DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 4,706 Reviews

4 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 4,706 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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285

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service. They don’t reply to their emails. Undue delay in delivery. Sent parcel to the wrong address.”

Helpful Report

Posted 1 month ago

“I am extremely disappointed with the service provided by DPD UK. Today, I received a parcel that was supposed to contain 9kg of dry foods worth nearly £100. However, when I received, it had been tampered with and contained only a Hay Bag weighing around 3kg. This parcel was dropped off at the Crewe drop-off centre (Unit 1, The Gateway, Beswick Drive, CW1 5NP) by my brother last Friday. I paid nearly £13 for this service on Friday night, and it is unacceptable that I received the wrong items. The lack of accountability and professionalism from DPD is deeply disappointing. Additionally, the customer care representatives were unhelpful and unfriendly, adding to my frustration. This experience has left me feeling incredibly let down and I cannot trust DPD to handle my deliveries in the future.”

Helpful Report

Posted 1 month ago

“Every time you buy something on Amazon or any company and says DPD delivery,you know you are f**ked. Paid next day delivery and they would never deliver. They just pick their own time for delivery,no options to reschedule or add other options like deliver to neighbours. Very rare to see Amazon driver to drive back and fourth over days to deliver an item. They will make they deliver on first attempt.DPD don't care,worst delivery company ever.”

Helpful Report

Posted 1 month ago

“Gave me four different delivery times and finally said we missed you at19:02 even though it was only 4:30 Shabby company”

Helpful Report

Posted 1 month ago

“Item damaged on arrival,heard the driver throw it on the floor and saw him run off before I could answer the door snapping the plant in half and emptying the soil from it's pot.”

Helpful Report

Posted 1 month ago

“Very unhelpful/rude customer service reps, paid for next day delivery, told it will be arriving 2 and half days after being ordered on prime, making the item useless to me.”

Helpful Report

Posted 1 month ago

“Driver refused to take parcels as DPD labels weren’t printed. Return address clearly on parcels. Showed him email and QR codes. He didn’t want to know. Said he would be back when labels were printed and haven’t seen or heard since. All emails bounce back and phones don’t answer. The worst possible customer service. I begrudge giving them 1 star, there should be a no star option. I will never deal with this outfit again and will discourage any who ever asks me”

Helpful Report

Posted 1 month ago

“I was using Eurosender to send a package from Croatia to Sweden, and DPD is a partner of Eurosender. DPD lost my package of 20 kg, it was a big package. I think they stole it. It was my shoes and bags. All the other packages were delivered normally”

Helpful Report

Posted 1 month ago

“Why can't we give no Stars infact it is only worthy of minus!! Shambolic from the chat to time wasted on the phone.. Told they could not deliver..only realised after they failed to deliver the second time that they don't actually try to!! I stupidly paid extra to ensure delivery & they never came anywhere near!! Time slot 12-18.00 at 16.00 failed attempt (only they didn't!!) Then they were shut!! 2 hrs before my delivery slot had even finished! A joke, a disgrace!!! Why do companies use them?!”

Helpful Report

Posted 1 month ago

“I'm a pensioner who received a bulky delivery this morning, which blocked up the front entrance of the house. I asked the driver if he'd kindly put the large box by the garden gate, he said "I've delivered it already" and left.”

Helpful Report

Posted 1 month ago

“I have ordered 2 separate items from 2 different companies recently on line. Unfortunately both these sellers used DPD to deliver ( sorry not deliver) these goods. Their tracking system is totally flawed and states that goods waiting to be picked up and is never updated. These people are the worst courier system going and should not be used. BE WARNED. Only gave them 1 star so I could write this review.”

Helpful Report

Posted 1 month ago

“This company is terrible you pay for next day service and they do not pick up from parcel shop 2-3 days maybe more & customer service is terrible”

Helpful Report

Posted 1 month ago

“Most horrible delivery company . You don’t receive any communication from them regarding your package. I was supposed to receive my order yesterday and it did not arrive, when you check on their website they state that they failed to deliver yet they don’t even state the reason for the failure of delivery, they don’t even call. They provide appalling service and I wouldn’t recommend anyone to use this delivery company.”

