DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,719 Reviews

3 %

of reviewers recommend DPD

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Metrics

1.1

Based on 5,719 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very sorry you choose to employ a complete and utter liar!!! Your driver did not miss me, I have CCTV of him getting a parcel out of the van and passing it to me, I then told him this is for a Mr Pearce and not me, he then said he had somebody helping number the parcels and they numbered it wrong, he went back to the van and came back and said I am down as Number 40? how would I know this information if he missed me? I was drop number 38 so more lies. He then went back to van turned to me and said he would need to do a few more drops to clear the van to find my parcel, More lies because he did not and had no intention of coming back Then I get an email to say he has missed me! Would you like to see and hear the CCTV footage of the so called missed delivery?? I don't think so do you because it will prove what a liar Aaron from Exeter depot is!! Complete bull and useless service, if you can't tell the truth or think sensibly on your feet just apologise for you mistake!”

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Posted 1 month ago

“DPD failed to deliver a package of frozen meals today. Their driver Russell, was delayed, then went back to the depot in Goole without attempting delivery. Apparently, he's going to try to find Hull again tomorrow, with a box of defrosted mush. Wouldn't recommend this company if they were the only ones left.”

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Posted 1 month ago

“This is by far the worst courier service on earth as a whole. I was home. Home! In my living room which is very close to the front door by the way and the idiot did not knock not even once! Just slipped in paper and went away. My question is , why bother? I hy drive all the way to the address without making any effort to deliver the package? Why?! Not the first nor the second time this is happening. Why does companies still use their service to deliver products to clients?”

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Posted 1 month ago

“I purchased a projector Screen for £349 pounds from amazon ON THE 31 Mar 2026.to be delivered BY DPD ON THE SECOND OF APRIL .the tracking no is 2177 154 959 I have not received it, all DPD say's is Your parcel is on its way back to Amazon .all amazon say's is your parcel is on it's way back to the seller. I phoned amazon helpline and spoke to Asian people(its a struggle understand them)they say, YOU WILL NEED TO PLACE A NEW ORDER.WE'LL AMAZON SED IF YOU HAVEN'T RECEIVED YOUR REFUND IN 14 DAYS CONTACT US, I DID.SO WHERE IS MY REFUND.??? SO I CAN MAKE A NEW ORDER ????? I HAVE NOT RECEIVED ONE.???.AND IT HAS NOW BEEN 22 DAYS ??????...SO WHAT CAN I DO????..”

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Posted 1 month ago

“It is a certified robbery by scammers who pretend to be couriers. But they show up, take a quick pic of your home while avoiding CCTV and run away with your property. So the DPD driver gets your goods after you spent your money. Yodel is the same criminal enterprise. Both DPD & Yodel rob Recipients. Tell the company who sold you the missing goods to stop using DPD!”

Helpful Report

Posted 1 month ago

“Zero wasn’t an option thats why one star! I had an extremely frustrating experience with DPD’s collection service, and I feel compelled to share it so others are aware. I rescheduled a single pickup three separate times because their drivers repeatedly failed to collect the parcel. Each time, I was told the same thing: that the driver attempted collection but “no one was available” or “there was nothing to collect.” This was simply not true. I was at home waiting every time. I provided very clear instructions, including access codes, detailed directions, and even photos of the address. On top of that, I left a note clearly stating that I was inside and waiting for the collection. Despite all of this, the driver still reported false information. Customer service was equally disappointing. While they were polite and apologetic, their only solution was to ask me to reschedule again and again. On multiple calls, I was promised that the driver would return later the same day—those promises were never fulfilled. It’s incredibly inconvenient and unfair. People stay home, rearrange their schedules, and lose valuable time just to manage a single collection. To be repeatedly let down like this, with no accountability, is unacceptable. In the end, I gave up and asked the buyer to arrange an alternative collection method. I will not be using DPD again. Based on my experience, their collection service is unreliable, poorly managed, and wastes customers’ time.”

Helpful Report

Posted 1 month ago

“Terrible service. I ordered a armchair from Marks & Spencer’s not something that can be left with a neighbour as it had to be lifted into my flat. The first attempt they took the chair to the completely wrong address. I didn’t receive the hour window of delivery anyway. Then they sent me a photo of the block of flats they tried to deliver to …. It’s about half a mile away from where I live….. second attempt a week later didn’t even turn up at all. No proper information on the tracking page. So the chair has just been sitting in a warehouse for two days and I’d waited in all day on both days…. absolutely useless. Trying to get hold of them is virtually impossible.”

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Posted 1 month ago

“If I could give no stars I would. Totally inept and almost certainly worst courier service out there”

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Posted 1 month ago

“Ordered an item for my holiday, a week before the departure date. Of course DPD scheduled delivery when I am at work. No option to drop it off to collection points. Zero flexibility or willingness to to communicate. Finally I book Friday off work and schedule delivery to Friday. They didn't come and on the phone they say they lost the parcel. So definitely I can't use my item on my holiday and after my holiday I will have to contact sender (not they) to launch an investigation.”

