DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,972 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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376

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again, they did not knock and the door and left with the parcel. Tom simply took a picture of my door and didn't bother to check whether anyone was inside. They have NO customer service, so there is no one you can talk to if something goes wrong, so good luck when you have a problem with them.”

Helpful Report

Posted 1 month ago

“Extremely Poor Service DPD has been absolutely terrible. On more than one occasion, they have claimed that my parcel was delivered when nobody came to my house and nothing was delivered. On another occasion, they delivered my item to the wrong address. Trying to contact DPD makes the situation even worse. Their customer service is completely useless, and getting any actual help feels impossible. You are passed around, given generic responses, and left to sort out their mistakes yourself. A delivery company should be able to deliver a parcel to the correct address and provide proper support when something goes wrong. DPD has failed on both counts. Extremely disappointing service. I would not recommend DPD to anyone.”

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Posted 1 month ago

“Unprofessional service. DPD handles fragile items like monitors with zero care, tossing the box around without any caution. When I tried to resolve this, the claims department completely dodged responsibility. I highly recommend avoiding this company and choosing an alternative carrier.”

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Posted 2 months ago

“If I could give minus zero stars, I would have done that. DPD collected 4 of my parcels on Friday, 21st August, 2026. These parcels were even insured, and now they are telling me they collected only 2 parcels, knowing fully well that the information is not correct. I have read reviews on how your drivers have been stealing parcels and even opening people's parcels without their consent. I will never take this lightly; I will fight it to the finish.”

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Posted 2 months ago

“Really poor drivers. Wait in all day and then they say delivery attempted. No delivery was attempted. You can't miss this intercom it's very loud. Then want a fiver to change redelivery date. Where's my fiver for your missed day. If you have a business it won't last long using these cowboys”

Helpful Report

Posted 2 months ago

“Their customer service is terrible. 3 out of the 8 parcels I sent arrived damaged, this was a return and the receiver refused to give us a refund as the goods were no longer in a sellable condition. This put us out of pocket for over 800 pounds and despite filling the "damaged parcel" form twice a week ago, I still have not heard back from DPD.”

Helpful Report

Posted 2 months ago

“Absolutely the worst delivery service I have ever experienced. I have taken four days off work just to wait for this parcel, and I have repeatedly been told that delivery was attempted when it clearly wasn’t. Today, the driver finally came, rang my bell, and left almost immediately — not even giving me a minute to get to the door. I was at home waiting for the delivery. I called customer service to complain, and instead of actually resolving the issue, I was simply told to wait again until tomorrow. How many more days am I expected to take off work for a delivery? This has been extremely frustrating, inconvenient and completely unacceptable. DPD needs to seriously improve its delivery service and accountability.”

Helpful Report

Posted 2 months ago

“Ordered an item for next day delivery and paid £9.99 for the privilege. The driver tried to deliver to the wrong address and posted a picture of the wrong house. I needed the product as a present on the day requested. I contacted dpd Washington Tyne and Wear and they said they would get it delivered the same day. This didn’t happen and the system said I should ask the supplier of the goods for a refund it was not the suppliers fault dpd should refund plus compensation. Will not be using again and will be taking further.”

Helpful Report

Posted 2 months ago

“Trustpilot reviews Thanks for your review! DPD UK logo DPD UK Your review is pending.Read more David 6 reviews GB Rated 1 out of 5 stars Should Be 0 Stars First time I've used them. To send a monitor, which was boxed in manufacturers original shipping box and packaging and marked 'Fragile.' Monitor was smashed in transit. Worse than that, trying to claim for the damage, which I paid extra on the postage cost for. One finds out that DPD is actually DPD Online, which means there is no contact for email or telephone. Trying to find where to report and claim on their website is like trying to find a needle in a haystack. All my search engine searches sent me to either a Polish or Czech or Croatian website. I finally spoke to a local depot who gave me web address with a bunch of subdirectories that are not listed anywhere (and I searched their website site map). They are certainly not making this easy. I then filled in an online form and added some photos and then nothing. No reference number. No confirmation email. And I've heard nothing since. The next day I wasted some more hours trying to get help through their 'Chat' support. This was 2-hours plus of infuriating AI having no comprehension of anything. I pesisted as I cannot afford not to be paid for this broken monitor, and finally I was told I was now dealing with someone called 'Vaishnavi.' This person asked for my parcel number, name, and email address, which I supplied... and then nothing... I was cut off. This company is absolutely abominable to the point criminality. How can they be so contemptuous towards customers and behave as though they have nothing to answer for. Beyond upsetting and shocking. Please never use them!”

