shouldn’t. Very poor handling and confidence-breaking experience. Lincoln DPD Depot in question.”

Helpful Report

Posted 2 weeks ago

“OVERCHARGES & FAKE CHARGES – Audit Your DPD Invoices There is no doubt that DPD drivers are better than most when it comes to delivery. However, using DPD as your courier for business is a very different story. Over the past 12 years, we have slowly been removing DPD from our business due to fake charges and overcharging. At this point, fake charging customers is no different from walking into a shop and stealing - it is fraud. We send out a box measuring 35cm x 20cm, weighing 12kg, and we get hit with a £6.75 “Non-Compliant Handling Charge.” When confronted, DPD either removes the charge without argument, or insists it is valid without offering any proof (even though we do have proof that our box was compliant and we have photos - size compliant, not too much tape, the perfect DPD box). Recently, we also caught them charging us a “Relabelling Fee.” When we queried this, and of course we take photos of our labels, DPD simply said, “It must have been something else.” Really? Imagine if they are charging this to thousands of customers - excellent sideline money making scam! The first time I picked up that DPD was charging unscrupulous fees and when we decided to start phasing them out, was when COVID was done and dusted, we were still being charged “PPE surcharges” on our invoices. When queried, DPD said it was for PPE for staff. When we pointed out that PPE was no longer being worn (a year after covid ended, they claimed the charges were for the disposal of old PPE… and then the fees quietly disappeared. My first thought was, "So as customers, we’re expected to pay for the disposal of their old PPE?" Really? And so DPD continues to find ways to scam customers out of money. They rely on the fact that business, especially corporate, will not check their accounts carefully enough, and even if they do, DPD shrugs it off and offers a refund...or not! It's fraud, it's a scam and the British people are paying dearly for it without recourse.”

Helpful Report

Posted 2 weeks ago

“We was expecting a delivery today with the tracking ID: 155025186286248. With this particular driver, as it happened for the 3rd time now(other two deliveries in the past) is refusing to deliver to our building, the reason for this remains unknown. Today we expected this delivery which was booked from Monday when we placed the order with the seller, a member of the family took a day off on the idea of not missing the delivery slot. In return, your very professional driver has decided to take a picture of our front entrance of the building and mark the delivery as not home. I have been in contact with your customer adviser which reassured me after long waiting times on the phone that will be attemptrd again today. Is pointless to say that the seller phoned us up with the apologies because the delivery will be tried again Monday? What kind of people are working for your company? If you are not able to maintain a friendly and comfortable place of work for these people, this is what I understand from their behaviour( the driver is refusing to fulfill his duties and the adviser is lying) why are you still offering ypur services on this market? I would like to make you aware that the phone call with the adviser it was recorded(the adviser was informed about this) and now will post it on every website possible where it can prove your unprofesionalism way of offering services. Ultimately, you don't have to trust me about the 3 failed delivery as I mentioned above, please go into the past deliveries/attempts for this address and you will see. I suspect is the same driver( as the name match the previous failures). In the end I had to cancel the delivery, not because I don't want te item, just because DPD is a company which never manage to deliver. Every single order in the future which is due to be delivered with DPD, unfortunately will be refused.”

Helpful Report

Posted 2 weeks ago

“Paid for next day delivery, some issue meant 24 hour delay, with no real explanation. Tried to phone to find out what was going on, didn't pick up, tried to "chat", didn't work, sent email to cust service only to have this bounce back as address no longer used. Very poor, no way of contacting. Used to use Evri, but they were unreliable too. Same old British mushroom syndrome, when will they learn that customers aren't quite so hacked off if they actually know what is going on and why! Hardly rocket science.”

Helpful Report

Posted 2 weeks ago

“Very poor service and u serious company. Imagine a carton wine I asked to be delivered to someone in London is missing. This is not the first time I am experiencing this same thing. Last year I lost a parcel worth of over £200. This one will not go unchallenged.”

Helpful Report

Posted 2 weeks ago

“Faked a delivery. Very dishonest company. CRB checks wouldn’t go a miss with this lot. Use Royal Mail”

Helpful Report

Posted 3 weeks ago

“Anytime I hear DPD mentioned it’s in a negative light. I’ve had an ongoing problem with the same delivery guy, it says he tried unsuccessfully to deliver when in reality no attempt has even been made. A few months ago I complained to DPD, I don’t want to affect someone’s job but the fact is he wasn’t DOING his job and it was causing my household a lot of problems. Things got better for a few months, he’d leave the package outside my door, sometimes knocking before running off, sometimes not bothering. Two packages stolen but still an improvement. Now it’s back to the way it was before. Yesterday he took a distant photo of the side of my building, looks like he just stepped outside his car to take it. Didn’t bother going to either of the doors, just said he’d “missed” me. Today I watched the tracking like a hawk, refreshing every thirty seconds or so. When he was 5 stops/15 minutes away, it suddenly said he couldn’t deliver. He was several roads away. The evidence photo he posted was the exact same photo from yesterday. That screams dishonest, no?? When I phoned up, the woman I spoke to insisted he’d come to my building… because of the photo, which I repeatedly explained had been reused. It’s not as if this driver can’t find the entrance to my building (it has 4 sides and 2 doors, not exactly difficult anyway) since he’s made successful deliveries here before. He frankly just cannot be bothered. I was relying on getting that package today, which is why I paid for next day delivery 2 days ago. Last time I had a significant problem, the store Id bought from tried everything to get my package to me, sending DPD photos from google street view and detailed instructions, following it up several times etc. I received a dead plant a week overdue. It’s just ridiculous, if I could use any other delivery service if I could. Or at least look into why this particular driver can’t seem to be bothered doing his job. Not good enough, not even close.”

Helpful Report

Posted 3 weeks ago

DPD is rated 1.1 based on 5,591 reviews