DPD Reviews

Name: DPD
Rating: 1.16

1.2 Rating 4,677 Reviews

4 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 4,677 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Max

Anonymous

Hassan Ijaz Kazmi

Karen

Anonymous

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish service delivering important test equipment from NHS, we live on a farm that is easily found on Google with related directions. Driver had name of farm, correct address and post code. Why is NHS using them? Why is”

Helpful Report

Posted 1 month ago

“Driver left the parcel at the wrong complex left it round the porch and took a photo and then says it was delivered to me spent all day trying to find it these drivers only want to drop off anywhere to get payed look at the maps to find an address may help will not accept any product that uses dpd as this is not the only time i have problems with them”

Helpful Report

Posted 1 month ago

“Sham of a delivery service. They don’t actually deliver. They say sorry we missed you and send you a picture of some random house that is not your house to begin with. Their customer service centre is a joke too. I called them and complained. I was told the driver could not find my house but he still managed to take a picture of the house he could not find (which is not my house). I then had a second delivery from a different retailer on the same days and got the same ‘we are sorry we missed you’ email with an image another house, not the first fake image they sent me or my own house. I called the retailers, I cannot get a refund until the parcels are ent back. I had also paid £8.00 to upgrade to Saturday delivery and lost my money. What kind of delivery service can’t find your home but still manage to take two images of two completely separate homes - that are not your home - and claim they tried to deliver? A highly inefficient and dishonest company is my opinion.”

Helpful Report

Posted 1 month ago

“Zero stars. Yet again the driver does not follow the instructions ( details both with dpd and on my front door) on where to deliver my parcel ( back door) due to my disabilities. Luckily I noticed him sitting in his van playing on his phone. When questioned he remained completely indifferent. A disgusting attitude of both driver and company as a whole.”

Helpful Report

Posted 1 month ago

“Worst delivery service. They send back parcels to the shop without trying to send them to you, just because they are busy???!!! Now I have to wait 1 month to get my money (more than £200) back and repeat the purchase again? 0/5 starts, you ruined my month.”

Helpful Report

Posted 1 month ago

“This was meant to be a 0 star not even 1. I bought some items through Everything £5 Ltd and they despatched it on the 18/03/24 through DPD. DPD sent an email that it was due for delivery on 20/03/24 and requested for pickup at the nearest DPD pick up point. I got an email that it will be delivered to the DPD pick up point on the 21/03/24. On the 21/03/24, l tracked the parcel to find out if it has been delivered to the pick up point and saw that my parcel is been returned back to Everything £5 Ltd. I was devastated as l needed this parcel for my daughter's birthday and no one from DPD has informed me prior or re attempted delivery back to my house or Phone me to find out what my choice is or tried to deliver to another pick up point ... THEY JUST REDIRECTED IT BACK TO THE SENDER. WHO DOES THAT? I phoned Everything 5 ltd and the unhelpful lady cheryl said DPD made a mistake of returning back to them because there was no space at their DPD pick up point. They didn't offer any redelivery or to call me but just decided to return to sender because there is no space at their pick up point and they have refused to redeliver my parcel as requested. I have emailed their Executive, got no response. I requested for escalation and made a formal complaint but my email was ignored. The dpd claim email then asked me to call them if l want to make a claim in the first instance. Nothing mentioned about my parcel. Since the 21/03/24, there has been no update on their tracking site about my parcel. I have phoned their line and cannot get hold of them. I am so devastated, my child is so traumatised. Everything 5 ltd said they would refund me, it is not about the refund but the purpose of why the items was purchased and what it was needed for.. I am now taking actions to sue for the emotional trauma this has caused me and my child. Both DPD and everything 5 ltd will need to meet me in court... I have been a customer with everything ltd for over 5 years but this is it for me.... We are so traumatised by this experience and they are just unwilling to help.”

