DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,422 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,422 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A voir, incompetent, third world company which couldn't care less about its customers.”

Helpful Report

Posted 1 week ago

“2 times waited in on two separate days both occasions said sorry we missed you , never been near my house we have cctv like most people”

Helpful Report

Posted 1 week ago

“ATROCIOUS DISSERVICE! DPD 4/5 star reviews are fakes. Illiterate delivery people who cannot figure out how to press a doorbell.”

Helpful Report

Posted 1 week ago

“Veselin is the person who is always assigned to deliver or collect items in my area. Unfortunately, he constantly causes issues and inconvenience with my parcels. He usually calls only once, and as soon as he rings the doorbell, he immediately takes a photo of my door and leaves. I’ve had to run after him several times to catch him before he leaves. I don’t understand how someone like this is employed by such a big company without proper supervision. I’m really disappointed, and this isn’t just a one-time issue. Yesterday, I was expecting someone to collect an item from me. When I saw that it was Veselin again, I already knew what to expect. I waited downstairs, ready for him, but he never showed up. Later, I checked the tracking section and saw this message: “When our driver arrived, we were advised there was nothing to collect.” That’s completely untrue — he never even came to my property. This is really unacceptable and frustrating.”

Helpful Report

Posted 1 week ago

“Driver ‘Ankit‘ didn’t deliver my MacBook order to me. Drove past the house, but couldn’t find the address (or be bothered to get out of the van), delivered to parcel shop without any delivery attempt. So no “re” delivery attempt. No help from customer services “sorry the system doesn’t allow me to deliver to your house” … Pathetic. Idk why Apple UK use these tools. My house is easy to find.”

Helpful Report

Posted 1 week ago

“One of the worst delivery company never order again. I paid next day delivery 1 week past still I didn't received my parcel Please please don't ordering”

Helpful Report

Posted 1 week ago

“Waited for the parcel in the delivery slot the driver did not came, a message was showing that the driver is late and will be with you shortly. I waited as it was a phone and I need it urgently, after 30 minutes a message came saying we missed you with a photo of the front of another house. The driver never came to our house. Such frustrating and at the end they lied about it.”

Helpful Report

Posted 2 weeks ago

“Terrible service! The delivery driver was late so after waiting 40 minutes I put in a request to leave it with a neighbour which was accepted and changed on the app. I then, another 30 minutes later got a message saying they couldn’t make my delivery and it’s been rescheduled for two days later which is unacceptable. I won’t use DPD again and have asked Nike to cancel my order and refund my payment. I only placed the order in the knowledge that it would be delivered to me today at the latest. Unfortunately the items will no longer be of any use to me. The most frustrating part is I literally idiot proofed it and they still messed it up!”

Helpful Report

Posted 2 weeks ago

“Horrible experience. Drivers not even trying to deliver to parcel. Customer service is useful and lying.”

Helpful Report

Posted 2 weeks ago

“Driver didn't try to enter complex. Same driver, multiple incidents. No failed delivery dockets, because the driver never even made it to the mailbox. 3 different deliveries, stayed home specifically to receive the deliveries only to get a failure notice AFTER THE FACT.”

Helpful Report

Posted 2 weeks ago

“I would have given them Zero if possible, they are the worst company I have ever dealt with. They delivered my package to an address that was not on any supplied delivery address, in fact the driver decided to change the delivery postcode to fit the address. DPD refused to inform me of the actual address they delivered the parcel too, said it was against freedom of information act, which is rubbish as it was my parcel. They also did not read the actual address which was Leicester and delivered my parcel to Luton, then denied that they were responsible for the delivery to the address. I suspect fraud might have been committed and have reported them and the whole incident which I have documentary evidence to the police. DO not use this company ever. The picture enclosed is of an unknown address as DPD would not reveal who they gave my parcel to but it was nobody that I know for sure as it was the wrong town and the wrong postal code”

Helpful Report

Posted 2 weeks ago

“Abysmal Customer Service. This company are unable to update a post code. I was advised the only way that they could do this was for me to get the company I purchased goods from to contact them to do this. I did as instructed but DPD have still not updated their system and have sent the parcel to the same incorrect address again. Due to this inflexibility and incompetence I will have to throw away over £100 worth of perishable goods. Absolutely disgusting DPD. You need to to better!”

Helpful Report

Posted 2 weeks ago

“Don't use this delivery service they are the worst company anyone can use waited in for my parcel the parcel wasn't delivered they said I wasn't in absolute rubbish”

Helpful Report

Posted 2 weeks ago

“Once again DPD attempted to deliver my new phone to the wrong address, and their customer service is atrocious. Every other delivery company delivers to our address without issue yet every time with them is just aggravation. Sky Mobile please stop using them as your courier!!!”

Helpful Report

Posted 2 weeks ago

“I have waited 10 days for my delivery the first delivery I actually watched him take the photo from across the street , the 2nd my husband was at the door and she walked passed him, called dpd and was told it would be with me by end of day only to receive a message it would be delivered the next day”

Helpful Report

Posted 2 weeks ago

“You’re Driver did not knock on my door put my parcel straight into my bin then when I opened the door he just said am to busy and left I had to call my daughter out to receive my parcel as am disable and unable to get my parcel out of a bin”

Helpful Report

Posted 3 weeks ago

“I've a large delivery bin, everyone else, royal mail, amazon, all manage to leave parcels etc there but DPD NO !!! They take the parcel away.( an industrial extraction fan) due to be fitted tomorrow. And I was in as well...what a useless company and driver. An utter shambles. Clearly the drive cant read as delivery instruction are on the bin. Like. "PLEASE LEAVE ALL DELIVERIES HERE " how useless can they get..😡😡😡”

Helpful Report

Posted 3 weeks ago

“If I could give this shoddy company zero stars I would! Each time I use DPD I always always get let down. My delivery was left with a neighbor but upon tracking I realised that this neighbor was over 45 minutes away! How is that even possible! Avoid this delivery company at all costs! All lazy liers! The management and customer services are just as bad!”

Helpful Report

Posted 3 weeks ago

“Dpd didnt deliver as stated and im still waiting, i then get a message from them saying that a delivery reschedule has been done at my request, thats strange because i didnt request it. Today i get another message that says my delivery will be between 00.00 and 2200 what sort of time is this, just as bad as evri”

Helpful Report

Posted 3 weeks ago

“Terrible experience! I never received my order, but they marked it as delivered with a fake signature. Neither DPD nor Cocooncenter took responsibility. Pure scam – do not trust them!”

Helpful Report

Posted 3 weeks ago

DPD is rated 1.1 based on 5,422 reviews