Ordered my item, next day delivery, driver couldn't find the house. ( Only courier firm that ever has problems locating me). I was patient and waited another 2 days for delivery, the item was delivered to the wrong house and the photo that was taken was so blurry it looks like it was taken by someone having a stroke on a digital camera from 1901. It's not my house but after wandering around my village trying to find it I managed to recognize a neighbour's doormat in the photi, the item is gone and the service department were about as much use as chocolate teapot, no info or advice, just hours on the phone waiting whilst staff checked their OS maps as they obviously don't have any computers or have an understanding of gps!