DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,598 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,598 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was tracking delivery. When due I stood at my front window looking out for the van. He arrived, I watched him carrying a parcel next door. So I headed to my door to wait for him. He didn’t come. I opened my door and he had gone. My neighbour had come out as she had seen him throw something onto the soil in my front garden. The something was a blank delivery card. The address on the parcel was correctly addressed to me. She brought it round. Why did he deliver to the wrong address and throw a blank card into my garden. His name was Mohammed.”

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Posted 1 month ago

“Yet another delay with dpd. It is standard with this company. I can't remember a delivery to me without a delay.”

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Posted 1 month ago

“There are no words to describe the poor service of DPD.”

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Posted 1 month ago

“Shocking service as usual from dpd, going to have a disappointed wife on her birthday now. Paid extra for priority delivery only for them to text me 1hr before the time slot finishes to say it'll now be 4 days late. I would leave less than 1 star if I could.”

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Posted 1 month ago

“They deserve no stars! I have been waiting for my parcel for two days in a row. I got an email that they attempted delivery yesterday, when no one rang the intercome, so I rescheduled it for today. I was tracking the parcel to avoid missing, so when I saw they attempted again with no answer, I went out and called the driver, who ignored me and left. I am so disappointed. I do not believe they rang the intercome neither yesterday and today. I am so disappointed. Avoid this company!”

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Posted 1 month ago

“Awful service. Forth time delivery for same product and I stood out in the rain for 30 min to stop the fricking van to make sure🙄 Of course, this guy may have rung the bell given the chance, but i have little faith for the whole company now. I mean, really?!! This is what we need to do get “paid for” delivery? Avoid this service altogether. The other times we have been home and no one has ever rung the door bell. Picture from their “try” yesterday was few houses up the road and we were home. No knock. No ring. I downloaded the app so that I could stare at it until they were meant to come. Just no effort. Sort it out or close the business down. Please.”

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Posted 1 month ago

“Driver stated he handed my parcel to The Granery. Photo showed it against a wall. Problem was the wall wasn’t anywhere near my property and was intact in a different post code area. Thing is he’s delivered to my address without issue previously. Atrocious service.”

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Posted 1 month ago

“Terrible terrible useless terrible, should have MINUS STARS. Driver cam four times, each time knocked the door and almost immediately left. I have a Ring doorbell with camera, he did not once press it, my office is some steps away, each time I ran to the door, he was gone. Then last time (5th) they delivered to a totally different place (picture was not my house nor any in my street, I went to all 30 houses). Now I am fighting to get a refund for an item ordered for my daughter's birthday (Missed), supplier saying it was delivered, I am out of pocket several hundred pounds! Pics sho my door and the supposed delivery. DPD, cheats, liars, corrupt, inept, dishonest, all words synonymous.”

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Posted 1 month ago

“They hire people who do not qant to do their job and are dishonest. They never attempt to deliver, ever. I have never had to write review for shipping company. Mistakes happen but dpd is simply worse and worse. Every single time driver skipps my flat (he would have to go throug the gate and come upstairs) and delivers it straigt to local pick up point. They all jever even attempt to call the house. I tried calling and sorting that put with their complaon department but they dony care. Today again driver just marks 'we missed you' when i was waiting for my parcel. I will not be using them and requesting other delivery companies trom sellers.”

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Posted 1 month ago

“A critical issue arose that caused considerable stress as I struggled to resolve it on my own. After reading several positive reviews and recommendations, I decided to reach out to ERF. for their expertise. Their team responded quickly and clearly, eliminating long wait times and confusing communication. The support staff listened attentively and showed real patience as I explained the situation and my concerns. Their commitment to fully understanding the issue before offering a solution was evident at every step of the process.”

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Posted 1 month ago

“The driver daljit Singh didn't even knock my door while I am waiting behind it. He took my parcel and dropped it at a far away shop, while dpd took the money for delivering it. This behaviour automatically labels dpd as unethical earner for taking money for the job and not doing it.”

