DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,254 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,254 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service doesn't work following website update. Genuinely a scam at this point”

Helpful Report

Posted 3 months ago

“Every month I get a delivery from Huel. EVERY month since October DPD have failed to deliver. They’re ALWAYS sorry they missed me but they never take photos to prove they’ve been at my front door. Mostly because they NEVER are! After months of complaining and emails I was assured that my next delivery WOULD be delivered. I was told that offending drivers had been sacked and that all deliveries in the future would be fine. I was even given a voucher as an apology. Yesterday was my first delivery after all the complaints….and…..I waited in all day. The driver even drove past my flat! 6:50 last night there’s a notification in the app that, you guessed it, they were sorry they missed me! I’d like to say I was surprised but I wasn’t. I’ve just spoken to Anthony at their escalations dept and I’ve basically demanded that someone from the depot call me. Explain to me what’s going on and PROMISE me it won’t happen again. He told me that never happens and I told him that not having a delivery for nearly six months shouldn’t happen so I think people SHOULD take responsibility for this and ring the customer! DPD you have my number. PLEASE get someone to take ownership. The depot manager. The area manager. Someone who can and will own this problem and give me an assurance that it won’t happen again. SURELY you’re managing your delivery drivers effectively and 50% of their job title is the word “delivery”. It would be nice if they would do that at my address, EVERY time. No more excuses. No more sorry you missed me. ADDITIONAL I emailed DPD at their complaint escalations email and got a reply. It was from Martin and he hoped I was having a good day and fully understood my frustrations. They always do. He told me as soon as they received feedback from the depot they’d get back to me. He told me that the depot weren’t “customer facing” so any reply would come via the complaints team. I suggested that these were not normal circumstances seeing that I’d not received a delivery from DPD on the correct day and at the correct address in nearly six months. ALL I want from DPD is an answer to two questions If you’ve spoken to the drivers concerned, WHY is it still happening?? Can you assure me it won’t happen again?? I doubt I’ll get an answer. I never do. I doubt I’ll get a delivery. I never do.”

Helpful Report

Posted 3 months ago

“1 attempted delivery, we did not get to the door on time. So it was taken to a 'local' pick up point 30 minutes drive away - not very local ! I phoned to explain I could not pick up as it is not local and I was going to be in hospital that week and the answer was get someone else to pick up or its going back to sender Rather than try to redeliver it is going back to sender , hopefully they will pick another means of postage - DO NOT USE”

Helpful Report

Posted 3 months ago

“Drove right up to my front gate and instead of calling or ringing the buzzer, took a photo and drove off saying "sorry we missed you"”

Helpful Report

Posted 3 months ago

“Awful delivery service. To date parcel has not arrived and has been lost! Rearranged delivery on the app for the next day as it was a large parcel and would have been out of the house so not safe place. Parcel didn't arrive the next day, the day after or at all. The online tracker didn't update until I complained then suddenly lots of requested date changes appeared in the service which was incorrect. Parcel is now missing and cannot be located. Absolutely appalling service. Bad/unheloful customer service, no solutions offered, drivers obviously don't get trained, system is antiquated and will be actively avoiding service from now on. We still don't have the parcel I ordered and have to go through purchase company and bank to retrieve funds”

Helpful Report

Posted 3 months ago

“My son had a parcel delivered at my property. We have access to the back garden on both sides of the property via tall bolted (from the otherside)garden gates. In addition to this, both gates have very clear signs on them stating NOT to enter. This obviously didn't apply to the driver as he lent over the neighbours boundary to unlock the bolted gate from the back to allow himself into my garden. To say I'm not impressed is an understatement 😡!!!”

Helpful Report

Posted 3 months ago

“12:40 today 26th Feb 2025 (Grid Ref ST 74679 99307) at Sandpits on the Dursley Road near GL11 6PF. A large DPD van heading towards me swerved onto my side of the road forcing me over the nearside curb to avoid a head on collision. I didn't have time to see what he was doing since I was busy avoiding his van.”

Helpful Report

Posted 3 months ago

“Specified a safe place, someone was in anyway and they still are going to deliver to a locker 5 miles away. They said they couldn't leave it in a safe place do to the type of delivery. Don't offer that option on that type then.”

Helpful Report

Posted 3 months ago

“Absolutely horrible. Worst delivery company. They have terrible customer service and lied about when the package arrived after paying 10 pounds. Never using again.”

