I unfortunately had to make a claim for a lamp that was collected from the seller by a DPC courier and delivered to my door. The lampshade and base were well packaged. Just about everything is on their excluded items list for sending. What's the point in the courier if their is such a list? My lamp base was smashed and it can only be because the parcel was roughly handled. The shade itself was in a box inside the box and fine. Although base which is quite delicate, was wrapped in bubble wrap and the box was lined with large bubble wrap. My claim was refused! Any excuse not to pay out for their couriers handling of the package. Never use them again.