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Posted 1 month ago

“No attempt for deliveries”

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Posted 1 month ago

“This is one of the worst couriers that… This is one of the worst couriers that I have encountered in the past weeks. First, they delivered a tv with a cracked screen and then a mower with broken tyres . I sent a customer returns , nearly 4weeks ago (13.12.25) and it has not been delivered.What I find rather unbelievable is that , the parcel is being held in a depot about 20minutes away from the delivery location.I needed this delivered as soon as possible , so I can get my refund - but now ? You can’t get hold of a human being on the telephone , and all you get is just repeated scripts on the online chat. Online support got in touch to investigate , and it’s been 48 hours without a response. AVOID , AVOID this company at all cost. They have terrible /non existent customer service, peddle lies, possibly stealing products as well. If you can’t deliver, then at least return my product to me!!!”

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Posted 1 month ago

“so bad Bought next day delivery had to go out that day so i specifically put on the app to leave in my bin driver (Daniel) completely ignored that and is now delivering in 1 week time fuming never get parcel through dpd”

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Posted 1 month ago

“I have ordered a watch to gift on 31st Dec and I'm expecting my parcel Today and again second time DPD disappointed me. Earlier I had the same experience with DPD and they simply left within teo minutes. It will take atleast 2mins to come downstairs if we are at work on office room. DPD guys will not have that much time to wait. They simply take door photo and leave. Attached two photos showing DPD picture taken from CAR and one showing that I'm at home and doing my trailer repair around the same time.”

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Posted 1 month ago

“DPD managed for the first time to actually deliver to my door today I was told by Amazon that they had delivered it to me when in fact they hadn’t until today I don’t usually have a good experience with this company as normally they deliver it to wrong address well done 👍”

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Posted 1 month ago

“I have never received my packages. The driver’s name is Anish, and he keeps sending messages saying he “missed me at home,” even though I have been home every single time. Apparently, none of my 88 neighbors were home either. The first day they “missed me at home,” I called DPD and told them that if Anish has any problem delivering my package, he should call me the next day. Of course, the only thing I received was another message saying they “missed me.” I called customer service immediately and was told the driver would come back the same day. He never arrived. Yesterday, Anish “missed me at home” again. DPD is a joke, and Anish - if that is even his real name - should be fired.”

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Posted 1 month ago

“Real let down m. waiting christmas eve for my delivery to be lied to saying driver attempted to deliver. photo of my house no one approaching the house or even attempted. couldn’t be bothered to get out of their vehicle. Disgrace ruining peoples christmas’s”

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Posted 1 month ago

“DPD Chelmsford Depot – Fraudulent Delivery Records This review is posted as a matter of public record and accountability. A DPD Chelmsford driver, identified as Mohammed, falsely marked a time-critical business parcel as “delivery attempted” and uploaded a photograph that was not taken at our address or anywhere near it. The driver did not enter Meadow Lane. No delivery attempt occurred. In our view, knowingly uploading an unrelated image to support a delivery that never happened constitutes fraudulent misrepresentation. This was not an error or mistake — it was a deliberate act to falsely close a job without attempting delivery. This incident forms part of a wider, ongoing pattern at the Chelmsford depot where drivers avoid Meadow Lane entirely and then falsely record failed or attempted deliveries. The road is fully accessible and routinely used by other couriers and large commercial vehicles. There is no legitimate justification. As a direct result, our business has suffered operational disruption and financial loss. We are now formally pursuing legal action and are in active communication with DPD Head Office to ensure that: The Chelmsford depot is held accountable at management level False delivery records are treated as misconduct The driver involved is removed from delivery duties This review is not a complaint — it is a warning. Falsifying delivery records is not a customer service issue; it is a governance and integrity failure. DPD Head Office is aware of this situation. Any further false delivery attempts from Chelmsford will be treated as evidence of systemic misconduct and escalated accordingly. Businesses relying on time-critical deliveries should think very carefully before trusting this depot. Reference 1597 6914 3996 40”

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Posted 1 month ago

“Item "delivered" at 14:10 to addressee. This is quite the trick, seeing as I got this notification half an hour before 14:10 when I wasn't even at the property. How the DPD system allows a delivery to be logged in the future blows my mind. The driver also took a photo in front of closed door, but stated the item was handed to someone. Very dense behaviour. Missing item is now being investigated by both DPD and the retailer.”

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Posted 1 month ago

DPD is rated 1.1 based on 5,598 reviews