DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,467 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,467 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“pathetic delivery service. never have a problem with dpd Ireland but cant say the same for the uk branch. Had a collection today and I specifically put a note online that the driver needed to buzz to open the building door and collect parcel however he never did and now my pickup was cancelled and I was charged. Your drivers are absolutely pathetic to put it lightly. Let me not even get started on the customer service person that completely cut me off while I was still chatting via your rubbish website. This branch needs to get people that actually get the job done.”

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Posted 2 weeks ago

“Really dreadful. 2 texts to tell me that DPD had called but unable to deliver, then dumped parcel with a load of other parcels at a shop 4 miles away. Shopkeeper was equally furious as qr codes sent to customers did not work and presumably she missed out on payment.Completely unacceptable service!”

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Posted 2 weeks ago

“Absolutely pitiful service. I’ve had 2 parcels sent via DPD in the last 7 days. With both it’s been a circus. First parcel- 2 days of ‘sorry the driver missed you’ with the driver not having come anywhere close to my home- I specifically asked that he call for directions if he couldn’t find the place On day 3 he delivered to a restaurant near my house. The notification said it was delivered to a neighbour( number given). That neighbour didn’t know what I was talking about. Contact center was of no help at all😒 Second parcel- 2 days of ‘sorry we missed you’ hours after my delivery slot had passed. First driver uploaded a picture of a church, second driver uploaded some random walls. I still haven’t received my parcel so I guess the circus continues tomorrow.”

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Posted 2 weeks ago

“Parcel left elsewhere.The photo sent isn't even the same number as my house.Are all their drivers morons?This is the 3rd time.”

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Posted 2 weeks ago

“DPD is absolutely the worst delivery service. An absolutely untrustworthy delivery service. I did not receive the packet even though I was at home. When I called them they said that the are unable to track the parcel now and the parcel was never delivered to me. I would suggest rather use other delivery services but never dpd.”

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Posted 2 weeks ago

“I was out of town when the delivery was supposed to happen. Came back, looked through my email and I see that my parcel was delivered at some random door. My house number is 1 and the parcel was delivered on a different street at a door numbered 3. I had to go through the neighbourhood to find that door and bother not only the company sending me things, but the people living in there. Extremely unprofessional. If you are not gonna call people, at least bother knocking on the doors to see if you are at the right place.”

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Posted 2 weeks ago

“I booked for the collection twice，no one came everytime，and they just claimed there was nothing to collect”

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Posted 2 weeks ago

“The delivery time always not what is said on the schedule they sent to you. a day or two behind. Some of their driver is really rude and aggressive.”

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Posted 2 weeks ago

“DPD SERVICE IS APPALLING. DO NOT USE THEM THEY DO NOT DELIVER. MANY TERRIBLE EXPERIENCES WITH THIS RUBBISH COMPANY. THERE SHOULD BE A WAY TO GIVE THEM A ZERO.”

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Posted 2 weeks ago

“Worst customer service. Tracked driver. Was told within 15 min delivery. Next moment get a text photo of my front door and sorry wasn’t in. Tried calling them. Telling them I am home. He didn’t attempt to ring the bell. Would never use this company”

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Posted 2 weeks ago

“Today I want to continue to rate DPD 1 star because this is the 4th parcel in a row that I have received a "We missed you" response from DPD even though they did not deliver the item to the specified location nor ring my doorbell. All Amazon sellers should expect their items to be returned to them if they do not choose another shipping service. I am not one to wish for other companies to close down but with DPD and their way of doing business they should be shut down soon because they only have 1 mission and they never complete it.”

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Posted 2 weeks ago

“Driver stolen a £1000 e-bike conversion. DPD finds the picture of the shipping label acceptable as proof of delivery”

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Posted 2 weeks ago

“Awful lying company. Avoid. Gubeer the driver is a liar. Customer service have no skill.”

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Posted 2 weeks ago

“Never rings the bell but reports customers not being at home and drop parcels off at random pick up points”

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Posted 2 weeks ago

“1550 2909 528 337 0 This is the 16th parcel now within 30 days that is paid as next day delivery, not my choice to use DPD. Everytime it always gets delayed in Hinckly for over 24 hours, then delayed again for another 24 hours. You complain via the correct procedures and they never respond. 8 of the orders have simply never arrived resulting in refunds from the original supplier and an apology by them, even though they have sent the items out quickly and done their job properly. To point out, my local DPD are fantastic and they have a great reputation in Aberdeen, but Hinckly is an absolute disgrace, in the future I will simply only buy from suppliers who do not use DPD.”

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Posted 2 weeks ago

“Where do I start has to be the worst delivery company ever Every parcel these guys deliver they go to the wrong address even though what 3 words shows exactly where it is Then I have to deal with there useless ai chat bot which resolves absolutely nothing”

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Posted 2 weeks ago

“Waited 2 separate days for a parcel. Both times the same driver stated nobody in. 2nd day I was watching tracking and was 9 stops away when it suddenly changed to could not deliver despite me looking out my entrance and no driver seen! Was told depot would call yet no call! When I chased it was told they tried but no answer until I offered to show my call log. Absolute clowns”

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Posted 2 weeks ago

“DPD is one of the worst company ever. Customer services = atrocious. God forbid you are not at home when parcel arrives - that is the beginning of your nightmare with dpd...🤯😖 Avoid them at all costs !”

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Posted 3 weeks ago

“Awful service. I had a delivery twice cancelled saying no one was home but I have a ring doorbell and can see no one tried to deliver. Same thing happened with a collection that was booked, twice saying they were told there was nothing to collect when I was at home all day waiting for them”

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Posted 3 weeks ago

“DPD Couriers🤣🤣🤣What a joke, Parcel marked as being returned to the sender on the very same day as the expected delivery date without any attempt to deliver the parcel beforehand. When you contact customer support they don’t have any information about the delivery of your parcel. Utterly disgraceful service. AVOID DPD👎”

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Posted 3 weeks ago

DPD is rated 1.1 based on 5,467 reviews