DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,420 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,420 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uniquerecoveryfirm(AT)Gmail....com

372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery and they sent it back to the sender without even attempting to deliver it. Clearly not the senders fault as I had the tracking number and delivery address which was correct. One moment the traking said they had it was out for delivery and the next they hadn't recieved it.”

Helpful Report

Posted 1 month ago

“I had a new iPad due to be delivered. The day of delivery I waited at home, only to receive a ‘sorry we missed you’ email … when I’d been at home the whole time. The driver had literally driven past the property, taken a photo of it, then driven off. No attempt to ring the bell or anything. I called DPD and was put through to someone who couldn’t care less, was told they’ll re-attempt delivery later that day. Obviously that never happened. The next day arrives and yet again, nobody rings the bell but apparently my parcel has been delivered- there’s a photograph of the driver holding a parcel that looks nothing like my parcel, at the front door. I go down, there’s nothing there. I’ve now spent the afternoon on the phone blocking the stolen iPad, dealing with DPD’s awful customer service, and I’m fuming. They’re obviously employing untrustworthy lowlife scammers as delivery drivers, and cheap foreign workers in their call centres. Appalling.”

Helpful Report

Posted 1 month ago

“In Croatia this is one of the worst delivery services. You will always find problems with this company! If there is an alternative delivery option on the website, always choose it! My order with the tracking number 08448863561415 was held in the warehouse for reasons unknown to me and was never delivered to me. All attempts to contact DPD from my side and from the online store failed. Please be VERY CAREFUL and NEVER contact DPD. They will rob you of your money!”

Helpful Report

Posted 1 month ago

“Driver of DPD van reg number HT21 GCK illegally parking in my driveway, when I complained he verbally threatened me - passed to Police now.”

Helpful Report

Posted 1 month ago

“Package was open & 1 item removed screenshot of package was different to actual item would not recommend”

Helpful Report

Posted 1 month ago

“Yes I did. I paid extra money to have something delivered before 12 o clock which didn’t happen, after hearing it had been delayed it wasn’t even delivered the same day, which is disgusting as it was a perishable gift for my friends birthday. I don’t think people should use your delivery service. I will certainly avoid doing so in future”

Helpful Report

Posted 1 month ago

“The worst service ever, repeated messages requesting a delivery, stayed in four days to receive and still the guy drives past and throws a card at the back of the house - utter rubbish”

Helpful Report

Posted 1 month ago

“Ordered a phone from Tesco. " must be signed for, nps its a lot of money".waited in. No knock on door,just a thudd as the driver threw it in the porch. 2nd September Now..tonight 9th Sept at 2125. Was waiting on an apple macbook from sky, Same ,needs signed for. Perfect Waited in. Nothing Then ping..your parcel has been delivered..nope . Nothing . Checked the cctv. See the van in the street and he has delivered it to some one else. Their phoneline is shut No way to contact. Picture shows a door,(not ours ) and the box with laptop in it ..somewhere So what the F am I supposed to do? Walk about in the dark and try to match the picture with a door and knock up all the neighbours.?? Useless. Complaining to sky and Tesco as thats twice in a week ive had the pleasure of your utter sh.... service”

Helpful Report

Posted 1 month ago

“Appalling service - DPD set you up with an early morning notification saying they will deliver your parcel between 0930-1030 so you take sometime off work. At 0930 you get a message saying they are approx 15mins away but two mins later you get a notification saying they've called round and no one was in and so now your parcel has been sent to some random newsagents for you to go collect the following day! When I got the message saying they were 15mins away I was looking out for them but no sign of a DPD van stopping by and no sighting of one or their driver on the CCTV. Calling the local depot was a waste of time as they just try to placate you but offer no real solutions. I'll be contacting the international company I bought from to advise them not to use DPD for me (and others if they can) in the future and to only send my parcels using Royal Mail. I'll explain why and leave it up them if they continue you to use for other deliveries !”

