DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,565 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,565 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Amir Vora

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

371

Anonymous

Anonymous // 01/01/2019

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“Dear Sir or Madam, I am writing to raise a formal complaint regarding my recent and ongoing experience with your company. This complaint is to be escalated to senior management as a matter of urgency. On 9 December, I placed an order with Nike Factory, which was due for delivery on 11 December. I specifically took the day off work to ensure I was available to receive this delivery. Despite being present in my home all day, I received a notification stating that delivery had been attempted and that I was “not at home.” This is categorically false. I have CCTV footage covering the entire day, which clearly shows no delivery attempt was made. I am happy to provide this footage if required. Following your instructions, I arranged to collect the parcel from my local Post Office. Due to work commitments, I attended on 13 December. At the Post Office, my order number could not be located. However, there was a parcel in my name bearing a completely different tracking/order number. Due to the parcel being unusually heavy for a tracksuit, I opened it at the Post Office counter. Inside were approximately 50 children’s books. Nike Factory does not sell such items, which strongly indicates that the parcel was either tampered with or swapped while in transit. This would also explain why no delivery attempt was made at my address in the first place. I have since reported this matter to the police and have a crime reference number confirming that the correct item was never delivered or collected. As a result of this experience: * I have lost a day’s wages * I have not received the item I paid for * I have been caused significant inconvenience and distress * I have completely lost trust in your service Unless this matter is resolved promptly and reasonably, including appropriate compensation, I will have no option but to escalate this further. This will include sharing my experience with the Birmingham Mail and my own social media audience of over one million followers, as well as advising friends and family to avoid using your services. I expect: 1. A full investigation into the failed delivery and suspected parcel interference 2. Written confirmation of the outcome 3. Compensation reflecting the loss, inconvenience, and unacceptable service Please treat this complaint with the seriousness it warrants. I look forward to a swift and satisfactory resolution. Yours faithfully, Sharella Buchanan ”

Helpful Report

Posted 1 month ago

“I ordered cat litter and cat food from pets at home to be delivered next day and paid the extra for it, because I have had knee surgery and I am crutches I especially rang DPD and asked them to inform the driver to please deliver it to the 3rd floor as it's heavy items and I am unable to climb up or downstairs. I was told by the customer service agent this should not be a problem. I kept track of the delivery using the DPD app and I also used chat to ask to send message to driver to please bring upstairs. At 15:51pm the app informed me that I refused the package because it was damaged , but the driver never rang me, never buzzed my flat, he simply just logged it was damaged and delivery was refused when I never even saw or spoke to him. Also the app stated I was the next delivery for over 1 hour, he made sure to wait till after the customer service number was closed before marking the delivery as refused Even blind person can see that this was done on purpose simply because he did not want to deliver to items upstairs, so he simply damaged the box and claimed I refused it when I most definitely would not have refused it as I have cats and recently had kittens and desperately needed the litter and food. As a customer I feel extremely frustrated and angry because I know there will be no repercussions for this driver's behaviour , the whole courier delivery industry treats it's customers like rubbish but I had hopes that DPD being such large and reputable company would crack down on such devious manoeuvres by drivers to avoid delivering items that are not convenient. I live by myself and due to the knee surgery I am on crutches and have been stuck at home not able to go out do don't he shopping and have to rely on deliveries and so far DPD and Tesco drivers have been atrocious at carrying out the request to delivery to anything other than ground floor. I will contact DPD customer services tomorrow but have no confidence anything will be done and I will just have words to placate me”

Helpful Report

Posted 1 month ago

“Yet again my delivery has been delayed because Atif claims he “can’t find the address” — despite every other DPD driver managing just fine. This keeps happening whenever he’s assigned to Abbey Wood. Absolute waste of time and very poor service. DPD need to sort this out.”

Helpful Report

Posted 1 month ago

“Never turned up Said I wasn’t in Waste of time useless delivery service And untrustworthy”

Helpful Report

Posted 1 month ago

“Awful company! Lies about failed delivery attempts! Had our boxes of food dumped in a gateway 5 miles from our property and the driver said it had been delivered, Friends from the next village found it the next day! Today yet another lied delivery attempt Pathetic”

Helpful Report

Posted 1 month ago

“Not reliable company. I recommend other companies to not use DPD to deliver the products bought by their clients on their websites. No customer support, no explanations, no messages. 3 times I had to reschedule the delivery because the driver never came and still waiting. Stay away from this company.”

Helpful Report

Posted 1 month ago

“For the third time in 3 Months, they've dumped thousands of pounds worth of stock outside our commercial building and in the open without letting us know. On a previous occasion, they blocked the main door, which is also a fire exit.”

