Misleading or false and inaccurate information everywhere on their platform. These people are nearly impossible to reach, got incredibly bad customer care and will lie to your face. Essentially once they get your money they don't care about providing any useful information. Been stuck with a parcel they refuse to collect from my door, and none of their drop off points will accept either because it's 50 X 50 X 40 cm, thus to big. It's a dead end, most of their customer care agents recommend I keep cruising the city until a good Samaritan accepts it at one of their drop off locations. (Drop off locations don't have to accept large parcels based on their contract. DPD doesn't want to collect from my door).