Helpful Report

Posted 1 month ago

“Utterly incompetent service. Told me my parcel was on route, then suddenly found they couldn't deliver it "due to an unexpected issue in my area". After many painful interactions it transpired the issue was they couldn't locate the parcel. Despite that, I was told they would deliver it next day which surprise surprise didn't happen! Eventually my parcel was delivered 5 days late, too late for the gift it was intended, but hey ho what do they care!!! Abysmal service and unfit tor purpose DPD chat!!! Will avoid if at all possible.”

Helpful Report

Posted 1 month ago

“I've given up on home delivery with this company (it always says we missed you), but even delivering to the right pick up point seems to be a problem for them. Why give me the option of selecting a pickup point close to my house, if you're going to change it anyway, to one that is on the other side of town and 1.5hrs away?”

Helpful Report

Posted 1 month ago

“Was in all day & dpd driver Ajay said he missed us when tried to deliver butno one in, after checkin cctv he went to next door took parcel away with him! I called customer service who assured me the driver was defo deliverin parcel after his others, well it's gone 8pm & still no parcel 😡 liars!!!”

Helpful Report

Posted 1 month ago

“Terrible service. I've waisted my whole day off waiting for delivery and the driver sent me messaged me that he'd missed me...really? The problem wasn't the parcel but the fact that he lied and waisted my time 😡 Very disappointing 😠”

Helpful Report

Posted 1 month ago

“The worst delivery company in UK. Not worth even one star. Arranged parcel delivery day twice and both times they failed to delivery our parcel. Driver just marked he been there,but we can not provide the pin. When we called to customer service,they tracked the driver's route and found out he not been even in our area.After that both times they promised driver come back to us. Nothing”

Helpful Report

Posted 1 month ago

“I have no words. Still waiting for a delivery that was due on the 30 th August. Now 6 th September still waiting. They say it’s in the depot. And will be next day Same message each day!!!!”

Helpful Report

Posted 1 month ago

“much worse than evri dont like their attitude my last two deliveries failed and they dont care the driver was even in my area and had the nerve to say he missed us even though he never called at my house In the future I will check who uses dpd and avoid them”

Helpful Report

Posted 1 month ago

“You will not be a courier for any company I deal with. Useless”

Helpful Report

Posted 1 month ago

“Deliver driver sukhbir is a joke I was tracking my delivery he was on delivery number 93 and I was delivery number 95 then all of a sudden he must think I can't be arsed to deliver it and put it as missed with a picture of bushes and someone's roof of a house, my delivery had medication that needs 2 be in the fridge don't see him paying me back for that!!! I have 3 people in the house 2 dogs and a camera on my front door. I have screenshot to prove he was on delivery number 93 and I was number 95 plus the driver screenshot and the random bush he snap shotted. Dpd is a joke rang them and they rang driver n he said can't deliver it now hes not in area, NEVER EVEN BOTHERED 2 DELIVER IIT FIRST TIME!!! absolutely fuming!!”

Helpful Report

Posted 1 month ago

“My parcel 1550 0252 197 403 1 was never delivered: head office couldn’t generate a PIN, dpd london docklands depot mishandled it, delivery staff rushed, customer service ignored back-to-back calls, and emergency delivery was refused. Outdated and frustrating — DPD customer no more; better alternatives are UPS, FedEx, Hermes, or Royal Mail. DPD customer no more.”

Helpful Report

Posted 1 month ago

“If only I can give a “no-star” for dpd, that’s it. DPD is such an unreliable shipping company. How come you are still choosing this? They have attempted delivery? But no one rang? Our time is precious, too. The same problem happened to me multiple times with this company. Habitual manner. No improvement. Customer service is such a mess as well. They cannot reassure you enough. You will still follow their instructions even it is mainly their fault. Very inconsiderate of them. They should close, actually. All of their staff are incompetent.”

Helpful Report

Posted 1 month ago

DPD is rated 1.1 based on 5,420 reviews