DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,254 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,254 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Mehran

Aleksandar

Anonymous

Deborah West

364

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful delivery service, purchased item from ao.com a while back and caught the driver getting out his van , taking a pic of my front door and returning back to his van. No knock at the door or anything . Had to literally run into the street to get my parcel, same again happened today. Stayed in waiting, next minute get a text to say we're sorry we missed you with a pic of my front door from the main road. Went on online chat to complain and they suggested I pay £5 for a vip guaranteed slot. Maybe this is a way to get more money out of you but I don't know. Would give a minus score if possible.”

Helpful Report

Posted 2 weeks ago

“I’m honestly fed up with DPD. They never deliver parcels on time — often delaying by days without any explanation. Every time I contact customer service, I get the same robotic reply: “We can’t do anything, you’ll have to wait.” No updates, no accountability, and absolutely no help. It’s frustrating when you’re relying on a delivery, and DPD simply doesn’t care. They’re quick to blame “operational delays” but never quick to fix them. It’s clear they have no intention of improving their service. I would avoid using DPD altogether if I had a choice. Unreliable, unhelpful, and unacceptable.”

Helpful Report

Posted 2 weeks ago

“If I could do no stars I would. I sat in watching the tracker. The picture you sent is not my property, the driver obviously can't read road signs. That property is in a completely different road. Wot a waste of time and money. I personally would not use dpd, we always get problems when my supplier uses dpd. A complete shambles.”

Helpful Report

Posted 2 weeks ago

“My parcel was marked as delivered, but I never received anything. A photo was uploaded showing someone else’s flat, clearly not mine. I was told the driver would be contacted to retrieve the package and deliver it to me, and that I should expect a call back. No one ever followed up or called me. This has been a frustrating experience with both the company and its customer service—completely unacceptable.”

Helpful Report

Posted 2 weeks ago

“Such a poor company and lies after lies. Still waiting for parcel. Wouldn't recommend”

Helpful Report

Posted 2 weeks ago

“Absolutely useless. My heart always sinks when I see a parcel is coming with DPD. The drivers just do not care and can not be bothered. The phone help is a waste of time, lies and platitudes.”

Helpful Report

Posted 2 weeks ago

“Placed an order with IKEA on 23 may to be delivered on 28 may by DPD, waited all day on delivery kept checking the tracking " it will be delivered shortly it said from about 8.00 am up until 9.30 that evening, no delivery no text or email from them and when you contact them you never get speaking to a human, absolutely shocking they are...avoid DPD they truly are dreadful and they don't care either....”

Helpful Report

Posted 2 weeks ago

“I would even give minus for DPD if it's possible. I stayed home 2 days for waiting for my delivery. Both times the drivers decided to not even try to deliver my package as it's not possible to park in front of my building. They just took a picture far from the door with a message that I was unavailable. And their helpline is everything but help. They say sorry but actually they cannot solve any problem.”

Helpful Report

Posted 3 weeks ago

“Absolutely horrendous company and service, I’ve been trying to change my delivery slot but it’s impossible. The only thing they do is give me a different day and attempt delivery the same time each day when I’ve told them I’m at work, I then paid an extra £9.99 for a Saturday morning delivery which is ridiculous and then it didn’t turn up!!”

Helpful Report

Posted 3 weeks ago

“Worst courier ever they smashed my PC and did not compensate me. I will never use them again. It is the third time they damaged my item.”

Helpful Report

Posted 3 weeks ago

“Late again, Item was available form 1030 on the 20th, to be collected. It was not logged until after midnight and once again held up in Hinkley. This is a common issue with this depot. Anyway its now the 22nd and after 1400, the parcel has been with the local depot since morning, yet i will not get it until after 1800 again. Once again paid for delivery, not received the service and even when it was late they do not put it out for delivery in the morning. The company is getting worse with no customer support, The bot chat is pointless and 95% of the time it cannot help. Companies like this should be forced to pay back delivery charges, or not allowed to operate if they do not provide customer support to customers. Once again another company getting rich with no actual help support, or providing a proper service.”

Helpful Report

Posted 3 weeks ago

“Absolutely useless. We have stayed at home on two separate occasions wating for DPD to collect a parcel. The first occasion the change it without my knowledge. The second time they did not turn up but claimed that there was no parcel to collect. It was a large parcel placed outside and could not be missed.”

Helpful Report

Posted 3 weeks ago

“Total shambles. Driver Ampreet said he missed us, total lies as I stayed in twice when said he’d been. I ended leaving an A4 note with his name and DPD in big letters stuck to the gatepost. Guess what received a message saying Ampreet had missed us. No further communication, chased Depot to be told it had been sent back to supplier. Absolutely the worst service ever dealing with liars and incompetence.”

Helpful Report

Posted 3 weeks ago

“I would give them no stars if I could. First delivery - couldn't make it on time, second delivery couldn't find the address ( despite delivering here several times before) I am less interested in your driver's profile, more interested in better comms !”

Helpful Report

Posted 3 weeks ago

“I was in my back garden when my ring camera pinged ,I was expecting a parcel,when I got to my front door the driver had gone no calling card left so I went on to their site to say that I was at home and was told by some chatbot that I would not be receiving my parcel till the following day. Not acceptable as I paid for next day delivery .I thought the customer was always right. Well not with this shambles of a company and I might add I only ever have problems with these jokers everyone else manages to deliver my goods”

Helpful Report

Posted 3 weeks ago

“The worst delivery company!!! Never delivered on time and always have issues till delivered!!!!”

Helpful Report

Posted 3 weeks ago

“The driver arrived at my doorstep and said I needed to provide a code - I said I needed to message my daughters phone to get code and before I could even get my phone he wrote his number on a card and took a photo and went to his van and drove off. When I called him about 30 secs after he drove off with the code he said he may return but it was a failed delivery and he would be doing me a favour. I called customer services but the card he had given me was not the correct one with the correct number on it so they could locate the order.”

Helpful Report

Posted 4 weeks ago

“0 comunication possibility with them”

Helpful Report

Posted 4 weeks ago

“DPD falsely marked parcel as delivered and signed without my presence – unlawful and unresolved On 24th February 2025, DPD delivered a parcel (Tracking# 15502419023683) and falsely signed my name, claiming I had received it. I was out of the country at the time. No delivery notification was given, and the building requires intercom access, which I did not receive. The 10kg+ parcel was left without permission, and I had no idea it had arrived. After extensive follow-up with DPD, EPS (sender), housing authority, concierge, and police (MPS Crime Ref: 01/7231730/25), no resolution has been achieved. DPD’s action is unlawful and has caused significant inconvenience. I expect accountability, transparency, and compensation.”

Helpful Report

Posted 1 month ago

“0 Stars more appropriate. Several occasions in over the last year the driver doesn’t bother even going to the address and if they do, they cover the camera and pretend they tried. Absolutely abysmal. Some people’s livelihood depends on the deliveries arriving when they should. I am now £1000s of pounds out of pocket and I doubt DPD will reimburse me. they used to be my favourite courier, but now I’m NEVER EVER USING DPD AGAIN. AVOID!!”

Helpful Report

Posted 1 month ago

DPD is rated 1.1 based on 5,254 reviews