DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,521 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,521 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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374

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD has been the worst delivery company I’ve had to deal with. For the past two years, I haven’t received a single parcel at my flat. This includes weekly fresh-food deliveries clearly labelled “Do not leave unattended.” My only delivery instruction is “Don’t leave at concierge, I am home,” yet they never attempt delivery and consistently leave parcels unattended at a concierge 500m away. Sometimes they don’t even register the delivery, leaving me without access to the room. Their customer support has been equally unhelpful. I’ve reported every single failed delivery with zero improvement. Recently, their service has somehow gotten worse. Instead of attempting my flat or even the concierge, they now skip both entirely and leave parcels at a post office 10 minutes away, accompanied by the message: “Our driver missed you.” They didn’t — they simply never tried. I’ve started cancelling subscriptions when DPD was involved and let the companies know. DPD cannot perform their core job — delivering parcels.”

Helpful Report

Posted 1 week ago

“Waited whole day for my parcel only to receive a text at 20:38 saying they'll deliver to "Shop" as no one was in, followed by another message saying they'll deliver at my address tomorrow. I have a camera so it's easy to tell that no one attempted delivery. Appears that a once reliable company is racing to the bottom.”

Helpful Report

Posted 1 week ago

“Bought a laptop from HP and firstly tried to deliver it early after giving us a slot. As they couldn’t leave it they sent another day and time. Took further time off and now they had damaged the box so wouldn’t deliver it. HP then cancelled so used curry’s and again after giving us a day and time DPD failed to deliver it. Live chat was useless told us to just sit and wait. Still didn’t arrive!!”

Helpful Report

Posted 1 week ago

“Absolutely useless morons Unab, Unable to read address”

Helpful Report

Posted 1 week ago

“Shocking company, said they'd delivered my new iPhone it never came stay well away from them you will have big problems”

Helpful Report

Posted 1 week ago

“My recent experience with DPD UK has been both frustrating and disappointing. I see various other complaints, that goes to show how incredibly unreliable your company and values are. On multiple occasions, your delivery driver Abhinash, made no genuine attempt to deliver my parcel. I was waiting at home and then received notification claiming delivery was attempted, when he didn't come to the door or drop a card. Your delivery windows are completely unreliable, as you fail to keep to the specific time period you set, and offer no explanation. Your communication is non-existent. Your customer service is equally appalling. It is also aggravating that there's no meaningful way to provide feedback or rate your unprofessional drivers. Your system promotes unacvountability and shows how little the company wants to improve the quality of their service. You lot should be ashamed of yourselves. Amos, Hereford”

Helpful Report

Posted 1 week ago

“I just finished a night shift and stayed up for a parcel coming at around 9am. I got an email and a text saying sorry we missed you. I looked out of all of my windows and didn't see any van. Called up and DPD said they'd send him a message but there's only one way communication and they'd ask him to redeliver. He didn't. He took a picture of a random brown door so he probably tried delivering my £200 package to a random address. When I brought up this concern to the customer service they told me "but he didn't deliver it, and we have an internal service..." Which I would have to sort out, so thank you? Turned up at the drop off point to take the parcel. I'm behind two people also asking for DPD parcels. Another two people come in while I'm waiting for DPD parcels. While he's getting my parcel, and you can't make this up, a DPD driver comes and is turned away because they have too many parcels. This is a systematic problem. Don't support this company. The Lincoln branch of DPD is hot garbage.”

Helpful Report

Posted 1 week ago

“The delivery was made exactly when DPD said it would and the goods were left exactly where I asked them to be left. It is so convenient to have a delivery slot given to you by 07:00 in the morning and with a 1hr slot. Perfect!”

Helpful Report

Posted 1 week ago

“4 large heavy parcels clearly marked for delivery to a petrol station left in the porch of our domestic dwelling Tried to contact their customer services by phone but they simply disconnected the call Totally dire “service “”

Helpful Report

Posted 1 week ago

“Absolutely useless bunch! My parcel was sent half an hour away from my house and when I did the hour round trip to collect it the shop keeper, who couldn't care less said he didn't have it and I needed to contact DPD. When I rang them, after 25 mns someone told me it's at the shop (we already know it isn't!) and I should do another hour round trip to check.... utterly useless. They wouldn't even redirect the parcel to a collection point close than me!”

