DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,658 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,658 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Harry Allday

375

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m aware that DPD often receives negative publicity, so I’d like to offer a more balanced perspective based on my own experience. My local delivery driver has consistently exceeded expectations, and today was no exception. I was awaiting a delivery of cat food from ZooPlus, and Steven kindly helped me carry the heavy box into the house — they always seem to weigh a ton. His courtesy, care, and excellent customer service reflect extremely well on DPD. If all drivers demonstrated the same professionalism as Steven, I believe many perceptions of the company would be very different. From my experience, DPD is always welcome to deliver to me.”

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Posted 1 day ago

“I always have a bad experience with DPD. Either they 'can't find the address' or 'no one at home'. In every case, we have been waiting for the delivery. ready to rush to the door. We completed the info on the DPD app - of no use at all. We are always 'delivery 86' and they are 'currently ar 74'..every time!: DPD are useless and complaining is a waste of time.”

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Posted 1 day ago

“South East London (SE5). Today is Friday, 10/4/26. I took the day off work, was in waiting for the parcel all day. Time frame came and gone and app kept saying ‘driver is delayed but will deliver today’. Then the app stopped updating the info. Chat box useless. Two hours later I’ve managed to speak to a person and I am now fuming. Driver simply returned to the depot and I can not pick the parcel up or have it redelivered during the weekend, so I had to rearrange it to Monday. It’s a joke, the lack of communication, appalling customer service, lack of empathy and no respect to busy people. And to top it off the person on the phone said she was raising a complaint with the depot as it was not the first time this specific driver did exactly that and other parcels were affected too. Considering I was 42 on the queue, many other customers were left unimpressed like me. I hate dpd. They are rubbish!”

Helpful Report

Posted 2 days ago

“Destroyed my 55 inch monitor which was returned to the sender in the same packaging I received it in , put in a claim with pictures of the box before it was sent and pictures of it at the recipient , said they were going to inspect it at the recipient’s address , did not do so then turned down my claim , after 3 months , this has cost me £750 , they wanted pictures of the packaging before it was sent 😡 I wouldn’t use them again if they were the only shipping from in the uk”

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Posted 2 days ago

“Unfortunately, one of the worst courier services I have experienced. It is evident that DPD Local lacks consistency in training and service standards among its drivers. I have been using this service for nearly a year to receive medical prescriptions on a weekly basis, and the experience has been highly inconsistent. Some drivers provide an excellent service — they make the effort to call if the recipient is not at home and ensure that the parcel is delivered on the scheduled day. However, other drivers show a complete lack of care. In some cases, they do not attempt to make contact at all. In others, they call claiming the parcel will be left, only for it not to be delivered as stated. This level of inconsistency is unacceptable, particularly when handling important medical deliveries. A reliable and standardized service should be the minimum expectation. Overall, a very poor experience.”

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Posted 2 days ago

“Appalling disgusting drivers. Took a day off work,had my timeslot texted to me. And guess what. Not even a single attempt made to come to my house. Delivered it 3 miles away instead. I cant tell you how much I hate this company. The driver knows who is aswell. Dealing with the most dreadful people on this planet. Nothing works today. Dpd is a complete waste of space.”

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Posted 3 days ago

“They used to be good, but now they've gone down in the same sewer as the rest of the courier companies. Lost my parcel and gave conflicting information about it - kept saying it was due for delivery, then it's missing. Then it's due today blah blah blah. And don't get me started on their useless chatbot - live every other courier they're now using these to avoid taking responsibility for their screw-ups and actively trying to stop you contacting them. And their website? Utterly useless - tells you even less than the app. Courier companies desperately need held to account.”

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Posted 3 days ago

“Driver didn’t event attempt to deliver but simply “dumped” my parcel at the co-op for me to collect!”

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Posted 3 days ago

“Do not use!!! Always tell you a standard chat bot response and tell you they will connect you to a "real" person but they constantly say they are too busy and at 9pm on a Tuesday.”