Helpful Report

Posted 1 month ago

“Delivery in Rochdale tried twice both times wrong address”

Helpful Report

Posted 1 month ago

“I had a speaker that needed repairing at the manufacture. I parcelled it up well double bubble wrapped and well taped. It arrived cracked on 3 corners. Now no longer worth repairing, I emailed a complaint to DPD. Various emails back and forth asking for photo evidence of the damage, how it was packed, quality of the box etc. Then they asked for a claim value which I sent. Now all communication from them has stopped despite me reminding them several times. I tried calling but all I got was a call center in the back of beyond, who couldn't help me because the delivery was ordered online. I am now at a point where I have no further option but small claims of which I dont want the hassle. This is an absolute disgrace. Regulations should be in place so customers can talk to someone easily, and resolve the matter without feeling ripped off without consequence for them. I would strongly advice anyone from using DPD.”

Helpful Report

Posted 1 month ago

“Absolutely shockingly bad experience with DPD. They used to be a good courier company but no more. Today we were expecting a collection from a courier of DPD and waited in all morning, keeping a watch on our door and Ring doorbell. We had tracking to say they were expected between 11.05-12.05 but no-one came to the property and then upon checking the tracking again just after this time they told an absolute lie and said they had collected the item. No-one collected anything, no ring on the doorbell happened so if they collected anything at all it was not from our property! On phoning DPD and sitting on hold for ages they were totally useless, there was nothing they could do even though we have a relatively local depot and all they suggested is that we get back in touch with the seller who arranged for the collection. I would not recommend DPD anymore one bit and given the choice would avoid them like the plague.”

Helpful Report

Posted 1 month ago

“A TIME SLOT OF 19.09 - 20.09 GIVEN VIA EMAIL STATING JAMES THEIR DRIVER WOULD BE DELIVERING MY PARCEL, JUST PASSED MY TIME SLOT A VAN PULLED UP OUTSIDE MY HOUSE AND THE DRIVER DID NOT EVEN GET OUT THE VAN AND DROVE OFF, WITHIN A COUPLE OF MINUTES ANOTHER EMAIL RECEIVED STATING THIER DRIVER JAMES HAD MISSED ME. ALL CAUGHT ON CCTV, SO DPD WHY DO YOU LIE AND WAIST PEOPLES TIME. YOUR DRIVERS MAY BE BUSY BUT SO ARE THE REST OF US.”

Helpful Report

Posted 1 month ago

“Always say tried to deliver, but always someone here and we got doorbell camera . You know when they going to say they tried to deliver. They knock the tracking off . Sometimes even taking a photo of the wrong street. It’s a pity . We’re one of the best .”

Helpful Report

Posted 1 month ago

“I sad home waiting for the parcel at the expected timeslot. Nobody came, nobody called. I then received a message saying the parcel had been "refused" due to the name "not being recognized". I called customer service and the person on the phone told me that the reason for the failed delivery was that instead of "Flat 2" followed by the building name, the address was written as "2" followed by building name and therefore, the absence of the word "flat" explained caused the issue. The person on the phone also said that I "lied" when I said the address was indeed correct. You would assume that given that they had the right postcode, the right street address, and the right building name but were wondering about what "2" meant, they could have called me. Well they did not and instead declared the "name not recognized".”

Helpful Report

Posted 1 month ago

“Bought a pair of speakers, and the seller paid DPD to deliver the parcel on Monday 8th December. On Saturday 6th December I receive an email from DPD saying my parcel is out for delivery. I re-schedule the parcel for Monday again through their website and get an email confirming it will be delivered on the Monday. As I have not got a delivery time slot on the Monday I contact them. A customer advisor LIES to me: saying I never rescheduled the delivery. I told them I have emails confirming. They instist I haven't, even if the online tracking clearly states that. I ask to speak to a manager. I was disconnected from the app. This is a company of VILE LIARS who are TOTALLY UNRELIABLE”

Helpful Report

Posted 1 month ago

“Unfortunately, my experience with DPD has been extremely disappointing. My package was lost and, despite multiple requests for clarification, I never received any clear explanation about what happened. Customer support was unresponsive and unable to provide useful information or a solution. I expected more professionalism and better care for customers. At this point, I can only advise against using their service, hoping they improve the handling of shipments and their communication with clients in the future.”

Helpful Report

Posted 1 month ago

“Absolutely useless...wrong address..no driver apparently the following day so still waiting without any communication from DPD...they deserve to go d own!!!”

Helpful Report

Posted 1 month ago

“Lying delivery drivers say they missed you but photo is no where near my house and I have CCTV which shows they lie. Never use this company they are worse than Royal Mail. My package has still not arrived therefore will seek legal action”

Helpful Report

Posted 1 month ago

“Stolen a parcel or never bothered to deliver. DISGUSTING COMPANY WONT ISE AGAIN UNRELIABLE. AND LIARS”

Helpful Report

Posted 1 month ago

“DPD is turning out to be very unreliable!!!!!!!! They were supposed to deliver an item to my house, this delivery service decided to drop my package 15m drive for my house without my consent, they are telling me there isn’t anything they can do!”

Helpful Report

Posted 1 month ago

“They delivered God nows where sent me a picture of a storage box somewhere and they say "the parcel was handed to resident", they definitely not, being at home all day 2 feet from the door, nobody rang/knocked 🤬. Fuming ..”

Helpful Report

Posted 1 month ago

DPD is rated 1.1 based on 5,565 reviews