Ordered a few large items from a pet store they arrived on a different day to what was expected & the lift wasn’t working to get to my floor so the driver refused to walk down a flight of stairs with the items and told me I would have to come get them (I’m a disabled woman ) I explained I couldn’t do that as they was too heavy so he suddenly turned up with them on a trolley really angry shoving them towards my door and knocking over my plant pot containing my pets ashes and crushing my plants in the process he then aggressively said this is a bloody joke ordering all this , your lucky this time but I won’t be bloody doing it again then stormed off I was left feeling so shaken & upset and some of the items was damaged such a awful service