DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,703 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute shambles, avoid DPD at all costs! I was due to have an important delivery today to a business address. I received a message to tell me David (Iwan) would deliver my parcel from the Rhymney (Cardiff) depot between 10.16-11.16. Whilst sitting in the office looking out the window, I witnessed David turn up in his van, drive around the car park, David then took a photo of the office from his driver's window before he drove off. I then received a message to say ‘sorry we missed you. Your driver David won’t be back today, but we’ll be back on Monday with your parcel’. The message also contained a photo of the office, which David had kindly taken from his driver's seat. Having phoned the depot immediately, I was assured that they had spoken to David and had reviewed his tracking and that he would return to deliver the parcel shortly. They also noted that David would call my mobile when he had arrived. I waited in the office all day, missing lunch, and returning home late, but no sight of my promised parcel, David, or the phone call. This is not the first time this has happened; however, I previously gave DPD the benefit of the doubt. Having actually witnessed the poor delivery ethics of the delivery driver today, I will never use DPD again or order any items that are potentially being delivered by them. Please be aware that if you are ordering items and need them for a specific date, do not use DPD.”

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Posted 3 weeks ago

“My parcel was delivered to the wrong address proof of delivery was provided via photo and someone signing for it but DPD didn’t want to pursue the matter basically told me to go away £100 out of pocket customer Servise is a total waste of space, wouldn’t trust this company ever again please avoid 😡”

Helpful Report

Posted 3 weeks ago

“Posted a parcel of clothes to Switzerland somewhere in the DPD system the contents of the parcel was changed to a Clothes Steamer. My daughter received a large import tax bill on this item. We have complained but the customer service agent is not helpful and is trying to blame me. I suspect that I am talking to an AI bot and not a person. We shall not be using this delivery service again.”

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Posted 3 weeks ago

“I placed an order on Amazon. DPD then delivered my parcel elsewhere, giving a photo of the parcel at some backyard shed. I EVENTUALLY got through to someone who said someone would call me back. That call came back an hour or so later (by which time of course the lazy driver who'd just dumped the parcel down a completely different street/address had gone off. Apparently, the driver was given my number and asked to retrieve the parcel and deliver it to me - OF COURSE HE DIDN'T, he couldn't be bothered to deliver it the first time, so why would he even bother the second time. I phoned today and was advised the driver 'wasn't working today' and the manager suggested I start working for DPD, phone THEIR CLIENT, asking them to raise a complaint with DPD! Astonished! I certainly was, they couldn't contact THEIR OWN CLIENT, who paid them to deliver the parcel, apparently they needed me to do it!”

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Posted 3 weeks ago

“I am very sorry you choose to employ a complete and utter liar!!! Your driver did not miss me, I have CCTV of him getting a parcel out of the van and passing it to me, I then told him this is for a Mr Pearce and not me, he then said he had somebody helping number the parcels and they numbered it wrong, he went back to the van and came back and said I am down as Number 40? how would I know this information if he missed me? I was drop number 38 so more lies. He then went back to van turned to me and said he would need to do a few more drops to clear the van to find my parcel, More lies because he did not and had no intention of coming back Then I get an email to say he has missed me! Would you like to see and hear the CCTV footage of the so called missed delivery?? I don't think so do you because it will prove what a liar Aaron from Exeter depot is!! Complete bull and useless service, if you can't tell the truth or think sensibly on your feet just apologise for you mistake!”

Helpful Report

Posted 3 weeks ago

“DPD failed to deliver a package of frozen meals today. Their driver Russell, was delayed, then went back to the depot in Goole without attempting delivery. Apparently, he's going to try to find Hull again tomorrow, with a box of defrosted mush. Wouldn't recommend this company if they were the only ones left.”

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Posted 3 weeks ago

“This is by far the worst courier service on earth as a whole. I was home. Home! In my living room which is very close to the front door by the way and the idiot did not knock not even once! Just slipped in paper and went away. My question is , why bother? I hy drive all the way to the address without making any effort to deliver the package? Why?! Not the first nor the second time this is happening. Why does companies still use their service to deliver products to clients?”

Helpful Report

Posted 3 weeks ago

“I purchased a projector Screen for £349 pounds from amazon ON THE 31 Mar 2026.to be delivered BY DPD ON THE SECOND OF APRIL .the tracking no is 2177 154 959 I have not received it, all DPD say's is Your parcel is on its way back to Amazon .all amazon say's is your parcel is on it's way back to the seller. I phoned amazon helpline and spoke to Asian people(its a struggle understand them)they say, YOU WILL NEED TO PLACE A NEW ORDER.WE'LL AMAZON SED IF YOU HAVEN'T RECEIVED YOUR REFUND IN 14 DAYS CONTACT US, I DID.SO WHERE IS MY REFUND.??? SO I CAN MAKE A NEW ORDER ????? I HAVE NOT RECEIVED ONE.???.AND IT HAS NOW BEEN 22 DAYS ??????...SO WHAT CAN I DO????..”

Helpful Report

Posted 3 weeks ago

“It is a certified robbery by scammers who pretend to be couriers. But they show up, take a quick pic of your home while avoiding CCTV and run away with your property. So the DPD driver gets your goods after you spent your money. Yodel is the same criminal enterprise. Both DPD & Yodel rob Recipients. Tell the company who sold you the missing goods to stop using DPD!”

