DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,701 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,701 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute rubbish. Left a disabled , elderly women too try and get a cooker hob up four flights of stairs. Only caught him as I saw the van out of the window come into the car park. If not it be would of left it in the communal garden of block of flats. Argued with me, said he does not come into property, but the block is not my property. Did not care”

Helpful Report

Posted 23 hours ago

“One of the worst couriers you can possibly imagine. Every single time something is (attempted) to be delivered goes wrong. Either they mark as no one was at home, while I wait patiently for the parcel, or they just drive around with my parcel and then never even attempt to deliver it until the next day. So many times parcel looked like it was basically thrown or maybe even kicked around. Recently they even lost the parcel comepletely.”

Helpful Report

Posted 1 day ago

“Wow shocking company and the people they employ should be ashamed of themselves one of there driver stopped outside my house did not even get out of his vehicle then marked it has delivered and sign it hisself i then chased him and find him a mile down the road and showed him he did not even get out of his van but marked it as delivered he did not release it was all on cctv but he be-tended he could not understand me and just kept saying what the name what I told him 20 plus times I have sent a complaint to dpd waiting to here back now it all on CCTV him driving off and not even getting out of his van and me confronting him so where my parcel dpd your driver nicked it tracking number is 3768930045 Parcel Number: 1550 3768 930 045 2 It all Been court on cctv so Im waiting a reply from dpd after I filed a complaint and I still not herd any back from dpd about the complaint 3days after making it”

Helpful Report

Posted 2 days ago

“DPD is usually pretty good at deliveries but today was an exception. I’m home and waited for the delivery but I received an email saying “Our driver missed you”. We have an intercom system in the building and there was no attempt whatsoever to contact me. Also judging by the photo the driver took, it doesn’t look like he even got off his vehicle. He just took a photo of the outside of the building from his vehicle.”

Helpful Report

Posted 4 days ago

“Worst experience. 3 failed attempts to a building that has a reception to the front and a delivery room at the back. I thought Evri were bad. Do better.”

Helpful Report

Posted 5 days ago

“Disgusting service the van was seen pulling up the driver got out the van took photo of my front door and got in and drove of. No attempt was made to deliver my parcel whatsoever. I then complained through the online chat service to be told the photo is confirmation the parcel was delivered and a card would have been posted telling me it was a failed delivery. The driver did not even push the gate open to put a card through the letterbox let alone deliver although it would have taken 3 steps to the front door. Absolutely disgusting service.”

Helpful Report

Posted 6 days ago

“Hi. The delivery wasn't suitable. I was supposed to have it delivered between 11:15 and 12:15. The delivery time was 6:45 p.m. There's no parcel. No information. I have to collect the parcel in person. I had to cancel various appointments. I DO NOT RECOMMEND THIS COMPANY. THE WORST COURIER COMPANY.”

Helpful Report

Posted 6 days ago

“Said would deliver on 01/05/26 and stayed in all day but got message to say driver missed us and would deliver on 05/05/26 and again stayed ln but again no show. Rang Sky who said item shown as being returned to them. What a totally useless organisation DPD is!”

Helpful Report

Posted 1 week ago

“Should be a 0 stars driver didn't knock loud enough or leave in usual safe space only option given was next day or to a post office that aint local terrible service”

Helpful Report

Posted 1 week ago

“This week, DPD claimed to have come to my home twice to deliver the same parcel. However, on both occasion my security cameras showed that nobody showed up at my house at the time they recorded on their system. I was also at the house and would have heard and seen anyone coming into the drive. They then gave me the option to collect my parcel 5 miles away in Deddington (Oxon). The DPD website showed that the collection point is open on a Saturday until 12.30pm. However it was closed. Another 30 minutes of my life wasted with DPD.”

Helpful Report

Posted 1 week ago

“This has to be the worst delivery company in the country, they pretend you aren’t in and leave your parcel with any neighbour and because I complained I am now black listed. Terrible service and am glad I will never use them again”

Helpful Report

Posted 1 week ago

“ERICK FOR CROWBOROUGH DELIVERIES IS A LEGEND!!!! He delivers to my work regularly at freedom leisure and is always happy and says hello, he even remembers my name now. But above this, I always have issues receiving my parcels to my flat but he delivered it today to my landlady in perfect condition and I am just extremely grateful to have not had any delivery issues today so thank you so much Erick!!!”

