Name: DPD
Rating: 1.14

“Faked a delivery. Very dishonest company. CRB checks wouldn’t go a miss with this lot. Use Royal Mail”

Posted 3 hours ago

“Anytime I hear DPD mentioned it’s in a negative light. I’ve had an ongoing problem with the same delivery guy, it says he tried unsuccessfully to deliver when in reality no attempt has even been made. A few months ago I complained to DPD, I don’t want to affect someone’s job but the fact is he wasn’t DOING his job and it was causing my household a lot of problems. Things got better for a few months, he’d leave the package outside my door, sometimes knocking before running off, sometimes not bothering. Two packages stolen but still an improvement. Now it’s back to the way it was before. Yesterday he took a distant photo of the side of my building, looks like he just stepped outside his car to take it. Didn’t bother going to either of the doors, just said he’d “missed” me. Today I watched the tracking like a hawk, refreshing every thirty seconds or so. When he was 5 stops/15 minutes away, it suddenly said he couldn’t deliver. He was several roads away. The evidence photo he posted was the exact same photo from yesterday. That screams dishonest, no?? When I phoned up, the woman I spoke to insisted he’d come to my building… because of the photo, which I repeatedly explained had been reused. It’s not as if this driver can’t find the entrance to my building (it has 4 sides and 2 doors, not exactly difficult anyway) since he’s made successful deliveries here before. He frankly just cannot be bothered. I was relying on getting that package today, which is why I paid for next day delivery 2 days ago. Last time I had a significant problem, the store Id bought from tried everything to get my package to me, sending DPD photos from google street view and detailed instructions, following it up several times etc. I received a dead plant a week overdue. It’s just ridiculous, if I could use any other delivery service if I could. Or at least look into why this particular driver can’t seem to be bothered doing his job. Not good enough, not even close.”

Helpful Report

Posted 5 hours ago

“DPD Dundee is a joke I have just had to go to warehouse to get parcel 8 days after it was supposed to be delivered.Aftet speaking to someone in customer services twice who insured me it would be delivered next day but still recieving emails to go to lockers on 4 occasions.I eventually got a email saying it was getting sent back to seller I then went to warehouse were it was sitting.I have another package which is delayed so let's see when I will get that.In future I will not use DPD non deliveries no email contact no phone contact and lies.”

Helpful Report

Posted 10 hours ago

“The service is very poor… I never encountered smooth deliveries, for a variety of reasons from no one was there, missed or wrong delivery pin/code. All reasons, however were fabricated. For two occasions, we waited literally outside the building and the driver just went past the building, no attempts made. Then here comes the customer representatives offering you with re-scheduling which then will lead to another disappointment- failed assurance and no deliveries. How could a company so disrespectful of the time of others? DPD stands for (D)ENIED (P)ARCEL (D)ELIVERY. Recipients waiting for nothing, wasting money and time, in short personal resources. What more disappointing is that the driver who failed me repeatedly is the same one. Hence, nothings is being done. (D)elayed (P)erformance (D)evelopment Told them this will be my last parcel with them as I can no longer afford spending my resources for nothing.”

Helpful Report

Posted 2 days ago

“Driver simply could not be bothered to delviery to my shop. Took a picture 200m away. He has delivered to me before but simply didn't want to do his job. Needs to be sacked !! Spoke to customer service who re-arranged the delvery for the next day 8-12pm. Parcel is still at the depot at 11.56. Looks like it not just the drivers at DPD that cant be bothered!! Absolutely shocking service. WIll be posting about DPD on all social media channels.. AVOID THESE JOKERS!!”

Helpful Report

Posted 2 days ago

“Went to the wrong property three days in a row, left parcel on third day on its side when box had big red arrows and this way up in big letters still to the wrong address. Each day they took photos of neighbours gate which has completely different name on it.On the second day I did what three words as suggested on DPD site, made no difference. Second parcel, they took photo of same neighbours gate. I contacted DPD, explained situation and told them what vehicles were outside but they actually delivered parcel to the same neighbours again. I had similar problems with DPD previously. Shocking company. All other couriers find out place no problem.”

Helpful Report

Posted 3 days ago

“After having the package for over a month, it was delivered destroyed, visibly outside and inside. Two months have passed, and their customer service has done nothing but obstruct and misdirect me at every opportunity. The additional insurance I purchased has been completely ignored, I have recieved no compensation, and their "support" has tried to blame me at every possible moment. Do not give them your package, as you will never see it on one piece again, and they will charge you for the privilege and then blame you.”

Helpful Report

Posted 4 days ago

“Awaiting a parcel to be delivered to Co-op (my delivery option) and just had notification that SONYA had missed me and sent me a photo of someone's house! which certainly was not the Co-op or my house and the Co-op was open. WTF. Disgusting Service and you don't even deserve 1 star.”