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Posted 2 months ago

“Avoid DPD Barking if you have a choice. The service from the Barking depot is a joke, and driver Ashif completely fabricated two "missed delivery" attempts in a row. On Thursday 20th August, three of us were upstairs. My Ring camera caught Ashif knocking softly just once, completely ignoring the clearly visible doorbell, and walking away after a minute to log a fake "missed you" status. On Friday 21st August, I sat directly by the front door for the entire delivery window. Nobody ever showed up, no card was left, yet the tracking claimed I was missed at 16:02. To make it worse, at 17:00 the tracking was updated to claim I "requested" a delay until Monday 24th August. I never made any such request.The Barking depot is letting drivers falsify delivery attempts and fake customer communication just to cover up their delays. Absolutely terrible service.”

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Posted 2 months ago

“Driver lied about attempting delivery, customer service impossible to contact. I waited in for my delivery window, driver came to the shops outside my flat, took a picture of the shops and left. What is even the point of that? If I could give 0 stars I would”

Helpful Report

Posted 2 months ago

“I placed an order to a product and paid extra to have a faster delivery time with DPD of 1 - 2 days. The package was picked up by them and I was given a delivery day on day 2. Then I received a message telling me they had a problem that they had resolved, so the delivery had been rescheduled to Day 3. I then received a message on the morning of Day 3 giving me a delivery window of 9.30 - 10.30am. At 9.47am I received a further message stating that the delivery had been attempted and had failed, so would be re-scheduled to Day 4. Lies! No delivery was attempted. I contacted DPD, but there is no-one to talk to - just useless AI on the phone and in chat. I contacted the company that sent the package and they could see that there were no delivery co-ordinates or photograph registered, proving that DPD were lying about the failed delivery. I will avoid DPD where possible in future.”

Helpful Report

Posted 2 months ago

“had a delivery planned two weeks ago , after 5 separate drivers taking pictures of the next block over saying they 'just missed me' , one of them getting my parcel stuck in a locker, customer service people (who were actually all very nice, but unhelpful) telling me different things- 'it will be rescheduled for tomorrow' 'your parcel is actually stuck in that locker forever now' , i am at my wits end . i called them a dozen times to find out what was happening , i downloaded their bleeding app so they could find my flat better, i input my what3words so the delivery would be almost impossible to fail. still no parcel. horridly managed - avoid at all costs.”

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Posted 2 months ago

“Had parcel delivered today fantastic packing with fragile all over it smashed in bits no care what so every ,very disaponted for me and sender”

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Posted 2 months ago

“It's not just that they don't deliver, it's that they constantly promise to deliver 'the next day' and never turn up. Then they claim they missed you when you were waiting for the entire time. Customer service is terrible, they just repeat the same empty promises. Then they ask you to download an app which is also completely useless. They are incompetent and dishonest and waste so many hours of your life on deliveries that never arrive.”

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Posted 2 months ago

“Your driver was in too much of a rush and did not provide enough time for me to get to him. I live in an apartment block and 1 second is not enough for me to get to the intercom and then rush downstairs furthermore it says in the email that he would leave the parcel. All other parcels get left inside the doors. I called customer service straight after and Hashika was very blunt and clearly had no concern for even trying to assist. Your computer is very inefficient and inflexible. You could learn something from other companies and at least modernise your process by used the phone number. But I can see why your ratings are so low and I'm guessing my feedback will have no input to improving your services.”