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Posted 3 weeks ago

“Zero wasn’t an option thats why one star! I had an extremely frustrating experience with DPD’s collection service, and I feel compelled to share it so others are aware. I rescheduled a single pickup three separate times because their drivers repeatedly failed to collect the parcel. Each time, I was told the same thing: that the driver attempted collection but “no one was available” or “there was nothing to collect.” This was simply not true. I was at home waiting every time. I provided very clear instructions, including access codes, detailed directions, and even photos of the address. On top of that, I left a note clearly stating that I was inside and waiting for the collection. Despite all of this, the driver still reported false information. Customer service was equally disappointing. While they were polite and apologetic, their only solution was to ask me to reschedule again and again. On multiple calls, I was promised that the driver would return later the same day—those promises were never fulfilled. It’s incredibly inconvenient and unfair. People stay home, rearrange their schedules, and lose valuable time just to manage a single collection. To be repeatedly let down like this, with no accountability, is unacceptable. In the end, I gave up and asked the buyer to arrange an alternative collection method. I will not be using DPD again. Based on my experience, their collection service is unreliable, poorly managed, and wastes customers’ time.”

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Posted 3 weeks ago

“Terrible service. I ordered a armchair from Marks & Spencer’s not something that can be left with a neighbour as it had to be lifted into my flat. The first attempt they took the chair to the completely wrong address. I didn’t receive the hour window of delivery anyway. Then they sent me a photo of the block of flats they tried to deliver to …. It’s about half a mile away from where I live….. second attempt a week later didn’t even turn up at all. No proper information on the tracking page. So the chair has just been sitting in a warehouse for two days and I’d waited in all day on both days…. absolutely useless. Trying to get hold of them is virtually impossible.”

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Posted 3 weeks ago

“If I could give no stars I would. Totally inept and almost certainly worst courier service out there”

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Posted 3 weeks ago

“Ordered an item for my holiday, a week before the departure date. Of course DPD scheduled delivery when I am at work. No option to drop it off to collection points. Zero flexibility or willingness to to communicate. Finally I book Friday off work and schedule delivery to Friday. They didn't come and on the phone they say they lost the parcel. So definitely I can't use my item on my holiday and after my holiday I will have to contact sender (not they) to launch an investigation.”

Helpful Report

Posted 3 weeks ago

“Delivery not even attempted. They tell lies. If the driver wants to knock off and go home early they just say there was no one at the house who could give the PIN number, even though they’ve not been near the address. If you catch this in time, their office will say they’ll come back. They won’t. They’ve already scampered long ago. Despicable company with no apparent control over their drivers.”

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Posted 4 weeks ago

“I ordered a new phone which is very important to me at this moment. It happened three times so far with that one order. The courier was not able to give me a call when he was waiting outside. He didn't even put the building code on that I provided him with. When I called a DPD customer support then were not able to semd it back tothesemder neither if I asked them to do so. I'm so tired and annoyed with DPD. Never again.”

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Posted 4 weeks ago

“Très déçu par cette société. Mon fils commande, paye un supplément pour une livraison express sous 24/48 h, (pièce de voiture, bref…)ça fait une semaine, pas de livraison (En attendant mon fils doit limiter ses déplacements, donc doit s’arranger pour aller au boulot) . Il appelle DPD et là on lui dit qu’il n’y a pas de nom sur la boîte aux lettres ! Foutage de gueule, les livreurs sont dans l’obligation soit de sonner, essayer d’appeler le client ou au pire voir avec un voisin pour se renseigner. Arrêtez de prendre les gens pour des cons. Plus jamais cette boîte de livraison. Bande de bon à rien ! Soyez sûr que moi je ne prendrais jamais une livraison par vous !”

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Posted 4 weeks ago

“On numerous occasions DPD have missed the delivery slot, and told Bare faced Lies about it, Last Night I waited for 4 Hours after the 1 Hour slot, with the app tracking stating "Your driver is delayed and will be with you shortly, " this Morning it says they tried to deliver and I couldn't provide a Pin Number, This isn't the first time it has happened, Bare Faced Lies instead of customer service, Whilst obviously problems occur, to Lie and not admit and contact about the problem is completely unacceptable”

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Posted 4 weeks ago

“This is the second time in 3 months that my parcel was delivered to the i correct adress and some random person signed for it?! Not even in the correct suburb! Worst courier company ever! How can you just let anybody sign for a parcel if the name is clearly visible?!”

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Posted 4 weeks ago

“I paid for next day delivery before noon,as it was a most urgent package.I tried to track it online,but no joy.I then called their phone number,only to find that it had gone to the wrong depot address,and it would now be the following day before it was delivered.Both dreadful and pathetic....and incredibly inconveient,let alone financially impacting.Never again.This is one time too many.”

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Posted 4 weeks ago

“Driver took a picture of my house from the street and left the "couldn't deliver" note on the drive by my car. Absolutely the worst company ever, I rang the sending company, who contacted dpd and the said he would come back. Yeah right. Waiting till tomorrow now. Did not even come to the door ( which was open) or ring the bell which I tested and it works. Good news is the company sending my parcel is to stop using dpd next week because they stuff up 80 % of their delivery's.”

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Posted 1 month ago

DPD is rated 1.1 based on 5,703 reviews