DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,813 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,813 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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374

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package from DPD just arrived and I must feedback the terrible service I have just received I am absolutely shocked, driver knocks on the door, ok fine, I open the door and say “hello good morning” driver can clearly see I am holding a newborn baby fast asleep in my arms, no response from the good morning, dumps my package on the door, takes a picture and walks off so I’m having to use my feet to move my packaging into my doorway as I’m holding the baby when he clearly could have put it on the table by my door! Shocking!”

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Posted 3 hours ago

“Everytime when i order something from amazon and the seller uses DPD is impossible for my order to be delivered in the day should be delivered. Their drivers are not thinking that much or they just don't care, anyway they will get paid. I just hope DPD will be out of service soon. Is a shame for a delivery company to act with such unprofessional drivers. I guess they hire all asyllum seekers and they pay them with less then minimum. just avoid using their service, is very very very bad. They always find a reason to not deliver your order in time. Today all my other amazon items was delivered but guess what, the DPD ones not.”

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Posted 13 hours ago

“I had a bad experience with DPD. I have put through an order with express delivery from DPD a their delivery team as I had ordered medical essentials items and I was in pain, so this was urgent and hence I’ve paid more. On the delivery date, the driver attempted to deliver the parcel to the wrong address even though it is clearly stated in google maps. Fast things forward I called DPD and they said that Vyne requested for the parcel to be delivered on the next day, without my consent. I had a hard time contacting DPD and Vyne on the phone when I was in pain and they couldn’t sort the issue out and get delivered on the day it was supposed to. Never again. I don’t recommend if you require medical essentials.”

Helpful Report

Posted 21 hours ago

“Literally waited throughout my delivery slot by the door untill the app tod me my parcel has been delivered to my neighbors house. We live in a terrace and their door is 2 feet from ours and they are not in. There is no number to call that does anything other than say your parcel has not been received even though the say my parcel is out for delivery on their website and app. Really dreadfully service will never use and recommend that no one else does”

Helpful Report

Posted 1 day ago

“My delivery was meant to be delivered this morning so I made sure I worked from home. I received a notification that I have missed my delivery and only to open DPD’d website and to see a photo of my block’s door (definitely taken from a distance). I live on the 3rd floor so my guess is that the driver couldn’t be bothered to get out of his van and buzz my door number. I spoke to customer seevices who said they couldn’t reach the driver Kush but they have notified him to return to the address. Needless to say that no one has returned with my parcel.”

Helpful Report

Posted 1 day ago

“My parcel was delivered to the incorrect address on the 18th July . DPD did send me a picture however it was not my shed. When Michael Kors contacted DPD they told them my claim was invalid. This is an appalling service, it sounds as they think I am lying.”

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Posted 1 day ago

“Driver named Gurpreet didn’t deliver the parcel which i have paid for priority delivery and we have waited all day long. He simply took a next door closed shutter which is not even a flat entrance and we received a message saying we missed your delivery. Such a bad experience. Im working on Monday and now i have to take a day off.”

Helpful Report

Posted 2 days ago

“I was due a delivery to be delivered today, Saturday 1st Aug 2026. Delivery driver, Joshua, was supposed to be delivering it but never did. He made out as if he had but he didn’t. It was like talking to a brick wall with the chat service!”

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Posted 3 days ago

“The driver whose name was Shubham was very rude. I had a delivery which was very heavy and asked him to kindly help us to bring it in as we are old and unable to carry it. But he was very rude and not helpful at all and refused to help us carry it.”

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Posted 5 days ago

“Happy to take your money, then hide behind the small print I arranged and paid for DPD Online to collect and deliver a boxed pair of campervan windows worth £440. I also paid approximately £20 for additional parcel protection. One of the windows arrived with its outer glass completely shattered and unusable. After making me go through identity verification—even though I arranged and paid for the service—DPD requested photographs and a detailed description of the damage. They then rejected the claim because glass is supposedly prohibited within their network. The booking process never asked what the parcel contained, yet it happily allowed me to purchase additional protection. DPD then refused to refund the protection fee, despite confirming that the parcel was never eligible for cover. They refunded only the shipping label as a “gesture of goodwill” before abruptly closing the complaint and stating that they would no longer correspond about it. The £20 is not the main issue; it is the principle. If DPD knows certain items cannot be covered, it should ask what customers are sending before accepting payment for protection—not take the money and rely on terms and conditions after something goes wrong. Extremely poor service, appalling complaint handling and absolutely no accountability. I will not use DPD Online again and certainly could not recommend them.”

Helpful Report

Posted 5 days ago

“Absolutely terrible service. My entire family stayed at home all day waiting for this delivery. The driver never knocked on the door or rang the doorbell. Instead, I received a missed phone call, and by the time I called back, I was told the driver had already left. A missed phone call is not a delivery attempt. If the driver had simply knocked on the door, we would have answered immediately. Instead, the parcel was marked as "missed" without any genuine attempt to deliver. This wasted our entire day and caused unnecessary stress and frustration. I have completely lost confidence in DPD. I have requested that the parcel be returned to the seller because I do not want this driver delivering to my address again. DPD needs to ensure its drivers actually knock on customers' doors instead of taking shortcuts and falsely claiming a delivery was attempted. This level of service is completely unacceptable.”

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Posted 6 days ago

“So I paid extra for next day delivery (parcel then got delayed) which is annoying but it happens. But then they decide to text me at 7 in the morning the next day that they will be delivering at 8 in the morning. It’s hardly much notice, if your gonna deliver first thing in the morning you should make the customer aware the day or night before because believe it or not unless people have work or something most people aren’t getting out of bed at 7 in the morning for no reason”

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Posted 6 days ago

“yet again delivered to the wrong address. Photo of the delivery was just of the label on the parcel. Address and postcode correct on the label. Delivered to some other postcode no one can find. Delivery recipient was signed EA. very helpfull !!. So still trying to find a parcel that I paid extra for an overnight delivery for an important part that is costing us money until found and fitted. Not the first time they've been totally useless either”

Helpful Report

Posted 6 days ago

“Cant seem to get time for delivery correct cant follow instructions Dont deliver on time dont update till late that gonna try next day to deliver”

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Posted 1 week ago

“My parcel was recorded as delivered to me with a photo of my supposed door. I contacted DPD and made them aware I had not received a delivery and that the photo was not of my home. Within 5 minutes the delivery chap Alesandra was calling me and explaining where my parcel was. True to his word it was where he had put it but he had misread my house number and left it by the empty house next door, I was able to retrieve it and I was happy. Shortly after Alesandra arrived at my door with a personal apology for the distress this situation had caused me. All is forgiven . Thank you for restoring my faith in human nature. A very happy customer.”

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Posted 1 week ago

“Multiple times on different deliveries they’ve never showed up or pretended that they’ve been at the front door with a photo of another house. Absolutely useless lying drivers. At least be transparent so i dont have to take time off work waiting for your lying fake deliveries. Just tell the truth if you’re not going to be able to deliver so we don’t have to waste the day waiting.”

Helpful Report

Posted 1 week ago

“Firstly couldn't find our address. Even though you have delivered before. Then when you did deliver you left it with a neighbour we don't even know... My wife stayed in all day to receive this parcel and you didn't even come up our driveway Absolutely diabolical service..”

Helpful Report

Posted 1 week ago

“Dpd bad new practice asking for a pin on delivery wrong i spend around 10k a years on deliverys 1- registerd address 2- registered person on the electrol rolls 3- they send txt on the morning could be 6am 7am people are in bed or working phones not on or no service family at homes to take delivery how they supposed to knows the pin impossible 4- old people can not use 5- wrong on so many levels not letting it go simple”

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Posted 1 week ago

“DPD , couldn't deliver my parcel today ,even though I was in the house waiting. Amazon managed to deliver two parcels to the same address. Zero stars to DPD and five to Amazon.”

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Posted 1 week ago

“Driver Shaun went above & beyond Superb customer care I opened my door to a happy cheerful smile a really nice guy 😊 Usually from other carriers my experience is poor they usually stuff the parcel at you & don't even bother to look up Thanks Shaun you deserve a pay rise You are flying the flag for DPD earning them a great reputation 🌟🌟🌟🌟🌟 needs rewarding 😊”

Helpful Report

Posted 1 week ago

DPD is rated 1.1 based on 5,813 reviews