Helpful Report

Posted 1 month ago

“Delivery not even attempted. They tell lies. If the driver wants to knock off and go home early they just say there was no one at the house who could give the PIN number, even though they’ve not been near the address. If you catch this in time, their office will say they’ll come back. They won’t. They’ve already scampered long ago. Despicable company with no apparent control over their drivers.”

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Posted 1 month ago

“I ordered a new phone which is very important to me at this moment. It happened three times so far with that one order. The courier was not able to give me a call when he was waiting outside. He didn't even put the building code on that I provided him with. When I called a DPD customer support then were not able to semd it back tothesemder neither if I asked them to do so. I'm so tired and annoyed with DPD. Never again.”

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Posted 1 month ago

“Très déçu par cette société. Mon fils commande, paye un supplément pour une livraison express sous 24/48 h, (pièce de voiture, bref…)ça fait une semaine, pas de livraison (En attendant mon fils doit limiter ses déplacements, donc doit s’arranger pour aller au boulot) . Il appelle DPD et là on lui dit qu’il n’y a pas de nom sur la boîte aux lettres ! Foutage de gueule, les livreurs sont dans l’obligation soit de sonner, essayer d’appeler le client ou au pire voir avec un voisin pour se renseigner. Arrêtez de prendre les gens pour des cons. Plus jamais cette boîte de livraison. Bande de bon à rien ! Soyez sûr que moi je ne prendrais jamais une livraison par vous !”

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Posted 1 month ago

“On numerous occasions DPD have missed the delivery slot, and told Bare faced Lies about it, Last Night I waited for 4 Hours after the 1 Hour slot, with the app tracking stating "Your driver is delayed and will be with you shortly, " this Morning it says they tried to deliver and I couldn't provide a Pin Number, This isn't the first time it has happened, Bare Faced Lies instead of customer service, Whilst obviously problems occur, to Lie and not admit and contact about the problem is completely unacceptable”

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Posted 1 month ago

“This is the second time in 3 months that my parcel was delivered to the i correct adress and some random person signed for it?! Not even in the correct suburb! Worst courier company ever! How can you just let anybody sign for a parcel if the name is clearly visible?!”

Helpful Report

Posted 1 month ago

“I paid for next day delivery before noon,as it was a most urgent package.I tried to track it online,but no joy.I then called their phone number,only to find that it had gone to the wrong depot address,and it would now be the following day before it was delivered.Both dreadful and pathetic....and incredibly inconveient,let alone financially impacting.Never again.This is one time too many.”

Helpful Report

Posted 1 month ago

“Driver took a picture of my house from the street and left the "couldn't deliver" note on the drive by my car. Absolutely the worst company ever, I rang the sending company, who contacted dpd and the said he would come back. Yeah right. Waiting till tomorrow now. Did not even come to the door ( which was open) or ring the bell which I tested and it works. Good news is the company sending my parcel is to stop using dpd next week because they stuff up 80 % of their delivery's.”

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Posted 1 month ago

“Driver pulled up outside my house, got out, took a photo of my house then drove away without leaving my parcel, complained online to then get a call from their depot, told me they would contact the driver to bring me my parcel, this never happened, now got a message to tell me I have to go across town to pick up my parcel tomorrow from a post office, I paid for home delivery, total joke of a company. NEVER AGAIN!”

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Posted 1 month ago

“If I could give it no stars, I would. Van outside building. Driver never got out the van, drove off after 2 mins. Stated "could not find address". It is a block of flats with the name of the building on the wall in big black/white letters. They lie, lie, lie. Awaiting for delivery 6 days later and will be F*ing going to their depot in Bristol to create hell later today if it is not delivered.”

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Posted 1 month ago

“I have been looking forward for my delivery and made sure I am at home to be able to receive it. All of a sudden I received an email that the driver missed it and had a nerve to send me a close picture of the door below. I checked immediately and the door isn't close. Im not sure when that picture was taken. Not even trying to cintact me at all.”

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Posted 1 month ago

“I was threatened and verbally abused by one of DPD’s delivery drivers. I reported the incident to DPD immediately, but since then I have been completely stonewalled. What is most alarming is the apparent lack of accountability. From DPD’s response, it seems there are no real consequences for this kind of behaviour. I am left seriously questioning what safety checks, if any, are carried out on their drivers. It is deeply concerning to think that drivers like this are being sent onto private property and into contact with families and children. The matter has now been reported to the local police. For your own safety, avoid this company.”

Helpful Report

Posted 1 month ago

DPD is rated 1.1 based on 5,719 reviews