DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,504 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,504 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got abuse off a hothead DPD driver thinking he was in the right. Disgusting behaviour from someone in uniform. He was swearing hurling hand gestures out of his van window. Nasty person.”

Helpful Report

Posted 1 week ago

“The flowers for my mother's funeral were lovely, but no thanks to DPD but because my local supermarket has a good flower section. DPD failed to deliver my actual flowers on the correct day or even the following day, which I had allowed for. I wasn't even notified on the second day that they were not going to arrive that day until after 1pm, and then only because I was checking the status, not because they bothered to notify me. When I arrived back from the funeral it was to find that the box had been left on the garden path instead of in the porch as directed and was ruined by the rain. So I went to review my delivery and ticked the 'I want to complain ' box and nothing happened except the form closed”

Helpful Report

Posted 1 week ago

“Awful waited in all day for parcel collection to be told parcel there to pick up best thing about it was he miss delivered the parcel to start with so he must have went back there to piyiit up absolutely useless”

Helpful Report

Posted 1 week ago

“DPD has reached a level of incompetence I didn’t think possible from a national delivery company. Their drivers appear to treat delivery as an optional extra, with parcels routinely “attempted” at completely different houses, different streets, and sometimes even random numbers that bear no relation to mine. It’s become a lottery where my parcels might end up anywhere except the address clearly printed on the label. The excuses they churn out are just as ridiculous. I’ve had everything from “Unable to find your property” to “Couldn’t get through the gates”. We don’t even have a gate. It genuinely feels as though their drivers work from a rotating script of pre-set excuses rather than putting in the minimal effort required to deliver to the correct location. As for communication, it’s virtually non-existent. Their customer service might as well not operate at all, there’s no human to speak to, only endless automated loops that lead nowhere. If you hold on though, you do get through to a call centre, where the staff apologise but are unable to provide any support or resolution. There is no sense of responsibility, no willingness to help, and absolutely zero accountability when they get things wrong. And they get things wrong with staggering frequency. At this stage, DPD might as well stand for “Doesn’t Properly Deliver” or “Delivering Problems Daily”, because that’s exactly what they specialise in. If you have any choice in courier, choose literally anyone else. DPD is a textbook example of how not to run a delivery service. UPDATE: After staying in for three consecutive days to receive a parcel, each day given a specific one-hour delivery slot, and after providing clear directions and a contact number, DPD still couldn’t manage a straightforward delivery. Two attempts were falsely marked as “can’t find the house”, despite the property being correctly addressed, easy to locate, and clearly signposted. The third was marked as “owner not in – could not deliver”, while we were sitting inside waiting. To make matters even worse, the driver provided photographic “evidence” of an attempted delivery — not of our home, but of an entirely different house with an entirely different number. One would assume that basic reading comprehension is a prerequisite for a delivery driver, but evidently not at DPD. This isn’t a small inconvenience; it’s an ongoing catalogue of excuses, misinformation, and outright incompetence. The complete lack of care, accuracy, and accountability shown by DPD is nothing short of disgraceful.”

Helpful Report

Posted 1 week ago

“Stole my parcel and refuse to answer the phone”

Helpful Report

Posted 1 week ago

“I have been waiting at home all day for a scheduled SwapIT delivery, having cancelled a day in the office to ensure I was available. My desk has a clear view of both the front door and the window, and at no point did anyone attempt delivery. Despite this, I received a message stating: “I’m sorry to inform you that your parcel from Greenbridge Technology was refused today, 26th November 2025, because the item for exchange was not ready or required. This means that when the driver attempted to complete the SwapIT delivery, the swap couldn’t happen.” This is simply not true, as no driver attended my property. When I attempted to raise a concern via the DPD app, the process was extremely frustrating. The chatbot repeatedly asked the same questions and never connected me to a team member, despite saying it would do so. There was no clear route to raise feedback or log the issue properly. I then phoned customer services. After 15 ton20 mins in a queue, the adviser rearranged the swap for Friday, she was unable to direct me to any way of formally logging my complaint. She also confirmed that the delivery photo only showed the parcel itself, no door, no property, and I am unable to view this photo in the app. Overall, the experience has been abysmal from start to finish. The process, which should be simple, has proven unnecessarily difficult and completely ineffective. I hope this feedback is taken seriously and that steps are taken to improve both delivery accuracy and customer support.”

Helpful Report

Posted 1 week ago

“2 deliveries in 2 days. First they couldn't find our property, so the parcel went back to the depot. Had our mobile, but couldn't be bothered to ring us. Today they delivered another parcel to a pharmacy! You couldn't make it up!”

Helpful Report

Posted 1 week ago

“These are the real reviews, not the nonsense posted on Trustpilot. Useless company who regularly deliver my parcels to the wrong address. Leaving a photo of the wrong property is pointless. Why do your drivers not even attempt to make contact, either leaving an email stating you are not in, when you are, subsequently delivering to the wrong address, without even ringing the bell. Ah but they leave evidence of delivery- an unrecognisable photo of another property!. Shambolic and should not be in business. After losing a delivery worth several hundred pounds tonight, I will no longer purchase off Amazon or anyone else that uses DPD.”

