DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,490 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,490 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've given up on home delivery with this company (it always says we missed you), but even delivering to the right pick up point seems to be a problem for them. Why give me the option of selecting a pickup point close to my house, if you're going to change it anyway, to one that is on the other side of town and 1.5hrs away?”

Helpful Report

Posted 2 months ago

“Was in all day & dpd driver Ajay said he missed us when tried to deliver butno one in, after checkin cctv he went to next door took parcel away with him! I called customer service who assured me the driver was defo deliverin parcel after his others, well it's gone 8pm & still no parcel 😡 liars!!!”

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Posted 2 months ago

“Terrible service. I've waisted my whole day off waiting for delivery and the driver sent me messaged me that he'd missed me...really? The problem wasn't the parcel but the fact that he lied and waisted my time 😡 Very disappointing 😠”

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Posted 2 months ago

“The worst delivery company in UK. Not worth even one star. Arranged parcel delivery day twice and both times they failed to delivery our parcel. Driver just marked he been there,but we can not provide the pin. When we called to customer service,they tracked the driver's route and found out he not been even in our area.After that both times they promised driver come back to us. Nothing”

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Posted 2 months ago

“I have no words. Still waiting for a delivery that was due on the 30 th August. Now 6 th September still waiting. They say it’s in the depot. And will be next day Same message each day!!!!”

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Posted 2 months ago

“much worse than evri dont like their attitude my last two deliveries failed and they dont care the driver was even in my area and had the nerve to say he missed us even though he never called at my house In the future I will check who uses dpd and avoid them”

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Posted 2 months ago

“You will not be a courier for any company I deal with. Useless”

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Posted 2 months ago

“Deliver driver sukhbir is a joke I was tracking my delivery he was on delivery number 93 and I was delivery number 95 then all of a sudden he must think I can't be arsed to deliver it and put it as missed with a picture of bushes and someone's roof of a house, my delivery had medication that needs 2 be in the fridge don't see him paying me back for that!!! I have 3 people in the house 2 dogs and a camera on my front door. I have screenshot to prove he was on delivery number 93 and I was number 95 plus the driver screenshot and the random bush he snap shotted. Dpd is a joke rang them and they rang driver n he said can't deliver it now hes not in area, NEVER EVEN BOTHERED 2 DELIVER IIT FIRST TIME!!! absolutely fuming!!”

Helpful Report

Posted 2 months ago

“My parcel 1550 0252 197 403 1 was never delivered: head office couldn’t generate a PIN, dpd london docklands depot mishandled it, delivery staff rushed, customer service ignored back-to-back calls, and emergency delivery was refused. Outdated and frustrating — DPD customer no more; better alternatives are UPS, FedEx, Hermes, or Royal Mail. DPD customer no more.”

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Posted 2 months ago

“If only I can give a “no-star” for dpd, that’s it. DPD is such an unreliable shipping company. How come you are still choosing this? They have attempted delivery? But no one rang? Our time is precious, too. The same problem happened to me multiple times with this company. Habitual manner. No improvement. Customer service is such a mess as well. They cannot reassure you enough. You will still follow their instructions even it is mainly their fault. Very inconsiderate of them. They should close, actually. All of their staff are incompetent.”

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Posted 2 months ago

“Totally rubbish and lie Said they tried to deliver parcel of which is not true attempted delivery Not true a I was in my front office at the time Turns out they had problems in there dept Why say you tried to deliver parcel I hate liers”

Helpful Report

Posted 2 months ago

“I have be waiting for a parcel to be delivered on Sunday and it have been delayed and delivered on Tuesday the 2nd of September and I am still waiting for it to be delivered and I have not received any update yet . I have try the online message all day and still no answer on my package. I will be contacting DPD by phone tomorrow morning on the 3rd of September and hopefully get a update on the package and the delivery time as I will be working last”

Helpful Report

Posted 2 months ago

“1 star because i can’t give less. Useless. 4 years of them, losing, getting my parcel stolen or keeping me under stress. Just today they ignored my request to deliver my parcel the next day and they left it “safe” outside the block in everyone’s view and up for grabs. You should’t exist as a company and i wish you get exactly the level of service you give.”

Helpful Report

Posted 3 months ago

“Twice now a driver has claimed no-one was available to sign, despite my watching him pull up, wait 20 seconds, then leave without ringing any doorbells or even bothering to go to the front door. Ridiculous service with serious quality control issues.”

Helpful Report

Posted 3 months ago

“Driver of DPD van reg no. EO24WOR driving whilst using hand-held mobile phone and without due care and attention. Belstead Avenue, Ipswich 29/08/25 16:03hrs.”

Helpful Report

Posted 3 months ago

“DPD driver Essa said I wasn't at home when I was. I live in a block of flats and he didn't try to ring the bell or phone me. He took a picture of the outside of our building as 'proof' he 'attempted' to collect. He then, instead of reattempting delivery, dumped the parcel in a delivery shop for me to collect. There's a reason why people choose delivery specifically and not collection... in this case, as well, it was an urgent delivery that I paid for.”

Helpful Report

Posted 3 months ago

“Extremely poor service. Kyle who is the driver in the Gorgie area of Edinburgh, consistently delivers a poor service. Leaving parcels outside, does not ring door bells or service buttons. Signs parcels fraudulently as delivered when this is a lie. Has very poor customer service. DPD will do nothing about this. Currently worse than Evri”

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Posted 3 months ago

“Waited in all morning for parcel - never turned up. Then get message that they are “sorry” they missed us. They went to wrong house - as confirmed by photo - tried to contact customer service - no luck. Just some AI with the same (patronising) response over and over again. No way of accessing a human at all. My options are (1) waste another day waiting (2) pay for the privilege of a 1 hour slot tomorrow even though the mistake was 100% on them. Either way I am wasting more time and not getting my parcel today.”

Helpful Report

Posted 3 months ago

“Once again I am unhappy with service from DPD. Driver requested to leave parcel with a neighbour but didn’t. He then dropped the parcel off at a shop which was not the nearest DPD collect shop. Large parcel too! Useless”

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Posted 3 months ago

“I sent a mobile phone through DPD it was handed to the DPD driver by myself. The phones gone missing DPD have been of no help keep saying use the tracking number. 1st company that doesn’t have customer service number or email. I’d never use DPD ever again thieves”

Helpful Report

Posted 3 months ago

DPD is rated 1.1 based on 5,490 reviews