Helpful Report

Posted 1 month ago

“Terrible service from DPD! I will avoid using them from now on. Their driver must've been in so much of a hurry he didn't allow me enough time to answer the door! I desperately tried to get DPD to drop the parcel off somewhere else or for me to catch with the driver but they flatly refused. Their excuse was that their driver has a tight schedule, you're telling me!”

Helpful Report

Posted 1 month ago

“DPD decided because of road works and the inconvenience of travelling 500 meters more to access my drop off point, that they would deliver my parcel to a place I couldn't access! nore did I instruct to be delivered too. Ham-Shankers. Another business day lost to Ham-Shankers.”

Helpful Report

Posted 1 month ago

“DPD lie about making an attempt to deliver and instead take directly to the pick up location. Avoid if you want to receive an item to your address.”

Helpful Report

Posted 1 month ago

“Terrible delivery service. 3 times the driver took no notice of delivery notes to leave next door. Customer services are a waste of time, make up lies, have no contact for drivers or depots. Avoid this company.”

Helpful Report

Posted 1 month ago

“Avoid this company at all costs, they lie about delivery and the customer service agents don't care and as far as they are concerned the drivers would never lie about delivery.”

Helpful Report

Posted 1 month ago

“DPD not for pharmacy or housebound deliveries DPD was to deliver a chemist parcel to my elderly parents who are unwell. They didn't get an answer so decided to drop it off at a local shop instead completely defeating the purpose of ordering it online for delivery. When I tried to rearrange delivery or complain there was no way to do so. Just went on a loop tracking it to be sent back to where I started. There isn't even a way to complain. Poor service, poor website, a complete waste of time and energy. Do not order anything from a chemist or similar for delivery to anyone who can't go collect it because these people just don't care. Date of experience: 18 March 2024”

Helpful Report

Posted 1 month ago

“Paid for sun delivery..stayed in to be told at 19.18 not arriving.. yes figured that..try complaining on there site ..joke”

Helpful Report

Posted 1 month ago

“Awful company - staff haven’t a clue and lie they’re quite happy to take your money but can’t deliver the service they promised Avoid at all costs”

Helpful Report

Posted 1 month ago

“Absolutely awful experience with DPD and their customer services team. For 2 days straight they gave me misinformation about my package, repeatedly told me it was on its way but never followed through after 3 days of chasing. Awful customer service from a rep called NOLI.”

Helpful Report

Posted 1 month ago

“Utterly incompetent, 50% of my deliveries from them have been "delayed due to an issue in my area", updates are not provided and there is no way to speak to a human being. Calling their numbers simply gives you an automated message, with only one option, and that just takes you back to the same message again. I would rather trust a carrier pigeon in eagle country.”

Helpful Report

Posted 1 month ago

“Worse couriers service ever. My parcel was meant to be delivered yesterday. Got email to say delivery was unsuccessful. My parcel did not need a signature but did not leave in a safe place and also no calling card left. Rang customer service and the most unhelpful woman had not a clue. In future if I see DPD are delivering my parcels will not be ordering. Still no updates on where my parcel is. Stay away from this shambles of a company.”

Helpful Report

Posted 1 month ago

“Took no responsibility when parcel lost and customer service was very unhelpful.”

Helpful Report

Posted 1 month ago

“I sent a parcel to France from Uk. I provided Dpd with the phone number and email that I’d used to communicate with the company. Dpd told me these contact details were invalid and returned the parcel to me. I believe they are taking peoples money for services they have no intention of providing.”

Helpful Report

Posted 1 month ago

“looking out window, DPD van was leaving street but no delivery of TV. Driver put card in number 14, delivered to Number 12, sent me picture saying it was delivered to me, using my surname, showing picture of strange door and legs. I’m number 10, disgusted at sheer attitude of couldn’t care less driver, especially as my parcel cost hundreds of pounds of my hard earned cash. SHOCKING”

Helpful Report

Posted 1 month ago

DPD is rated 1.2 based on 4,677 reviews