DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,533 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,533 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sad home waiting for the parcel at the expected timeslot. Nobody came, nobody called. I then received a message saying the parcel had been "refused" due to the name "not being recognized". I called customer service and the person on the phone told me that the reason for the failed delivery was that instead of "Flat 2" followed by the building name, the address was written as "2" followed by building name and therefore, the absence of the word "flat" explained caused the issue. The person on the phone also said that I "lied" when I said the address was indeed correct. You would assume that given that they had the right postcode, the right street address, and the right building name but were wondering about what "2" meant, they could have called me. Well they did not and instead declared the "name not recognized".”

Helpful Report

Posted 1 week ago

“Bought a pair of speakers, and the seller paid DPD to deliver the parcel on Monday 8th December. On Saturday 6th December I receive an email from DPD saying my parcel is out for delivery. I re-schedule the parcel for Monday again through their website and get an email confirming it will be delivered on the Monday. As I have not got a delivery time slot on the Monday I contact them. A customer advisor LIES to me: saying I never rescheduled the delivery. I told them I have emails confirming. They instist I haven't, even if the online tracking clearly states that. I ask to speak to a manager. I was disconnected from the app. This is a company of VILE LIARS who are TOTALLY UNRELIABLE”

Helpful Report

Posted 1 week ago

“Unfortunately, my experience with DPD has been extremely disappointing. My package was lost and, despite multiple requests for clarification, I never received any clear explanation about what happened. Customer support was unresponsive and unable to provide useful information or a solution. I expected more professionalism and better care for customers. At this point, I can only advise against using their service, hoping they improve the handling of shipments and their communication with clients in the future.”

Helpful Report

Posted 1 week ago

“Absolutely useless...wrong address..no driver apparently the following day so still waiting without any communication from DPD...they deserve to go d own!!!”

Helpful Report

Posted 1 week ago

“Lying delivery drivers say they missed you but photo is no where near my house and I have CCTV which shows they lie. Never use this company they are worse than Royal Mail. My package has still not arrived therefore will seek legal action”

Helpful Report

Posted 1 week ago

“Stolen a parcel or never bothered to deliver. DISGUSTING COMPANY WONT ISE AGAIN UNRELIABLE. AND LIARS”

Helpful Report

Posted 1 week ago

“DPD is turning out to be very unreliable!!!!!!!! They were supposed to deliver an item to my house, this delivery service decided to drop my package 15m drive for my house without my consent, they are telling me there isn’t anything they can do!”

Helpful Report

Posted 1 week ago

“They delivered God nows where sent me a picture of a storage box somewhere and they say "the parcel was handed to resident", they definitely not, being at home all day 2 feet from the door, nobody rang/knocked 🤬. Fuming ..”

Helpful Report

Posted 1 week ago

“When @dpduk__delivery @DPD_Uk_Crew let your dog out for a run in the road, and just drive off… WOW! 🤬 I am in actual shock at how awful this is - didn’t even try to notify us or make us aware of what had happened. If they just rang the doorbell non of this would have happened!”

Helpful Report

Posted 1 week ago

“The driver tried to deliver parcel Twice to the wrong address tried chat but the bot just repeats things and you get nowhere two completely different photos by the same driver and not one of them is the correct address”

Helpful Report

Posted 1 week ago

“Delivery driver says they attempted delivery twice, outside the indicated timeslot, while I was at home waiting for the bell to ring. Both times, the driver sent photographs of wrong addresses, although my address is correctly written on the package. Cannot reach company through any communication channel. Reference, Order N 15503801945305 1st delivery DEC 4, timeslot 15:58-16:58 Advised driver was late. Delivery "attempted" at 23:38 with photograoh of another home sent. Doorbell never rang, driver never tried to deliver anything. 2nd delivery DEC 5, timeslot 14:30-15:30 Advised driver was late again. Delivery "attempted" at 17:48 with photograph of a second wrong home sent. Doorbell never rang, driver never tried to deliver anything. I was home all afternoon and evening both days”