Helpful Report

Posted 1 week ago

“Absolute rubbish service. It was obvious the driver wouldn't get to me on time. The app told me I was number 51 when the driver was on delivery 32 and my driver was 15 mins away. Im no expert but unless he was an Olympic athlete or something that's just not possible. The delivery was finally cancelled after a 2 hour wait. Feel sorry for the companies that use DPD. I wouldn't.”

Helpful Report

Posted 1 week ago

“I've only given 1 star because I can't give 0 stars. Utterly, utterly useless. Driver took a photo of my house on 2 of the attempted deliveries (one from either side, and I was in both times!) and on the 3rd attempt, I waited outside during the supposed 1 hour slot, and got an email saying sorry they had missed me. No attempt was made at all! I have now cancelled my order as it is too frustrating to attempt another phone call to their so called customer service department. Avoid this company at all costs!”

Helpful Report

Posted 1 week ago

“I’m really disappointed with my delivery experience today. My parcel was due to arrive, and according to the driver, they “pressed the intercom” but I didn’t receive a single call on my phone. Instead of actually trying to contact me properly, the driver simply took a photo of the caller panel and left. No call, nothing. When I reached out to customer service, the support was completely unhelpful. I explained that either the driver didn’t bother or the intercom didn’t work, but either way, what am I supposed to do? Am I expected to stand outside in the cold with my baby tomorrow, waiting around in hopes the driver decides to try again? Why can’t the driver call my mobile number, which they have, like every other delivery company does? This whole experience has been frustrating and avoidable. If DPD expects customers to receive their parcels, the least they can do is ensure drivers properly attempt delivery and customer service offers real solutions instead of shrugging responsibility. I truly hope their process improves.”

Helpful Report

Posted 1 week ago

“I waited all day for a DPD collection and when the time came for the collection, it was marked as there is nothing to collect. Despite me being home, no one knocked or rang the bell so I can only assume there was no attempt at collection. This has also happened multi times when getting things delivered. Dpd is too be avoided”

Helpful Report

Posted 1 week ago

“My parcel was dropped at a retrieval point on tue nov 18. Dpd didn´t pick it up until sat 22 nov. It is now nov 24 and I still haven´t received it. This is ridiculously long for a parcel from the Netherlands to Belgium.”

Helpful Report

Posted 1 week ago

“This has been the most frustrating delivery experience ever. My package was scheduled for Friday, with a 14:00–15:00 slot, and I had to be home for a swap of my printer. I rearranged my whole day for it—only for DPD to completely fail. First, they didn’t show up. Then, I was told the driver was delayed and it would still come that day. By evening, I was told delivery would now happen on Monday. Customer service promised Sunday between 08:00 and 12:00—but once again, no one showed. I canceled my entire Sunday just for nothing. Now they tell me Monday, when I’ve already made plans. This is beyond incompetence. Repeatedly rescheduling, lying about delivery times, and zero accountability—it’s completely unacceptable. DPD has wasted my time, caused me stress, and I will never use them again. Avoid them at all costs if you need your deliveries on time!”

Helpful Report

Posted 1 week ago

“Think 1 star is too good for you. Paid for delivery on the 22nd October. Phone wasn’t delivered, driver lied and said no one was in. I was waiting for the delivery in my front bedroom. Having had surgery to my leg, I required the shortest distance to get to door. After giving yourselves 3 different options for delivery and them being turned down by you. I now have the expense of getting a house sitter to accept delivery, while I’m at the hospital. Sorry doesn’t cut it. I’m a 75 year old disabled lady, who has been left with no means of communication, if I have an emergency. I feel vulnerable. I hope your proud of yourselves.”

Helpful Report

Posted 1 week ago

“The delivery has not even been attempted. I suddenly received a message claiming that I refused the parcel! The helpline doesn't work, and you cannot speak to anyone using the app, which supposedly 'allows for VIP care'. The automated chat says their records show that a delivery attempt was made and the parcel was refused, and asks me to check the photo of the property where the delivery was attempted. There is NO photo! Absolutely atrocious service.”

Helpful Report

Posted 2 weeks ago

“Apparently they came to deliver my package but was standing at the windows waiting and no one arrived. Then get an email to say sorry they missed me. No one came to my door nor rang the bell. They have a pic sent on their system that shows a white car according to Samsung yet I have two cars parked on my drive of which both are NOT white!. I am fuming as i have been waiting for 2 weeks!”

Helpful Report

Posted 2 weeks ago

“Horrible experience.”

Helpful Report

Posted 2 weeks ago

“I’ve had the worst experience with this company. I dropped a letter to a local pick up location on Sunday for an international delivery which says within 5 working days delivery and even today it has not been collected from the local shop. I have chased three times and on every call I am told a different story. I have now reprinted my document and sending via FedEx which worked very well in the past.”

Helpful Report

Posted 2 weeks ago

“Worst delivery the have robbed trainers from my parcel and said it was delivered even though the picture showed just 1 parcel manager needs to sort this out ASAP”

Helpful Report

Posted 2 weeks ago

DPD is rated 1.1 based on 5,504 reviews