DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,804 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,804 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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373

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy to take your money, then hide behind the small print I arranged and paid for DPD Online to collect and deliver a boxed pair of campervan windows worth £440. I also paid approximately £20 for additional parcel protection. One of the windows arrived with its outer glass completely shattered and unusable. After making me go through identity verification—even though I arranged and paid for the service—DPD requested photographs and a detailed description of the damage. They then rejected the claim because glass is supposedly prohibited within their network. The booking process never asked what the parcel contained, yet it happily allowed me to purchase additional protection. DPD then refused to refund the protection fee, despite confirming that the parcel was never eligible for cover. They refunded only the shipping label as a “gesture of goodwill” before abruptly closing the complaint and stating that they would no longer correspond about it. The £20 is not the main issue; it is the principle. If DPD knows certain items cannot be covered, it should ask what customers are sending before accepting payment for protection—not take the money and rely on terms and conditions after something goes wrong. Extremely poor service, appalling complaint handling and absolutely no accountability. I will not use DPD Online again and certainly could not recommend them.”

Helpful Report

Posted 12 hours ago

“Absolutely terrible service. My entire family stayed at home all day waiting for this delivery. The driver never knocked on the door or rang the doorbell. Instead, I received a missed phone call, and by the time I called back, I was told the driver had already left. A missed phone call is not a delivery attempt. If the driver had simply knocked on the door, we would have answered immediately. Instead, the parcel was marked as "missed" without any genuine attempt to deliver. This wasted our entire day and caused unnecessary stress and frustration. I have completely lost confidence in DPD. I have requested that the parcel be returned to the seller because I do not want this driver delivering to my address again. DPD needs to ensure its drivers actually knock on customers' doors instead of taking shortcuts and falsely claiming a delivery was attempted. This level of service is completely unacceptable.”

Helpful Report

Posted 17 hours ago

“So I paid extra for next day delivery (parcel then got delayed) which is annoying but it happens. But then they decide to text me at 7 in the morning the next day that they will be delivering at 8 in the morning. It’s hardly much notice, if your gonna deliver first thing in the morning you should make the customer aware the day or night before because believe it or not unless people have work or something most people aren’t getting out of bed at 7 in the morning for no reason”

Helpful Report

Posted 20 hours ago

“yet again delivered to the wrong address. Photo of the delivery was just of the label on the parcel. Address and postcode correct on the label. Delivered to some other postcode no one can find. Delivery recipient was signed EA. very helpfull !!. So still trying to find a parcel that I paid extra for an overnight delivery for an important part that is costing us money until found and fitted. Not the first time they've been totally useless either”

Helpful Report

Posted 1 day ago

“Cant seem to get time for delivery correct cant follow instructions Dont deliver on time dont update till late that gonna try next day to deliver”

Helpful Report

Posted 2 days ago

“My parcel was recorded as delivered to me with a photo of my supposed door. I contacted DPD and made them aware I had not received a delivery and that the photo was not of my home. Within 5 minutes the delivery chap Alesandra was calling me and explaining where my parcel was. True to his word it was where he had put it but he had misread my house number and left it by the empty house next door, I was able to retrieve it and I was happy. Shortly after Alesandra arrived at my door with a personal apology for the distress this situation had caused me. All is forgiven . Thank you for restoring my faith in human nature. A very happy customer.”

Helpful Report

Posted 2 days ago

“Multiple times on different deliveries they’ve never showed up or pretended that they’ve been at the front door with a photo of another house. Absolutely useless lying drivers. At least be transparent so i dont have to take time off work waiting for your lying fake deliveries. Just tell the truth if you’re not going to be able to deliver so we don’t have to waste the day waiting.”

Helpful Report

Posted 2 days ago

“Firstly couldn't find our address. Even though you have delivered before. Then when you did deliver you left it with a neighbour we don't even know... My wife stayed in all day to receive this parcel and you didn't even come up our driveway Absolutely diabolical service..”

