Terrible service full stop. We left a clear sign with our numbers by the buzzer as this is not working, we never got a call, just a text saying our parcel would be delivered to a "local" post office. Turns out the local post office is not even in our same post code area! Will have to take time off work to collect it. Called the help line and they could not rearrange for the delivery, and told me i needed to contact the sender to rearrange, but they could not give me thei contact... when i asked to speak to a manager i was told managers do not take calls... (how does one speak to them, smoke signals, pigeon messangers?) Looking further on the online status of my order I notice that the driver returned our parcel to Southall at 12:06, when my delivery slot was from 11:57 to 12:57. It is beyond me how a van can travel from Battersea to Southall in less than 7 minutes. Guess the driver just could not be bothered.