My experience with DPD has been excellent lately. Parcels are always within the hour time slot they allocate, always to my door or my chosen safe place if I'm out, and always in good condition with no holes or crushed corners on the boxes. The flexibility of their customer service team is also excellent, once when I missed a parcel requiring a signature (new phone) I called them up to ask if I could collect it from the depot as I needed it urgently. I was pleasantly surprised when the advisor checked the driver's position, gave me an estimated time for their return to the depot and said I could pop in after that time. When I got there the van had just arrived so the assistant at the desk went straight to the van and found the parcel for me! DPD have been nothing but excellent for me, I'm always happy to see DPD as a delivery option since I know it will be handled correctly.