Helpful Report

Posted 3 days ago

“Dpd bad new practice asking for a pin on delivery wrong i spend around 10k a years on deliverys 1- registerd address 2- registered person on the electrol rolls 3- they send txt on the morning could be 6am 7am people are in bed or working phones not on or no service family at homes to take delivery how they supposed to knows the pin impossible 4- old people can not use 5- wrong on so many levels not letting it go simple”

Helpful Report

Posted 5 days ago

“DPD , couldn't deliver my parcel today ,even though I was in the house waiting. Amazon managed to deliver two parcels to the same address. Zero stars to DPD and five to Amazon.”

Helpful Report

Posted 6 days ago

“Driver Shaun went above & beyond Superb customer care I opened my door to a happy cheerful smile a really nice guy 😊 Usually from other carriers my experience is poor they usually stuff the parcel at you & don't even bother to look up Thanks Shaun you deserve a pay rise You are flying the flag for DPD earning them a great reputation 🌟🌟🌟🌟🌟 needs rewarding 😊”

Helpful Report

Posted 6 days ago

“Absolutely awful! Waited in for delivery to receive a text message that unable to deliver. When I rang they said item - a king size mattress! Could not be found on the van. Some excuse about not being loaded at depot but had been scanned. After phone call then got a message for me to check my address as driver could not find it or gain access! When I rang - again - another lame excuse that item had been left at depot. Customer service really rude and did not care one bit I was left without a mattress. Could not tell me whether or not it would be delivered at all or where a king size mattress had gone. If I could give zero stars I would.”

Helpful Report

Posted 1 week ago

“Utterly totally useless service, drivers cannot read addresses, don't care and cannot be bothered , Bicester office promise everything and you receive nothing, it's a small miracle if you receive anything, as for the call centre in India that's beyond a joke. I will be sending Bicester branch office and invoice for loss of income due to waiting for delivery which didn't happen as usual, if its not paid I will get a county court judgement and send the court bailiffs to recover me money.”

Helpful Report

Posted 1 week ago

“I would put zero star if I could. Absolutely useless customer service saying contact your seller even the ‘seller’ is mine company and after paying next day delivery hasn’t been delivered even 3 days later and informed me parcel is missing . It has been scanned in few places but suddenly parcel is missing. That’s very questionable.”

Helpful Report

Posted 1 week ago

“I wish I could give them NO Stars. I keep putting comment on trust pilot but nothing improves. As soon as I see DPD are delivering I am filled with dread. They have got to be the worse delivery company ever. I took the day off work today to wait for DIOGO PARCEL 1550 2779 095 590 and DIOGO never turned up . I know DIOGO is probably the franchise owner but the service is terrible. I have lost a days work waiting for nothing. The driver took a picture of a number 45 and said I wasn’t in. I live at Number 53 - even my 9 years old daughter knows the difference. I hate this company delivering, it is always a nightmare. I have wasted so mush time. Terrible. I THINK THE WORSE THING IS NOTHING WILL EVER CHANGE - I HAVE COME TO REALISE NO ONE CARES.”

Helpful Report

Posted 1 week ago

“Blatantly lied and said delivery attempted but I wasn't at home. Twice!!! Photo proof was a picture of a random van nowhere near my place!”

Helpful Report

Posted 1 week ago

“If I could give it 0* i would. Rude customer services after they delivered the parcel to the wrong address, we are told to contact the supplier but THEY delivered it to the wrong address, without proof of postage. Absolutely diabolical!”

Helpful Report

Posted 1 week ago

“Dropped off a parcel at 9.52am at the Post Office for next-day delivery. It's now 8.39pm and DPD has not even collected it.”

Helpful Report

Posted 1 week ago

“Terrible service. My packages got demolished, I paid for the full insurrance of my goods (PC, PC screens and record player broken) and didn't get refunded. Aweful support, avoid at any cost. I would never use them again in my life.”

Helpful Report

Posted 1 week ago

“Can't even give proper instructions. They place available pick up location. When we choose one , they can't deliver”

Helpful Report

Posted 1 week ago

DPD is rated 1.1 based on 5,804 reviews