DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,337 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,337 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It sounds like my story is typical. I am at home expecting a dpd parcel. The driver doesn’t turn up and says nobody was in so they delivered the parcels to the local store. An other time, they said they delivered to a neighbour but I received a message from a local shop saying they have my parcel. Very frustrating!”

Helpful Report

Posted 1 month ago

“Incompetent driver I ordered a phone from sky which should have been delivered today, the incompetent driver went to the wrong address and took a picture and informed me a calling card was left, I know the address to went out of my way to speak to the inhabitants, they informed me no calling card left and they even pointed my cottage out, he couldn't even be bothered to drive down and deliver it to the correct address, terrible service. Let's see if it arrives tomorrow”

Helpful Report

Posted 1 month ago

“Dropped a parcel at the DPD drop point. Though the app acknowledged the drop that’s as far as it’s got. The parcel never arrived at its destination. Phone calls, emails, you name it, I did it. “It’s been collected”, “it’s not been collected”, “it had an unreadable scan code” even though the scan code worked perfectly fine to drop the parcel. Investigation raised and still no response. Complete stonewalling from DPD. Last response “we promise to respond within two hours”. Three hours later, still no response. Absolutely raging. So disrespectful it’s untrue”

Helpful Report

Posted 1 month ago

“DPD I swear used to be super dependable, but there have been so many times I've been home and they've supposedly attempted delivery when they clearly haven't! I now dread when I buy something and they tell me DPD will be shipping it!”

Helpful Report

Posted 1 month ago

“I am writing to formally complain about the behaviour of your driver during today’s attempted delivery, as well as the repeated issues I have experienced over the past two weeks. Today, despite the delivery window provided by DPD, the driver arrived earlier than the scheduled time. I was standing outside my house waiting for him, as I have learned to expect problems, given the recent pattern of failed deliveries. The driver clearly saw me standing there — we made eye contact — yet he did not even bother to get out of the vehicle. Instead, he immediately drove off without attempting to deliver my parcel. This has been happening repeatedly over the last two weeks. Almost every day, drivers claim I was not at home, even though I was waiting outside. Sometimes they even upload a photo of some random empty space as supposed “proof” of attempted delivery. I have CCTV footage of all these incidents clearly showing that I was present and waiting, and that no genuine attempt to deliver was made. I expect a proper explanation for this unacceptable behaviour, and assurance that my parcel will be delivered properly and that this situation will not happen again. If I do not receive a satisfactory response, I will escalate this matter further and take it up with higher authorities, as I feel I have been treated unfairly and unprofessionally. Please investigate this matter urgently and get back to me as soon as possible.”

Helpful Report

Posted 1 month ago

“Very disappointed in this service. Twice I had meat delivered by the same courier and twice it was a bad experience. He just drops the parcel in the sun, doesn’t bother to ring the doorbell and leaves. He’s supposed to leave the parcel with a neighbour but couldn’t be bothered to find out if anyone is at home. I’ve contacted Malpas farm shop re this shocking service. I honestly would never use dpd voluntarily. They are disrespectful.”

Helpful Report

Posted 1 month ago

“Dreadful company! I stayed in all day TWICE and TWICE they did not deliver. No contact to advise of any problem and to aggravate the situation I had to collect my package from a store 10 miles and 35 minutes away. I submitted a complaint and sent 2 reminders but I have received nothing from DPD - they are a disgrace.”

Helpful Report

Posted 1 month ago

“Possibly the worst courier going they lie say they attempted delivery when they didn’t the customer service when you call them up are unhelpful and not willing to help paid for next day delivery and never happened”

Helpful Report

Posted 1 month ago

“My package was supposed to delivered by "Lofti" on Saturday between 18.22-19.22, tracking showed at 19.00 he was nowhere near my house, surprise surpise at 19.22 got a email sorry we missed you and a picture of a red blur as proof of attempted delivery, Saturda night helplines are closed so no help at all dreadful service no idea if I will ever get my parcel.”

Helpful Report

Posted 1 month ago

“It has been a week now that they have been holding my parcel at their Snetterton depot due to "an unexpected problem". I cannot get through to anyone over the phone, bot chat is super unhelpful. No email, no other way to contacting them. I truly believe they either lost my parcel or it has been stolen at this point. Never in my life have I had such a horrible service from any other delivery providers. AVOID.”

Helpful Report

Posted 1 month ago

“I need a zero start option because After clearly instructing the customer service yesterday that my parcel should not be delivered as I won’t be at home today, they went ahead and delivered a parcel I was supposed to sign for and later claimed I signed the parcel, where clearly I wasn’t at home. A very blurred picture was sent to me as delivered. I don’t know where the parcel is. Parcel was delivered by JOSH”

Helpful Report

Posted 1 month ago

“Absolutely the rudest driver I've ever dealt with. Aggressively asked for my pin. As I was searching in email, a whole 20 seconds, he storms off complaining the he won't get paid! If he had just been a tad more reasonable, he would left without my £300 item. I appreciate they have insane schedules but he was incredibly rude and unprofessional. I will be reporting to the supplier but my guess is it won't make any difference...”

Helpful Report

Posted 1 month ago

“We wachten nu al 7 dagen dat er een retourpakket wordt opgehaald. Ze hebben elke dag het zelfde smoesje. Wat een bedrijf.”

Helpful Report

Posted 1 month ago

“I've had a single parcel fail delivery on 7 separate occasions. I gave precise clear instructions for the driver to ring the buzzer for my flat and they never do, inevitably resulting in me not knowing they're outside and receiving a "we've missed you email." This company is pathetic and their drivers refuse to do their jobs properly. Please avoid using DPD as a delivery service.”

Helpful Report

Posted 1 month ago

“Absolutely ridiculous company with no way of getting through to their customer service!!! I took a day off work to receive an important delivery, just for them to claim the delivery was attempted, and I wasn't home. I have been home ALL DAY! I am beyond angry and fed up.”

Helpful Report

Posted 1 month ago

“Worst company in UK, drivers never bother to ring or knock the door.”

Helpful Report

Posted 1 month ago

“Waiting on ready meals, DPD encountered a problem, instead of meal delivery by 4pm I have been told I will get them by 10pm. Very disappointed had to rearrange diary to be home for them coming.”

Helpful Report

Posted 1 month ago

“They don't even try. If you file an official inquiry about your package, they respond with a farcical email requiring the package sender to contact them. If you call them they are "looking for your package and will contact you" but never do. Their customer service and resolution is ABYSMAL.”

Helpful Report

Posted 1 month ago

“I will no longer buy from companies that use DPD. Today, I woke up early on a weekend just to receive a parcel. The driver rang the bell and walked away without even attempting delivery. I responded immediately—opened the door from upstairs in 3 seconds, saw him doing nothing, and ran downstairs in under a minute. He was already gone. I even shouted after him, but he ignored me. I know every company can have a few careless workers, but DPD clearly takes no action to fix this. It’s clear DPD doesn't hold drivers accountable. If the parcel isn’t properly delivered today, I will refuse to accept it and cancel my order. Any company that chooses to work with DPD is endorsing this level of poor service. And I won't be buying from these companies anymore.”

Helpful Report

Posted 1 month ago

“I requested for my parcel to be delivered to my neighbour instead it was delivered the post office.”

Helpful Report

Posted 1 month ago

DPD is rated 1.1 based on 5,337 reviews