Helpful Report

Posted 3 months ago

“What a horrible company.”

Helpful Report

Posted 3 months ago

“I recently had a very frustrating experience with this delivery service. The driver left a "missed-note" and sent my parcel back without even attempting to contact me. This was incredibly inconvenient, especially since I was available to receive the package. When I reached out to Customer Services for assistance, I was met with complete indifference. The representative was unhelpful and uninterested in resolving the issue. Instead of offering a solution, she repeatedly told me to "contact the sender," which was not only unproductive but also dismissive of my concerns. It was clear that she had no passion for her job or any desire to provide genuine customer support. Her lack of empathy and unwillingness to help was disappointing. I believe she needs to find a role that aligns with her interests and strengths, as customer service is clearly not the right fit for her. It’s past the point of pretending to care—customers deserve better than this level of service. Overall, this experience left me feeling undervalued as a customer. I hope the company takes steps to improve their customer service and ensure that their staff are better equipped to handle customer concerns in the future.”

Helpful Report

Posted 3 months ago

“Driver went to wrong address, several messages for 3 days saying they would deliver and tracking says it is stuck at Snetterton. Had to cancel engineer as the parcel never arrived. Waited in each day. The so called message system completely useless they say sorry and in no way do they address the actual problem. The sign of a good company is when they correct a mistake they have made, not just go "oh well it's not my responsibility contact the sender" If I were a company sending parcels I would not trust DPD”

Helpful Report

Posted 3 months ago

“Once again DPD excelled themselves on providing terrible customer service. Lazy lying delivery drivers who cant be bothered to get in a lift & inane chat bots that provide stock answers that dont address the issue. I wouldn't trust DPD with a takeaway menu”

Helpful Report

Posted 3 months ago

“The assigned delivery driver did not deliver the package to my address and instead left it at an unassigned location without seeking my confirmation. This has caused significant inconvenience to me. I have called to the customer service centre and request to change the delivery location. The staff told me he cannot do this even the parcel does not arrive at the collection point. This is so ridiculous! A delivery should be completed only when the package is handed over to the recipient or placed in a designated and agreed-upon location. Unfortunately, this was not the case. I request an immediate investigation into this matter and a clear explanation of why the driver failed to follow proper delivery procedures. Additionally, I would appreciate steps being taken to prevent such incidents in the future. Please let me know how this issue will be addressed at your earliest convenience. I look forward to your prompt response.”

Helpful Report

Posted 3 months ago

“I’m sitting at home, checking DPD tracking that has no map or driver just the time you should receive your parcel.Then the message: “Your parcel … as no one was in today. “ No one called No customer support No way of tracking the order.”

Helpful Report

Posted 3 months ago

“The worst delivery service ever. Don’t care if customers suffer or not. They are stereotyped. Non-flexible and claims to attempt deliver when they have not.”

Helpful Report

Posted 3 months ago

“They delivered my HelloFresh parcel not only to the wrong apartment building 8 buildings away from mine, but they left it OUTSIDE the wrong apartment building on the street (with a photo to prove it!) Unsurprisingly in London, someone stole it - likely within a few minutes. HelloFresh also don’t do redeliverys so I’m literally going hungry this week. DPD taking ZERO responsibility for THEIR problem. Wild wild awful service.”

Helpful Report

Posted 3 months ago

“They sent my valentines flowers to someone else's house.... when they needed to be delivered to a flat. Literally says Flat 1 and they go to a house that doesn't match the number or road.... like wtf....”

Helpful Report

Posted 4 months ago

“Anyone considering using DPD to deliver - please don't. Three attempts they claim they made. 1. Sent an image from a neighbouring road but didn't come to the address. 2. Cancelled the delivery from a village a mile up the road, never came near. 3. Say they left a card - but presumably in the wrong house. They got to my road but drove away before I could get out to catch them. I had downloaded the App: given instructions and shown on "what three words" where to come. Was then promised they'd return but they didn't.”

Helpful Report

Posted 4 months ago

“3 deliveries this week and all three dumped in a public entrance to the shops. Why do your drivers think that is okay, are they not able to read shop names or are they just lazy? The state of the boxes yesterday was disgraceful.”

Helpful Report

Posted 4 months ago

DPD is rated 1.1 based on 5,254 reviews