DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,290 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They lost my 48 hour Covid test kit when I returned from Australia. I had been stuck in Australia for 22 months and the result would have let me see Family & Friends after 48 hrs max. DPD Middleton repeatedly failed to make this delivery. I had to quarantine until it arrived. My family & friends had organised a celebration and I could not attend. Each day they said it would be delivered. Each day at lunchtime they confirmed it wasn’t loaded onto the delivery van. This went on for weeks. It arrived after my quarantine period was over. The latest delivery they were supposed to make last month went wrong too. The driver said he couldn’t find my building. I live in a flat in a mill conversion. It’s the biggest building the village. They really are dreadful IMHO”

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Posted 1 month ago

“Matt delivered parcel covered in spilled fuel”

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Posted 1 month ago

“Maria from the Fareham DPD branch is an absolute disgrace. I was at home the entire time, but she didn’t even bother getting out of her car to deliver my parcel. Useless!”

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Posted 1 month ago

“DPD - neinformovalo mě předem ani sms ani emailem o doručení balíčku a jen mi zavolal kurýr že je před domem. Volal jsem mu za pár minut a už telefon nebyl funkční. Druhý den mi kurýr telefon nebral celé dopoledne i přes to že mě osobně zná a ví kde bydlím. Místo toho mi na infolince řekli že bude doručen na vzdálené místo. Přitom balík byl objednán na mou adresu! DPD nebylo i před raní brzké zavolání na infolinku ochotno mi balík doručit kam byl směřován, tedy na mou adresu! DPD je za mě tímto totálně podprůměrná dopravní společnost již srovnatelná takřka s Českou Poštou. Za mě služba tragická nerespektující včasné prosby zákazníka!!!!”

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Posted 1 month ago

“DPD Covent Garden area driver Yonas. Continually fails to deliver or marks refused and returns to depot. How to lose customers and alienate companies. Wow just wow.”

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Posted 1 month ago

“I’m writing to express my disappointment with the customer service I received when I recently called to inquire about my parcel. The call handler was not only unhelpful but also aggressive and unprofessional throughout the interaction. Their tone and attitude were unacceptable and made the situation unnecessarily stressful. Due to the poor handling of the call, I requested to speak with a manager. It’s concerning that someone with such a lack of professionalism is representing your company on the phone. No customer should be made to feel disrespected or dismissed when simply trying to resolve an issue. I would appreciate a prompt response, along with a proper explanation of how this matter will be addressed to ensure no other customers experience this.”

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Posted 1 month ago

“Didn't get my order that I expected today. It isn't where the photo shows it to be. This same driver has delivered this last month correctly but can't get it right this time. I'm out of pocket and have run out of the supply I was expecting to be delivered!!! So irritating and very disappointing.”

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Posted 1 month ago

“absolutely appalling sitting all day waiting for a parcel to be delivered that I’ve tracked to my home town for them to say sorry there was no one in to take your parcel. My ring doorbell says otherwise and now I’ve gotta wait for something I needed today until Monday when I’m in the office well done DPD useless”

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Posted 1 month ago

“Absolute joke of a company, never bothered knocking on the door then claims they delivered my package to a drop point that isnt even open for the next 2 days.”

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Posted 1 month ago

“I don’t even want to give a star Disgusting service”

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Posted 1 month ago

“The driver didn't knock. Sat waiting all day and my phone pings that ive missed my delivery. Open living room door and there's a note saying the driver missed me. He must have parked elsewhere and ran because there was no sign of him or his van. the app also said 5 mins before that he was 45 mins away. 🙄”

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Posted 1 month ago

“Extremely disappointed and frustrated with DPD's service. I paid an extra £12 for guaranteed delivery by Tuesday, but the driver falsely marked me as "not at home" and even uploaded a photo of a completely different location. Today, I was given another delivery window between 7am and 10pm. I waited all day — until 10:30pm — only to be informed that, due to "unexpected circumstances," my parcel was returned to the depot. This package was time-sensitive and needed to be in my hands today at the latest. To make matters worse, a second parcel was supposedly delivered to my address, yet DPD submitted a delivery photo showing a completely different house and falsely claimed it was handed to my wife. Absolute nonsense. This is beyond unacceptable. I lost time, money, and trust. I expect a full explanation and compensation for the failed delivery and mishandling of both parcels. I will actively avoid DPD in the future and advise others to do the same.”

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Posted 1 month ago

“I am extremely disappointed with DPD's service yet again. My parcel was supposed to be delivered yesterday and then today, instead I received a vague message stating, "Sorry, there's a delay with your parcel; this is normally resolved within 24 hours, and we will update you here shortly." No explanation, no accountability, just an empty promise. This is not the first time I've faced issues with DPD—delays and poor communication seem to be their standard practice. It's frustrating to deal with a courier service that consistently fails to deliver on time or provide clear updates. I would not recommend DPD to anyone looking for reliable delivery. You cannot speak to anyone to find out what happened to your parcel between Bristol hum and local depot. I will never use DPD for any parcels. If ordering from a corporate supplier of computers etc I will ask what courier they use and if it is DPD i will find a supplier who use someone else.”

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Posted 1 month ago

“I am extremely disappointed with DPD's service yet again. My parcel was supposed to be delivered to my chosen pick-up point today, but instead, I received a vague message stating, "Sorry, there's a delay with your parcel; this is normally resolved within 24 hours, and we will update you here shortly." No explanation, no accountability, just an empty promise. This is not the first time I've faced issues with DPD—delays and poor communication seem to be their standard practice. It's frustrating to deal with a courier service that consistently fails to deliver on time or provide clear updates. I would not recommend DPD to anyone looking for reliable delivery.”

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Posted 1 month ago

“Not sure why but DPD seem almost determined NOT to deliver parcels. It’s not that sometimes delivery is missed so much but that fact that it’s almost impossible to arrange a re-delivery and when you do it’s ignored. Delivery instructions are also ignored.”

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Posted 1 month ago

“Awful delivery service, purchased item from ao.com a while back and caught the driver getting out his van , taking a pic of my front door and returning back to his van. No knock at the door or anything . Had to literally run into the street to get my parcel, same again happened today. Stayed in waiting, next minute get a text to say we're sorry we missed you with a pic of my front door from the main road. Went on online chat to complain and they suggested I pay £5 for a vip guaranteed slot. Maybe this is a way to get more money out of you but I don't know. Would give a minus score if possible.”

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Posted 1 month ago

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Posted 1 month ago

“I’m honestly fed up with DPD. They never deliver parcels on time — often delaying by days without any explanation. Every time I contact customer service, I get the same robotic reply: “We can’t do anything, you’ll have to wait.” No updates, no accountability, and absolutely no help. It’s frustrating when you’re relying on a delivery, and DPD simply doesn’t care. They’re quick to blame “operational delays” but never quick to fix them. It’s clear they have no intention of improving their service. I would avoid using DPD altogether if I had a choice. Unreliable, unhelpful, and unacceptable.”

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Posted 1 month ago

“If I could do no stars I would. I sat in watching the tracker. The picture you sent is not my property, the driver obviously can't read road signs. That property is in a completely different road. Wot a waste of time and money. I personally would not use dpd, we always get problems when my supplier uses dpd. A complete shambles.”

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Posted 1 month ago

“My parcel was marked as delivered, but I never received anything. A photo was uploaded showing someone else’s flat, clearly not mine. I was told the driver would be contacted to retrieve the package and deliver it to me, and that I should expect a call back. No one ever followed up or called me. This has been a frustrating experience with both the company and its customer service—completely unacceptable.”

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Posted 1 month ago

DPD is rated 1.1 based on 5,290 reviews