DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,861 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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376

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item scheduled in for delivery on Tuesday 1st of September was not delivered, it was not delivered on the 2nd or the 3rd either. I phoned the help centre where the operator was not helpful and abrasive and would not hand me over to their superior. I Will be requesting any future deliveries are not made with DPD.”

Helpful Report

Posted 14 hours ago

“Failed to deliver several days in a row, claiming they can't find their own lockbox site... what a joke, what a massive inconvenience for both the merchant and myself. I hope they stop using your service. Lazy drivers just can't be bothered to deliver properly.”

Helpful Report

Posted 17 hours ago

“Don’t use, they don’t deliver , they can’t be bothered to get out the vehicle and ring your buzzer, instead they put a note saying not in!!”

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Posted 19 hours ago

“They make no attempt to read numbers and building names! Another day wasted!”

Helpful Report

Posted 20 hours ago

“This is the WORST courier service and should really be dissolved. So consistently incompetent. From the drivers through to the customer service, they only hire liars, unhelpful and lazy people. The DPD drivers either go to the wrong location or press the wrong door number. Then customer service hang up on you because they don't care to fix their failure. I was told that it makes no sense for a driver to arrive at the building and not buzz. Accused me of lying when i said the driver must have buzzed the wrong door. Then the horrid cow hung up on me. So am out money, time, given i spent the morning waiting for the collection and had the pleasure of dealing with an awful person who accused me of lying, before she hang up on me. Not to mention the idiot who couldn't read the door number. All businesses should cut ties with this horrid service provider. Problems only happen with DPD, i have made several complaints over the years and it seems they are only getting worse. They are cheap for a reason. Cut ties”

Helpful Report

Posted 22 hours ago

“I don't even know where to begin. It's beyond bad.”

Helpful Report

Posted 1 day ago

“I booked a next day service on 17:00 29/08/2026 online. Printed off the label and attached it to the parcel and found a drop off place near me (Co-op store on Balham Hill SW12). Bear in mind this is my first time using the send service via DPD. It was all well and good up until this point. I dropped the parcel off 17:57 on 29/08/2026 - as of right now (Wednesday 02/09/2026 11:45) my parcel is still sat at the Co-op on Balham Hill SW12. A complete and utter joke! My parcel is a birthday gift for my son and was meant to arrive on his birthday 31/08/2026. There is no one you can call or speak to other than stupid bots on a web chat. If you have something important to send stick to Royal Mail, they are a million times better than this nonsense. The web chat are unable to help, they cannot even escalate the case or raise a query as to a missed collection! My parcel is just sat there, alongside over 10 other parcels confirmed to me by the store manager at the Co-op on Balham Hill. He also told me DPD have come to deliver parcels and act time they asked them to take the parcels they make an excuse to say they do not have space in the van! The manager also told me that it's a norm for these parcels to not be collected for days and weeks sometimes! What kind of a nonsense is this. The store has no way of logging this and reporting it and as a result DPD comes at their own leisure to collect the parcels. Initially I was told I missed the Saturday collection time but now via the web chat I have been told DPD does not collect parcels on a weekend or on bank holidays. Last night I went to the Co-op and spoke to the manager and asked him to show me my parcel and it was still there! Tuesday was neither a weekend or a bank holiday so why was it not collected? the manager also confirmed there were over 10 parcels in the same boat just sat there like lemons!! I got through to someone on a web chat but other than apologising they did nit have anything substantial to say. I asked for a solution they were unable to provide one, they also confirmed no driver is assigned to collect the parcels! from the horses mouth lol. Upon hearing all this, bearing in mind my experience and lack of assurance that they will do something about this I asked the advisor to refund me my money so that I may collect my parcel and send it via Royal Mail special delivery. They did not reply to my request, instead said it will be collected today!? how can I believe even believe this as one no driver is assigned for a pick up and two the manager divulged that parcels are not collected for 10 days at a time!! the gentlemen ended the web chat. Where does it leave me - in the same place as I was before! lol I would also like to mention upon making the booking online there was no mention that parcels are not collected on weekends snd bank holidays! that's mis selling right there! once they take your money and do not collect the parcel the customer has no number to call or actually speak to anyone so the customer is left in limbo and at their mercy!!! I was also not given the option for my parcel to be collected from my home which might have ensured it could have reached its destination on time and instead I was only given the option of dropping it off at the drop off location. Which might I add was not some shoddy internet cafe but a Co-op store on a high road! All I can say is its a complete and utter joke! If you need to send a parcel and you want someone reliable choose Royal Mail, as bad as they are they are far better than these cowboys! this was my first experience and last. As of right mow of me writing this review my parcel is still at the Co-op drop off place.”

Helpful Report

Posted 1 day ago

“Rubbish, impossible to contact them and when you do they are extremely rude and disrespectful to you. I ordered a bed for my baby daughter ages ago and it's still not been delivered yet I try to get in contact with them and ask about it and they are rude and disrespectful and swear at you down the phone. Do not use this service, it's been 7 days since I phoned and 15 days seen I purchased my daughters bed. Disgraceful.”