Helpful Report

Posted 1 month ago

“I had to give a star otherwise I cannot write a review about your SHAMBOLIC service, Your courier blatant lies and not delivering or attempting to deliver my parcel . Then to have the cheek to say I was not in as I took the day off work to wait for the parcel. What makes me laugh he delivered my parcel nearly a hour away from where I live and I don't drive .”

Helpful Report

Posted 1 month ago

“I don't usually use DPD however I don't have a choice on this parcel. Its my new phone from EE and I ordered it Friday for next day delivery fair enough there has been a weekend in there it is now 7:26pm on Monday eavening and I haven't even been contacted in regards to where my phone is or what is going on. On the website on tracking info it says "Sorry there has been a delay it will be resolved within 24 hours" ...... it has been saying that since Saturday morning. I have had no contact what so ever no updates nothing I was lied to when I was told it would be in next day delivery I am in desperate need of a new phone and there is no sign of it. I will not be using again”

Helpful Report

Posted 1 month ago

“Collection time arranged so both my husband & I at home. During this time an Email arrived staying that when driver arrived he was advised there was nothing to collect! I called customer services and was told they had a photo of our front door that the driver had taken but when I asked for the photo to be emailed to me she said it wasn't possible. She described our door in the photo but I'm interested to see if it's today's photo or the one of our address on Google maps! I would love to know who the driver spoke to as he was advised we had nothing to collect. Customer services would not arrange another date for collection, I was told I will have to do that myself!”

Helpful Report

Posted 1 month ago

“If there was a zero rating, DPD deserve that! I have always used EVRi for my deliveries. The first time I've been forced to have my phone from Giffgaff delivered by DPD and they come at a time I'm at work and don't give an option to leave it with my neighbour or in a safe space. Now I've got to wait until tomorrow! Absolute shambles of a company. I would never ever use them!!!”

Helpful Report

Posted 1 month ago

“The worst! DPD Don't Bother! Terrible Experience with DPD Couriers in South-East London. I've had the misfortune of dealing with DPD couriers in South-East London, an absolute nightmare. On several consecutive days, I awaited the delivery of my phone during their promised one-hour window. However, each time, they failed to show up. I rearranged my schedule, cleared my calendar, and wasted precious hours/days waiting for them, only to be disappointed each time. What's worse is that they have the audacity to leave false evidence of attempted deliveries, as if I wouldn't notice the blatant lies. It's as if they think customers are gullible enough to believe their deceitful tactics. And to add insult to injury, they conveniently forget about deliveries after sundown, 'running late' DPD couriers in South-East London are a complete waste of time and money. They are unreliable, unprofessional, and utterly incompetent. If you value your time and sanity, I highly recommend avoiding them at all costs. Save yourself the frustration and choose a courier service that actually delivers on its promises”

Helpful Report

Posted 1 month ago

“Wouldn't take lift to 4th floor to collect so lied it wasn't ready. I paid too!”

Helpful Report

Posted 1 month ago

“After needing to return a lawn mower to QVC arrangements were made for pick up, the first pick up was not able to take place as it was a bank holiday, far enough, 2nd attempt I was given an hours time slot, never left the house and after waiting after the time given went onto sight to see that my parcel had been collected half an hour before, strange that's still in a huge box in my hall! not the small one shown in the back of the van on the photograph on the site, rearranged for the 3td time and before the time slot was over I received a message on the app saying the parcel was not ready for collection!!! I have NEVER had such blatant lies regarding a parcel firm. Poor QVC what will their customers think, they have done everything they can DPD are a shame of a company I wouldn't ever trust them with a parcel of mine. Avoid at all costs”

Helpful Report

Posted 1 month ago

DPD is rated 1.2 based on 4,706 reviews