Helpful Report

Posted 1 week ago

“03 Dec 2025 I sent a parcel to my friend in Italy. 05 Dec 2025 it returned up at my own address with no explanation. Contacted DPD customer services. There was no accessible record as to why the parcel had been returned, and the International Team that could help had finished at 17:00, not to return until Monday morning. I did not know until this moment that Europe and postage to it was a Mon - Fri 09:00 - 17:00 type of business. I suppose the only "good" thing that came out of this is that it only took 2 days for it to be returned. 😖”

Helpful Report

Posted 1 week ago

“DPD has been the worst delivery company I’ve had to deal with. For the past two years, I haven’t received a single parcel at my flat. This includes weekly fresh-food deliveries clearly labelled “Do not leave unattended.” My only delivery instruction is “Don’t leave at concierge, I am home,” yet they never attempt delivery and consistently leave parcels unattended at a concierge 500m away. Sometimes they don’t even register the delivery, leaving me without access to the room. Their customer support has been equally unhelpful. I’ve reported every single failed delivery with zero improvement. Recently, their service has somehow gotten worse. Instead of attempting my flat or even the concierge, they now skip both entirely and leave parcels at a post office 10 minutes away, accompanied by the message: “Our driver missed you.” They didn’t — they simply never tried. I’ve started cancelling subscriptions when DPD was involved and let the companies know. DPD cannot perform their core job — delivering parcels.”

Helpful Report

Posted 1 week ago

“Waited whole day for my parcel only to receive a text at 20:38 saying they'll deliver to "Shop" as no one was in, followed by another message saying they'll deliver at my address tomorrow. I have a camera so it's easy to tell that no one attempted delivery. Appears that a once reliable company is racing to the bottom.”

Helpful Report

Posted 2 weeks ago

“Bought a laptop from HP and firstly tried to deliver it early after giving us a slot. As they couldn’t leave it they sent another day and time. Took further time off and now they had damaged the box so wouldn’t deliver it. HP then cancelled so used curry’s and again after giving us a day and time DPD failed to deliver it. Live chat was useless told us to just sit and wait. Still didn’t arrive!!”

Helpful Report

Posted 2 weeks ago

“Absolutely useless morons Unab, Unable to read address”

Helpful Report

Posted 2 weeks ago

“Shocking company, said they'd delivered my new iPhone it never came stay well away from them you will have big problems”

Helpful Report

Posted 2 weeks ago

“My recent experience with DPD UK has been both frustrating and disappointing. I see various other complaints, that goes to show how incredibly unreliable your company and values are. On multiple occasions, your delivery driver Abhinash, made no genuine attempt to deliver my parcel. I was waiting at home and then received notification claiming delivery was attempted, when he didn't come to the door or drop a card. Your delivery windows are completely unreliable, as you fail to keep to the specific time period you set, and offer no explanation. Your communication is non-existent. Your customer service is equally appalling. It is also aggravating that there's no meaningful way to provide feedback or rate your unprofessional drivers. Your system promotes unacvountability and shows how little the company wants to improve the quality of their service. You lot should be ashamed of yourselves. Amos, Hereford”

Helpful Report

Posted 2 weeks ago

“I just finished a night shift and stayed up for a parcel coming at around 9am. I got an email and a text saying sorry we missed you. I looked out of all of my windows and didn't see any van. Called up and DPD said they'd send him a message but there's only one way communication and they'd ask him to redeliver. He didn't. He took a picture of a random brown door so he probably tried delivering my £200 package to a random address. When I brought up this concern to the customer service they told me "but he didn't deliver it, and we have an internal service..." Which I would have to sort out, so thank you? Turned up at the drop off point to take the parcel. I'm behind two people also asking for DPD parcels. Another two people come in while I'm waiting for DPD parcels. While he's getting my parcel, and you can't make this up, a DPD driver comes and is turned away because they have too many parcels. This is a systematic problem. Don't support this company. The Lincoln branch of DPD is hot garbage.”

Helpful Report

Posted 2 weeks ago

“The delivery was made exactly when DPD said it would and the goods were left exactly where I asked them to be left. It is so convenient to have a delivery slot given to you by 07:00 in the morning and with a 1hr slot. Perfect!”

Helpful Report

Posted 2 weeks ago

DPD is rated 1.1 based on 5,533 reviews