Helpful Report

Posted 2 days ago

“I had to return 2 pieces of luggage & found it impossible to navigate the dpd site. On going to the depot in Clonshaugh Emily came to my rescue. She was so helpful. She went beyond customer service & support. Without her I would not have been able to complete the return. Many thanks. Emily. You are a treasure.”

Helpful Report

Posted 3 days ago

“Fake proof images, Fake delivery updates, Infact the delivery time wasn't fake they were just doing a drive-by and airdropped a fake image of something infuriatingly close to your home instead, Whats the point of the gaslighting of the customers? where does that get you? what sane business has practices like this? Screw DPD”

Helpful Report

Posted 4 days ago

“Usual delivery driver drop off parcels to wrong address and don't care”

Helpful Report

Posted 5 days ago

“Once again, they did not knock and the door and left with the parcel. Tom simply took a picture of my door and didn't bother to check whether anyone was inside. They have NO customer service, so there is no one you can talk to if something goes wrong, so good luck when you have a problem with them.”

Helpful Report

Posted 6 days ago

“Extremely Poor Service DPD has been absolutely terrible. On more than one occasion, they have claimed that my parcel was delivered when nobody came to my house and nothing was delivered. On another occasion, they delivered my item to the wrong address. Trying to contact DPD makes the situation even worse. Their customer service is completely useless, and getting any actual help feels impossible. You are passed around, given generic responses, and left to sort out their mistakes yourself. A delivery company should be able to deliver a parcel to the correct address and provide proper support when something goes wrong. DPD has failed on both counts. Extremely disappointing service. I would not recommend DPD to anyone.”

Helpful Report

Posted 1 week ago

“Unprofessional service. DPD handles fragile items like monitors with zero care, tossing the box around without any caution. When I tried to resolve this, the claims department completely dodged responsibility. I highly recommend avoiding this company and choosing an alternative carrier.”

Helpful Report

Posted 1 week ago

“If I could give minus zero stars, I would have done that. DPD collected 4 of my parcels on Friday, 21st August, 2026. These parcels were even insured, and now they are telling me they collected only 2 parcels, knowing fully well that the information is not correct. I have read reviews on how your drivers have been stealing parcels and even opening people's parcels without their consent. I will never take this lightly; I will fight it to the finish.”

Helpful Report

Posted 1 week ago

“Really poor drivers. Wait in all day and then they say delivery attempted. No delivery was attempted. You can't miss this intercom it's very loud. Then want a fiver to change redelivery date. Where's my fiver for your missed day. If you have a business it won't last long using these cowboys”

Helpful Report

Posted 1 week ago

“Their customer service is terrible. 3 out of the 8 parcels I sent arrived damaged, this was a return and the receiver refused to give us a refund as the goods were no longer in a sellable condition. This put us out of pocket for over 800 pounds and despite filling the "damaged parcel" form twice a week ago, I still have not heard back from DPD.”

Helpful Report

Posted 1 week ago

“Absolutely the worst delivery service I have ever experienced. I have taken four days off work just to wait for this parcel, and I have repeatedly been told that delivery was attempted when it clearly wasn’t. Today, the driver finally came, rang my bell, and left almost immediately — not even giving me a minute to get to the door. I was at home waiting for the delivery. I called customer service to complain, and instead of actually resolving the issue, I was simply told to wait again until tomorrow. How many more days am I expected to take off work for a delivery? This has been extremely frustrating, inconvenient and completely unacceptable. DPD needs to seriously improve its delivery service and accountability.”

Helpful Report

Posted 1 week ago

“inconvenient delivery service DPD gives customers the option to select a safe place and leave clear instructions for where a parcel should be left if nobody is at home. However, in my experience, these instructions are simply ignored. I specifically provide a safe place and explain where the parcel can be left, yet the driver still arrives, does not leave the parcel and then I receive a message saying, “Sorry, we missed you.” What is the point of offering a safe-place option if the drivers do not follow it? This makes DPD extremely inconvenient, especially for people who cannot stay at home all day waiting for a delivery. Other delivery companies manage this much better. DPD really needs to improve the way delivery instructions are communicated to and followed by its drivers.”

Helpful Report

Posted 1 week ago

“Ordered an item for next day delivery and paid £9.99 for the privilege. The driver tried to deliver to the wrong address and posted a picture of the wrong house. I needed the product as a present on the day requested. I contacted dpd Washington Tyne and Wear and they said they would get it delivered the same day. This didn’t happen and the system said I should ask the supplier of the goods for a refund it was not the suppliers fault dpd should refund plus compensation. Will not be using again and will be taking further.”

Helpful Report

Posted 1 week ago

DPD is rated 1.1 based on 5,861 reviews