Helpful Report

Posted 2 weeks ago

“Extremely negative experience with DPD. On April 13, 4 parcels were sent from Ireland to the Netherlands with an expected delivery date of April 18–20. On April 18, an address issue was identified (caused by the system’s automatic suggestion). The sender immediately contacted support to correct the address, and continued to follow up daily. On April 22, we were informed that the request had been forwarded to the relevant team. However, follow-ups continued daily until April 25 (excluding the weekend), and again from April 28. Despite this, no action was taken and the address was never corrected. As a result, the parcels were not delivered and, according to the latest information, are now being returned to Ireland. We contacted support and DPD Ireland by phone, asking to stop the return and offering to collect the parcels ourselves in the Netherlands. These requests were completely ignored. We were also informed that the return may take 4–8 weeks. There will be no one available to receive the parcels in Ireland, as we are no longer located at the original address. The parcels contained all personal belongings, including clothes, shoes, bedding, and essential items. As a result, the recipient was left without basic necessities and had to urgently purchase everything again. Total losses exceeded €260 for delivery, not including additional expenses for replacement items. This situation shows a complete lack of responsibility and disregard for customer requests. The most important question remains unanswered: how this situation will be resolved is unclear. Who will receive the parcels in Ireland — unknown. Who will compensate the delivery cost and additional expenses — also unknown. At this point, it feels like the customer has simply been left alone with this problem. I do not recommend this delivery service.”

Helpful Report

Posted 2 weeks ago

“useless drivers especially Mandeep in newcastle area he saw me from the van wave hand and ran away without delivering the parcels”

Helpful Report

Posted 2 weeks ago

“Possible the worst major courier in the UK. They'll say they missed you and provide a photo with the frame entirely occupied by the box as proof. Then when you go to complain that you were in there's zero acknowledgement of the complaint.”

Helpful Report

Posted 2 weeks ago

“Extremely disappointing experience. I was supposed to send these parcels to Italy, but after spending nearly €200 on customs expenses, the shipment was returned back. I then had to chase them just to get my own boxes returned. Two parcels were supposed to come back together, but only one was delivered while the second went missing. I received confusing updates about relabelling and tracking numbers, then no replies to multiple urgent emails despite explaining I was flying the same day and the missing parcel contained items worth £400. Poor communication, lack of accountability, and unnecessary stress. Very unreliable service.”

Helpful Report

Posted 2 weeks ago

“Driver outright lied about an attempted delivery. I live in a secure block, all they have to do is buzz me or call me, it really doesn't take 10 seconds.. but nope, just took a picture from miles away and cancelled my delivery even though it was my medical equipment which I needed........”

Helpful Report

Posted 2 weeks ago

“Due to be delivered by Mohammed but his conduct is BAD, i received an update to say he missed my delivery and left a photo which was not my block of flats. Although other people find it fine. He made no attempt to contact me. Disgusted and stressed by his conduct. Contacted my retailer who have said they will contact DPD but i am not hopeful they will sort this with out further stress. Why employ incompetent people. Leave your job MO. You are no good and joking Kacky sickly rubbish. DPD please improve”

Helpful Report

Posted 2 weeks ago

“Absolute shambles, avoid DPD at all costs! I was due to have an important delivery today to a business address. I received a message to tell me David (Iwan) would deliver my parcel from the Rhymney (Cardiff) depot between 10.16-11.16. Whilst sitting in the office looking out the window, I witnessed David turn up in his van, drive around the car park, David then took a photo of the office from his driver's window before he drove off. I then received a message to say ‘sorry we missed you. Your driver David won’t be back today, but we’ll be back on Monday with your parcel’. The message also contained a photo of the office, which David had kindly taken from his driver's seat. Having phoned the depot immediately, I was assured that they had spoken to David and had reviewed his tracking and that he would return to deliver the parcel shortly. They also noted that David would call my mobile when he had arrived. I waited in the office all day, missing lunch, and returning home late, but no sight of my promised parcel, David, or the phone call. This is not the first time this has happened; however, I previously gave DPD the benefit of the doubt. Having actually witnessed the poor delivery ethics of the delivery driver today, I will never use DPD again or order any items that are potentially being delivered by them. Please be aware that if you are ordering items and need them for a specific date, do not use DPD.”

Helpful Report

Posted 2 weeks ago

“My parcel was delivered to the wrong address proof of delivery was provided via photo and someone signing for it but DPD didn’t want to pursue the matter basically told me to go away £100 out of pocket customer Servise is a total waste of space, wouldn’t trust this company ever again please avoid 😡”

Helpful Report

Posted 2 weeks ago

DPD is rated 1.1 based on 5,701 reviews