Helpful Report

Posted 2 months ago

“Paid extra for next day delivery with DPD, left instructions and explicitly took responsibility for leaving the parcel in a safe space as I knew I wouldnt be in, delivery was then not completed.”

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Posted 2 months ago

“I ordered a unit from Ikea, DPD delivered packages in tatters, items missing and item damaged. I reordered form Ikea, again delivered damaged. I reordered from Ikea, delivery did not arrive on date of delivery and then stated they tried to deliver the next day but nobody home. This is just complete lie, why do they lie to their customers? Firstly, I was at home all day and a family member was at home all day yesterday and no delivery was even attempted, I have cctv... NOTHING. Secondly, the other deliveries were delivered, albeit in bad state and left on my porch, picked up on my cctv by the way. Thirdly, they are meant to email or message me when delivery is out for delivery, I have nothing from them for two days. Its a disgusting service.”

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Posted 2 months ago

“Disgusting company that dutty man wouldn't even give me my phone and then lie the following day and said they tried to attempt to deliver i hate people who lie its not the customer's fault they are over worked so not a problem and simply just don't care.I want my package , and I wasn't able to get it.. now after 2 days waiting ive got another 3 days for my phone because delivery man and his driver boyfriend are upset with me 🤣🤣🤣🤣”

Helpful Report

Posted 2 months ago

“Extremely Disappointing DPD Delivery Experience (delivery person FREDDY in THETFORD IP243PG) I am extremely disappointed with my experience with DPD, particularly with the delivery driver, Freddy. Yesterday, I was expecting a very important parcel containing medicine that needed to be stored in a fridge. The parcel was not delivered, and the tracking information stated that the driver was unable to locate the address and needed directions. This is especially frustrating because my address is not difficult to find. I have screenshots showing the driver's location and my location shortly before the expected delivery time, and I was at home waiting for the parcel. I contacted DPD customer service, who opened a query and confirmed that the driver had marked the parcel as "unable to locate" and that the depot had contacted the driver to return and attempt delivery again. I was told to wait until the evening because drivers can deliver until around 8pm, and that the driver would do their best to redeliver the parcel, although this could not be guaranteed. I also had to contact the pharmacy to explain the situation because the parcel contained medication that required refrigeration. Today, the same driver, Freddy, delivered the parcel. Naturally, I asked him what had happened yesterday. He told me that he had been at my address, knocked on the door, and nobody answered. This is completely untrue. I was home, my husband was home, and we have a dog that goes crazy whenever someone knocks on the door or approaches the house. Nobody came to our door yesterday. Furthermore, the tracking information clearly stated that the driver was unable to locate the address, not that nobody answered the door. When I questioned Freddy about what had happened, rather than apologising or explaining the situation professionally, he was rude and dismissive. He told me, in a very impolite manner, "Maybe next time open the door." That is not how you speak to customers, especially when the customer has spent an entire day waiting for an important medical parcel and has already been given a completely different explanation by DPD customer service. If Freddy genuinely had been at my address and nobody answered, then why did the tracking information state that he couldn't locate the address? And if a delivery attempt had actually been made, why was there no proper redelivery yesterday despite DPD telling me that the depot had instructed the driver to return and redeliver? I wasted an entire day yesterday and half of today dealing with this situation, waiting for a parcel containing medication that needed to be refrigerated, only to be spoken to rudely and essentially blamed by the driver. Mistakes can happen with deliveries, but lying about what happened and speaking disrespectfully to a customer is completely unacceptable. I expect DPD to investigate this incident, including the contradictory delivery information and Freddy's behaviour towards me. Customers deserve accurate information, professionalism and basic respect. Very disappointing service. DPD, this is not acceptable and certainly not how customers should be treated.”

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Posted 2 months ago

DPD is rated 1.1 based on 5,972 reviews