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Posted 5 days ago

“Driver took photo of parcel delivery but is a photo of where I don't know. Not my place so driver is a lying no good idiot who should be sacked”

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Posted 1 week ago

“dpd driver never delivered my parcel on the designate day. I was sent a photograph of my front door, without the parcel. His message said left with this neighbour. ? what ! The photo was my house, not a neighbours house. Three adults were in all day waiting for the parcel. There was "no parcel showing on the photo" without a clue about what neighbours location it supposidly had been deivered to. Their "help chat" is a total waste of time, with the complete robot experience. I would not willingly use this company again.”

Helpful Report

Posted 1 week ago

“I attended an interview for one of their ODF roles and everything went well. I was happy to move forward, and a follow-up telephone call gave me further confidence that things were progressing positively. Based on that, I was prepared to invest £35,000 in a new vehicle for the role, as reliability is essential. I even went as far as reserving a vehicle in anticipation of starting. Then, out of nowhere, I received an email saying they would not be proceeding. I understand that decisions can change, but the lack of clear communication and the sudden reversal after giving strong indications was extremely disappointing — especially given the level of financial commitment expected from drivers. I usually take reviews with a pinch of salt, but in this case, the negative feedback others have shared seems to reflect a genuine issue with how this process is handled.”

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Posted 1 week ago

“their performance is appalling - they often claim to have attempted delivery before leaving parcel at a pickup shop.”

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Posted 1 week ago

“They are the biggest bunch of conmen to exist. They put the phone down on you and give you wrong information. Don't use this company of cheats. All positive reviews are false.”

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Posted 1 week ago

“DPD driver couldn't find my address!! Wow that's 99%of the service. Clear road signs and 12inch square house number and name plate,on the house by the front door in clear view of the road. Amazing service yet again.”

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Posted 1 week ago

“When I booked this collection, I clearly provided: • The exact number of parcels (26) • The full dimensions and sizes Based on that, DPD accepted the booking and took payment of approximately £250 for a next day collection and delivery service. On the first collection, the driver arrived and only took 10 parcels, stating he had no space. This is entirely unacceptable given they had full visibility of the volume at the time of booking. I then waited again today, losing a second full working day, only to be told that the remaining parcels will not be collected again.Driver Lied having attempted ! Your online chat service is completely ineffective. After long waiting times, no one is able to provide a clear answer or resolution. There is no coordination, no accountability, and no ownership of this issue. Drivers lie and claim having attended !”

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Posted 1 week ago

“worst company to send a parcel with, DPD sucks”

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Posted 1 week ago

“Worst delivery company in the UK by a country mile. Every delivery without exception encounters their unexpected problem so is delayed by days. I have started refusing to order from companies who use them.”

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Posted 1 week ago

“I bought a phone from John Lewis. DPD were supposed to deliver it on Friday. We then got an email saying they had tried to delvier it but couldn't with a picture clearly taken from the his vehicle of our boundary wall. Two of us where sat by both doors working, so we are sure nobody tried delivering. To prevent the same problem, I rescheduled to have them delviered to our local Co-Op. When we opened the packet last night there was some tape around it but the seal looked unbroken, so we carefully opened it, only to find a load of stones inside, instead of a phone. So clearly the non-delivery the first time was a ruse by DPDs staff to allow them to steal the phone. I am awaiting a new phone.”

Helpful Report

Posted 1 week ago

“Just sent me a message saying I wasn't home (I was home, waiting for them), driven sent a picture of a closed local shop - suppose they're right that I wasn't camped out in the shop, but not sure why they tried there. Every time I see DPD I know the delivery is going to go wrong, I honestly have no idea why people use them. As a friend of mine said, I'm pretty sure DPD is the delivery firm you choose if you hate your customers.”

Helpful Report

Posted 2 weeks ago

DPD is rated 1.1 based on 5,658 reviews