Helpful Report

Posted 1 week ago

“Really do not understand how this delivery company still runs. The worst delivery company I have ever used. Especially the drivers in this company. Despite they have my correct address, they going to the wrong place. It is impossible to contact with the drivers. It is impossible to to receive your delivery from the first time with this delivery company.”

Helpful Report

Posted 1 week ago

“My parcel was left in a garage four cottages up the road from me by ' Andre ' on the 19th of November ! I received it today the 1st of December after the owner of the garage found the parcel lying in the corner ! DPD ? Rubbish!!”

Helpful Report

Posted 1 week ago

“My parcel was supposed to be delivered to my address.. the dpd driver decided to take it the post office instead !!!!!.. Went to collect from post office they wouldn't release it as there was nothing to scan ..we had another delivery next day from dpd Mike delivered our parcel..we explained that we couldn't get our parcel..he was going to post office that day..an hour later Mike turned up at my door with my parcel.. he went out of his way to get the parcel and deliver it to us..There are some delivery drivers who go beyond to deliver a great service to there customers ..Thank you Mike”

Helpful Report

Posted 1 week ago

“Shocking. The driving was running late so he delivered my package to a random property miles from my home. The delivery photo was of the box in his van! DPD were very good in sorting it out, though it took a call from the merchant that fortunately happened to be a large online business. The outer box was damaged but the item was safe and packed in another box inside, so I didn't lodge a complaint - I was just glad to have it. If I have a choice I will not be using them again. I'd rather pay the extra for a reputable courier.”

Helpful Report

Posted 1 week ago

“Yet again the delivery driver said we weren't in when we were! And they had notification of a safe place, but didn't bother to use it or as the parcel was tiny they could put it through the letter box . This happens constantly and we are convinced he just can't be bothered when its conjng up to the end of his shift”

Helpful Report

Posted 1 week ago

“This is by far the worst courier company I have had to deal with. The website and app are an exercise in frustration. Barely any information is given. This company is one of those that basically hide and make it extremely difficult to talk to an actual person. They use this infuriating AI agent which you just end up going around in circles. One minute it's telling me it's been delivered to my neighbour a day before they actually received the parcel or that now it's somewhere else. If they don't deliver on the day they are supposed, don't expect any customer service. There isn't any.”

Helpful Report

Posted 1 week ago

“I am very disappointed with DPD’s service. The courier was supposed to deliver my package, but instead left only an empty delivery note with no information whatsoever about where my parcel actually is. Am I supposed to guess where it was left? Should I walk around to every neighbour, every yard, and every doorstep to find it? It’s unacceptable that the courier couldn’t even write a single word on the note. No communication, no indication, no responsibility. This is not how deliveries should be handled. I expect a much higher standard of service — DPD should ensure that their couriers provide clear information and deliver packages properly.”

Helpful Report

Posted 2 weeks ago

“Got abuse off a hothead DPD driver thinking he was in the right. Disgusting behaviour from someone in uniform. He was swearing hurling hand gestures out of his van window. Nasty person.”

Helpful Report

Posted 2 weeks ago

“The flowers for my mother's funeral were lovely, but no thanks to DPD but because my local supermarket has a good flower section. DPD failed to deliver my actual flowers on the correct day or even the following day, which I had allowed for. I wasn't even notified on the second day that they were not going to arrive that day until after 1pm, and then only because I was checking the status, not because they bothered to notify me. When I arrived back from the funeral it was to find that the box had been left on the garden path instead of in the porch as directed and was ruined by the rain. So I went to review my delivery and ticked the 'I want to complain ' box and nothing happened except the form closed”

Helpful Report

Posted 2 weeks ago

“Awful waited in all day for parcel collection to be told parcel there to pick up best thing about it was he miss delivered the parcel to start with so he must have went back there to piyiit up absolutely useless”

Helpful Report

Posted 2 weeks ago

DPD is rated 1.1 based on 5,521 reviews