Never had a problem with your service before, but today you excelled yourselves. Because of the icy conditions I watched out for your driver and planned to jump in the 4x4 and meet him at the road end of our track. We were in the fields and saw tractors and cars along the lane but no dad van. Came in and it said you missed us......probably because you never came!!! I rang your customer services which just repeats the same automated stuff over and over, so I rang the company the goods were coming from and when she checked you'd apparently left a calling card at a farm 3miles from us??? Not even on the same postcode!!! These goods are perishable and we're for Valentine's Day. Now you don't plan to try to deliver again til Monday. I feel a formal complaint and a claim coming on 🙄