Didnt collect my parcel despite me waiting in all day and taking a day off work, I'm a contractor so I get no holiday pay. Driver told the depot he tried collecting but the parcel wasnt ready, total lie. Phoned customer service numerous times(messed around from pillar to post, transferred and given alternative numbers, neither helped or worked. Refund/dispute/complaining, none working on live chat. Whatsaap chat not available apart from an AI bot which said "let's not fall out" after sending F*** Y** due to lack of proper support. You could write this stuff, utterly horrendous service, noone helpfully to talk to. It's now the weekend so they wint collect until monday, I cant afford to take another day off. Cheaper to just pay through the nose for parcelforce but at least itll be done properly, with support. Large parcel- 80x60x45cm 23kg. Paid DPD £32(doubt I'll see a refund) Parcelforce are £44. I know who I'll use next time, I can get over the money quicker than all the unprofessional lies and mess around. You're welcome. Rant over. Jonathan, Cornwall