Also , i was told if i had the APP it would be helpful, I said i have a basic mobile , so can NOT get apps, to which he said if you had BLAH BLAH! I said " so i should go and buy a fancy phone?" No he said BUT it would be easier with the APP!! ME.. " So you are on the governments side saying i should have a fancy phone? Then he HUNG UP!! VERY RUDE . Obviously the Customer is NEVER right these days!
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