Helpful Report

Posted 4 days ago

“They have been advising that they will make a delivery for the last 4 days absolutely no contact re time slots or explanation as to why just the next day same AI generated garbage re delivery which does not arrive yet again. This is my third experience of DPD a company I would never use as each time they have lost or miss laid the parcel . A 20 min wait on the phone to hear the same nonsense. I would give a minus rating if it were possible”

Helpful Report

Posted 5 days ago

“Fernando made no attempt two days in a row. he rang me on the second delivery, said he was 1 minute away. went downstairs to meet him, he actually drove past twice. I then had an email to say he attempted to deliver. When you try and ring DPD, you get a Continuos message, no help at all”

Helpful Report

Posted 6 days ago

“Absolutely awful company. Never attempted to deliver my parcel to the recipient (Correctly packaged and clearly written London address) posted via the post Office (DPD service) . When I contacted DPD I was advised the parcel had gone to 'lost property' and they were unable to trace it. The children never got their Christmas presents and i lost £55 worth of items. They refused compensation as not reported within 14 days (even though I has proof of postage), no consideration given as this happened over the festive holidays. Totally despicable company.”

Helpful Report

Posted 6 days ago

“Dreadful service. Nightmare. Sent a pair of boots back to a store in Dublin over a month ago. Never arrived. Today my local DPD delivery driver tells me - while delivering something else - that he's got a parcel with my name/ address in his van, but not allowed to give it to me, as it has to be retuned to sender - the store in Dublin, who now won't accept such a late return, and, anyway, they're not the sender. I am, and live in Scotland. Customer service says I've got to use live chat, but live chat won't accept the delivery number even although I've been told by the the delivery driver it's the right one: 1597 6912 8331 36L. Gone round and round in circles. Boots very expensive. Why do I have to resort to this to try and get my own parcel - currently in a local van/ depot- given back to me?”

Helpful Report

Posted 1 week ago

“DPD = Dumb, Pointless, Disastrous I have been waiting three weeks for one simple delivery. One mobile SIM card. You were meant to deliver on Friday. You did not come. You came on Monday. You did not deliver. You came on Tuesday. Still no delivery. Instead, you keep lying with the same message: “We tried to deliver your parcel.” No, you did not. It is a SIM card. Not a fridge. Not a sofa. Put it through the letterbox like every normal company does. You already post your stupid missed-delivery slips. So you clearly know where the letterbox is. Why not use it for the actual parcel? What kind of nonsense is this? Why not call when nobody answers the door? Why waste days playing this stupid game? Why be this useless? Three weeks. Zero delivery. One small SIM card. Embarrassing.”

Helpful Report

Posted 1 week ago

“DPD = Dumb, Pointless, Disastrous I have been waiting three weeks for one simple delivery. One mobile SIM card. You were meant to deliver on Friday. You did not come. You came on Monday. You did not deliver. You came on Tuesday. Still no delivery. Instead, you keep lying with the same message: “We tried to deliver your parcel.” No, you did not. It is a SIM card. Not a fridge. Not a sofa. Put it through the letterbox like every normal company does. You already post your stupid missed-delivery slips. So you clearly know where the letterbox is. Why not use it for the actual parcel? What kind of nonsense is this? Why not call when nobody answers the door? Why waste days playing this stupid game? Why be this useless? Three weeks. Zero delivery. One small SIM card. Embarrassing.”

Helpful Report

Posted 1 week ago

“Absolutely shocking service. The driver falsely claimed I did not have the PIN to receive the parcel, despite the fact that I was at home and had the correct details. I then contacted customer services four times; three calls were disconnected by the operator, and on the fourth I was promised a callback that never happened. Appalling service, dishonest drivers, and completely unacceptable for a service that customers pay for.”

Helpful Report

Posted 1 week ago

“I was tracking delivery. When due I stood at my front window looking out for the van. He arrived, I watched him carrying a parcel next door. So I headed to my door to wait for him. He didn’t come. I opened my door and he had gone. My neighbour had come out as she had seen him throw something onto the soil in my front garden. The something was a blank delivery card. The address on the parcel was correctly addressed to me. She brought it round. Why did he deliver to the wrong address and throw a blank card into my garden. His name was Mohammed.”

Helpful Report

Posted 1 week ago

“Yet another delay with dpd. It is standard with this company. I can't remember a delivery to me without a delay.”

Helpful Report

Posted 1 week ago

“There are no words to describe the poor service of DPD.”

Helpful Report

Posted 1 week ago

“Shocking service as usual from dpd, going to have a disappointed wife on her birthday now. Paid extra for priority delivery only for them to text me 1hr before the time slot finishes to say it'll now be 4 days late. I would leave less than 1 star if I could.”

Helpful Report

Posted 1 week ago

“They deserve no stars! I have been waiting for my parcel for two days in a row. I got an email that they attempted delivery yesterday, when no one rang the intercome, so I rescheduled it for today. I was tracking the parcel to avoid missing, so when I saw they attempted again with no answer, I went out and called the driver, who ignored me and left. I am so disappointed. I do not believe they rang the intercome neither yesterday and today. I am so disappointed. Avoid this company!”

Helpful Report

Posted 1 week ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

DPD Reviews

Location: