DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,420 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,420 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very similar to many on here. Having a replacement phone “delivered”. Spent all yesterday afternoon with three on the arrangements. All verified, delivery arranged to my home between 3.17 and 4.17, that specific. Stood at my window all that time, a dpd van went past. Then at 4.14 I get an email claiming that I’d requested it to be collected from the post office, with all the hassle of presenting ID and all that. Dpd have assured me that it will now be delivered tomorrow morning, I live in hope.”

Helpful Report

Posted 15 hours ago

“Worst delivery company ever. I ordered a bed from ikea and instead of delivering it on the 3rd floor, the driver left it on the ground floor. And they even mentioned that it was delivered to me! I called DPD to raise a complaint and they said that the driver only delivers to the ground floor if there is no lift. What a joke! Terrible service.”

Helpful Report

Posted 1 day ago

“Takes with delivering a fridge item. Claim that they attempted twice and now the item has been returned to the sender. Same story as most of the bad reviews here: I was in both times and there was no knock on the door. The second time I was on the look out for them and I don’t think they even came to the house. The sender will not redeliver the item nor replace it so I am down £283.”

Helpful Report

Posted 3 days ago

“Didn’t deliver my parcel 3 times on 3 separate occasions. Then one of the drivers decided to steal it. The call centre employee are barefaced liars. Honestly non of them know what they are doing. Lucky I’’ve finally won the consumer claim and a lovely fine will be on the way to our dear DPD ✌🏽 should of just delivered it you dozy dimwits 😂 thanks for the cash though 💁🏽‍♀️ and tell the driver I’ll be suing him next so better start searching for a loan”

Helpful Report

Posted 3 days ago

“I paid for nextday delivery( 6 October 2025 ) still I don't received my parcel. ( 13 October 2025 today ) My parcel cost me £3000 every single day I keep call dpd never helping. They keep refuse the answer phone. Finally one of the staff told me they lost my parcel. How they can lost big parcel dpd lier dpd stolen parcel. One of the fraud company in the UK. Don't trust this company everyday. This is parcel number 1597 6781 063 823”

Helpful Report

Posted 3 days ago

“If you’re a woman AVOID this service at any cost. They’re the worst at the moment.”

Helpful Report

Posted 3 days ago

“I used DPD’s collection service to return a squat rack I’d bought from Mira Fit. Three parcels were collected from my home at the same time. Two were delivered successfully — but one has been “at the warehouse” for weeks with no updates. After the tracking repeatedly showed vague or outdated delivery estimates, I called DPD customer service and was told I needed to complete an online form. I submitted the form, heard nothing, and two weeks later called again — only to be told to submit another form. I did that too, and once again received no acknowledgement or response. At no point have I had any communication to confirm my complaint was received or that anyone is investigating it. I’m now £300 out of pocket, with no answers and no support from DPD. It’s extremely disappointing that a company of this size can lose a parcel and then completely fail to communicate or take responsibility. I would strongly advise others to be very cautious when using DPD’s collection service — especially if you’re returning valuable items.”

Helpful Report

Posted 4 days ago

“Your company was informed Not to deliver our Underfloor Electric Heating system and deliver On the 26/09/25 as there was someone at the property on this date & delivery came on the 2/09/25! in your wisdom even though it was raining heavily you left the items out of the porch area that was not able to accommodate it. This delivery happened at approximately 13:00 hrs on the 26/09/25 So when I arrived home at approximately 16:45 hrs I found the products absolutely soaking wet, to the point it was difficult to bring into house with the boxes completely collapsing to get them out of the weather. Absolutely shocking in my opinion. When your collection driver arrived he refused to take the boxes as they weren't in good shape, which was down to your company after failing to follow simple instructions on delivery date. I explained this to the collection person and his answer was well it wasn't me who delivered them. To which I told him it may not of been you who did the delivery to which he stated he was a contractor and that it was not his problem which I found under the circumstances absolutely ridiculous as he was made aware of this. His answer was it's not, not my problem and left the area your delivery/collection service is an absolute joke if I'm honest! The worst service I've had and will not be using you again as you couldn't organise a drinking session in a public house. I would enclose pictures of this but your system won't upload them.”

Helpful Report

Posted 4 days ago

“Driver never even bothered coming to my address , left parcel at depot then returned it back to supplier, second time they give you a pin don’t know what for they are the worst delivery company I have ever used . And someone needs to regulate this company as they are having customers off and suppliers . Then you try to contact someone on the DPD site and you end up have a discussion with a robot . Awful Company”

Helpful Report

Posted 4 days ago

“I was waiting for today for my parcel delivery and they not entering my street they just take pictures from outside side street and runaway and they doing this every time very bad and it’s not ideal for next future.disgusting delivery service I ever seen and heard”

Helpful Report

Posted 4 days ago

“Awful, they were supposed to deliver yesterday but instead just sent me a message saying sorry we missed you even though I was at home. They managed to deliver today but the parcel was dumped by the entrance to the building and was wide open and part was missing. Driver said that it was received by HW- I have no idea who that is. Driver even took a photo of his own foot on the parcel so it wouldn't look wide open. Absolutely awful service every time from dpd. I don't understand how can they get away with this”

Helpful Report

Posted 4 days ago

“Today I've had four parcels delivered, only one is mine. The remaining three belong to three different people with three different addresses . I was in, no one rang the bell or knocked on the door. A photograph was taken and evidently I signed for them (I'm not sure how)! When I rang DPD they were totally disinterested. Why would parcels just be dumped.”

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Posted 5 days ago

Helpful Report

Posted 5 days ago

“Rubbish Rubbish Rubbish”

Helpful Report

Posted 5 days ago

“My parcel should’ve arrived Monday 6th October, I paid a next day delivery charge. It’s saying failed delivery attempts and a picture of where I live, I was home on all attempts. It’s been 6 days now and the last 3 have said my parcel is at the Dunstable depot !!!!”

Helpful Report

Posted 6 days ago

“Terrible experience with DPD. My parcel was supposed to be delivered to my home, but the driver (Phil) didn’t even try to contact me. He didn’t call, didn’t knock, just marked the delivery as failed and uploaded a random photo of the house from the wrong side. Our address is clearly visible in big letters, even attached to the window, yet he didn’t bother to check. I then redirected the parcel to a Pickup Point, but again it wasn’t delivered on the promised day. No calls, no updates, nothing. I ended up waiting three more days after the original delivery date they promised, constantly changing my plans for nothing. Unprofessional and unreliable service. I cannot trust DPD anymore.”

Helpful Report

Posted 6 days ago

“Ordered an item from Ninja for next day delivery on Friday. Friday waited all day and told afternoon item would be delivered and I was number 98 and driver Sam was still doing 42 within 2 mins to my delivery time.Concerned I called DpD who told me I would definitely receive item- based on past experience I was not hopeful. 2 hours later told they had missed me with a photo of a random front door of some address. They never approached my ring door bell nor come near my house as I sat waiting. Cancelled item with seller as they would try again on Monday- useless.”

Helpful Report

Posted 6 days ago

“Sorry we missed you... yeah you were two streets down taking a picture of my house.... and what does customer service do.. nothing they are a paint to get a hold of and get through to only to be useless. You clearly have issues with how many drivers just pretend to drop off and rush back to warehouse SORT IT OUT. Other courier services are much cheaper, better service and actually fix issues when customers complain.”

Helpful Report

Posted 6 days ago

“A voir, incompetent, third world company which couldn't care less about its customers.”

Helpful Report

Posted 1 week ago

“2 times waited in on two separate days both occasions said sorry we missed you , never been near my house we have cctv like most people”

Helpful Report

Posted 1 week ago

DPD is rated 1.1 based on 5,420 reviews