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DPD Reviews

1.2 Rating 4,675 Reviews

4 %

of reviewers recommend DPD

Company Reviews

1.2

Based on 4,675 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 2nd May 2024

DPD 1 star review on 1st May 2024

DPD 1 star review on 25th April 2024

Hassan Ijaz Kazmi

DPD 1 star review on 25th April 2024

Hassan Ijaz Kazmi

DPD 1 star review on 25th April 2024

Hassan Ijaz Kazmi

DPD 1 star review on 20th April 2024

DPD 1 star review on 16th April 2024

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid extra for a special day deliver because I needed the product to be delivered that day when I was in. Got the delivery time slot in the morning. A few minutes into the waiting I got an email that the driver missed me. I was at home all day waiting for it. The driver simply took a photo of my door from his van and did not bother to get off it and knock at the door. I called customer service via dpd app after several failed attempts to get in touch with a human via their chat. The lady on the phone said that unfortunately I will have to wait for the delivery only after the Easter bank holidays and that the driver will not come back even I had proof from the cctv that he did not knock on the door.”

Posted 1 month ago

“Terrible service. Got my 1 hour deliver slot e-mail and waited for the driver to drop off my parcel. Suddenly got an update ‘We have missed you’ and a picture of some industrial site. No I have to wait until 2 April, while the parcel contained a gift I needed tomorrow. Highly doubt it they will be able to deliver it the next time. Not able to speak to anybody.”

Posted 1 month ago

“Absolutely appalling service one knock and gone really meat bank holiday weekend u”

Posted 1 month ago

“Sent Easter gifts via the post office, they gave me the option of using DPD next day delivery. Sent 23/03/24, appreciated this was a Saturday and was advised it would be delivered Tuesday 26/03/24. Not received by Thursday 28/03/24, so called them, advised I need to speak to the “supplier”, tried to explain I had sent the parcel and no supplier was involved, she didn’t seem to understand so gave up! I then tried the what’s app chat, doubled checked the tracking no but advised it had been delivered January 2024 🤬then received a further message to advised they are closed until 2/04/24. downloaded the DPD app and it shows it’s been at their hub3 bham sortation since Tuesday.. no further updates, will never use DPD again 😡”

Posted 1 month ago

“Amazon promise next day delivery..... For birthday BUT Item going to be Stuck in DPD depot for 'delivery' for 4 days now! So god knows when I'll get it certainly not for the birthday 😱”

Posted 1 month ago

“Absolute joke. Cant deliver a thi g through open doors and lie lie lie as far as they could. So.e random knee photo as a proof that they could not deliver it?? Seriously????”

DPD 1 star review on 29th March 2024

Posted 1 month ago

“As nike uses this useless parcel distibutor i received from october 2023 until march 2024 6 damaged packages. Everytime is package damaged in Maribor. Today i have contacted dpd slovenija and they said, that this is causal for happening. Its very strange, that every time i get something from ups/gls, is everything ok. I wanna get pictures of damaged package but they didn’t wanted to sent it because i am not a customer from dpd but nike is. So i said that they could simply return this package coz i dont want it. And she said that the only the box couldt be damaged but not whats inside 🤦‍♂️ so i said that she should buy damaged car, its only important that the interior is in order.”

DPD 1 star review on 29th March 2024

Posted 1 month ago

“Advised DPD if I was not in to deliver to my neighbour next door. He took a great picture of my front door ( from the road) and never tried my neighbour who was in all day. Bl%dy useless customer service on 'phone too. It's a long Bank holiday weekend due Easter so instead of being able to complete the work using the part by Saturday it is now (maybe) due a redelivery on Tues 2nd April. Grrrrrrrr. No customer sympathy nor business ethic. 0 stars”

Posted 1 month ago

“I waited in as delivery was supposed to be delivered between 15.15 - 16.15 it had not arrived by 16.30 and apparently delivery had been attempted at 15.17 but it turned out the blind driver couldn’t find my address. Any company using DPD needs their head testing they are completely useless, worst delivery service I have ever experienced. This company needs a total shake up before it’s shut down”

Posted 1 month ago

“If I could give 0 stars I would! Wait all day for a delivery tracking the driver within 5 miles but told at 9pm "our driver missed you". What a joke! What's worse is there's no option to collect and the delivery now won't be attempted again for another 5 days! Needed this for a gift that will now arrive too late. I strongly urge individuals and businesses to use any other courier service but DPD”

Posted 1 month ago

“Disgusting! Paid stupid amount for next day delivery for the driver to take a photo of my next door neighbours house with a comment ‘sorry we missed you’ when I live NEXT DOOR! I waited in all day for this delivery but now I won’t receive it until April 2nd which is 5 days later. Phoned customer service who stated the driver will come back by 6pm. 6pm came nothing! So I called again which they apologised they never got hold of the driver in the first place. Never will I arrange a delivery with this company again! Customer service is disgraceful.”

Posted 1 month ago

“There was a temporary road closure near my property and a diversion was in place. Instead of taking the diversion or carrying the parcel 200 yards or taking the parcel back to base and delivering the next day the driver elected to drop the parcel off at a collection point miles away. They refused to retrieve the parcel and deliver again. My only option is the make a special trip and drive miles to retrieve the parcel or wait a week for them to pick up the parcel from the collection point and return it to the sender who will then send it back to me. You couldn't make it up!!!”

Posted 1 month ago

“We were in ALL DAY!!! Had a message "sorry we missed you." ??????????? WHY??? Had to travel by car to collect it . FUMING!!!. Just sick of lies and incompetence”

Posted 1 month ago

“I've got 2 slipped discs and asked the courier nicely if he would put it inside my door way on the floor. But he said no. I would never use this company in the future.”

Posted 1 month ago

“New should have been delivered Monday then Tuesday same thing nobody knocked on door was instructed to leave at neighbours no joy both days arranged to get parcel from pick up point ended up talking to a operator I explained I've no passport or driving licence and all the bills are in brothers name he put the phone down on me”

Posted 1 month ago

“Horrible service, they always have issues delivering my package to me and on few occasions they deliver my package to the wrong city.”

Posted 1 month ago

“iPhone expected for delivery . Didn’t even knock on the door. I can’t get through to customer service because of their automated phone system - the whole things a shambles - ridiculous for a phone that costs over £1500! Should have more care and priority for items of significance . I can’t contact my family now as it hasn’t arrived and I was counting on it as my other phone broke ! Ridiculous !”

Posted 1 month ago

“Unfortunately due to the choice of a sender, I had to experience the service of this delivery company. Every time DPD has something to deliver to me, it's either they don't knock and actually wait for the reply or can't process any changes to the delivery. The speed of processing any request is so slow that you may end up receiving your parcel after 2+ weeks of waiting. DPD - fix the way you provide the service!!! I wouldn't recommend DPD even an enemy!”

Posted 1 month ago

“Rubbish service delivering important test equipment from NHS, we live on a farm that is easily found on Google with related directions. Driver had name of farm, correct address and post code. Why is NHS using them? Why is”

Posted 1 month ago

“Driver left the parcel at the wrong complex left it round the porch and took a photo and then says it was delivered to me spent all day trying to find it these drivers only want to drop off anywhere to get payed look at the maps to find an address may help will not accept any product that uses dpd as this is not the only time i have problems with them”

Posted 1 month ago

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DPD is rated 1.2 based on 4,675 reviews