Ive always had a problem with this courier service and this is the last time its even driven me to become a keyboard warrior... After ignoring my request to deliver to a neighbor which was accepted I waited for the next which the same thing happened, drove all the way over in rush hour traffic after work to the pickup location they told me and it hadn't arrived yet (all the information I was told was minimal at best and incorrect) the worst part about this company is its customer service, contacted multiple times and no answer (they say 90mins to reply which is false its been 48hours+ and still no reply) The company I purchased from accepted to give me a full refund. ill be staying clear from this poor excuse of a courier service.