I ordered express delivery for an item from an online retailer, DPD texted and emailed me giving me my hour delivery slot. I made sure to be in all day to be able to accept my delivery, I also allocated a safe place in the off-chance that I didn't hear the van arrive. Instead, I receive a 'We missed you' text and went online to see what had happened only to be shown a picture of a house that I do not recognise as apparent proof that they were at the property. I'm extremely annoyed as I was counting on this parcel arriving today and that is why I paid for express shipping from the online retailer. Furthermore, I have found it seemingly impossible to contact anyone from DPD to lodge a complaint or receive an update on my order. The website is extremely unhelpful and borderline infuriating as pages often show an ERROR statement.