I ordered a next day delivery to send Christmas presents to my daughter on 20th December. I received no updates, couldn’t get through to anyone on the phone, had to pay £6 each time to call them during which I was cut off twice, I finally learned on Christmas Eve that my parcel was still at the newsagent I had dropped it off at 4 days previous. The automated help service was no help and didn’t answer my questions. My daughter didn’t receive her gifts until 30th December which partially ruined Christmas for her. I’ll be using a different company next year.
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