I spent the best part of a morning trying to get a parcel sent, the web site is shockingly poor ! I filled in the details sender address, recipient address etc then clicked on the link to find a drop off point local to me, upon returning to the original page all details I had filled in the forms had gone. Foolishly I persisted, and the delivery was booked / paid for, within a few seconds an email confirmation was received, complete with half a delivery address ! This didn't inspire confidence and so half an hour was wasted on live chat with DPD to try and find out why the address was incomplete (incidentally a prerequisite for messaging is a DPD order number THE SITE DID NOT LIKE THE ONE IT HAD GIVEN MY ORDER !) I took my parcel to the drop off point (a Homebase store) but the staff could not process the order, apparently it needed a bar code and they have no means to add one even though that is the procedure required as outlined on the web page and on the print out with the QR code that you are asked to take to the drop off point ! I left the store and before leaving the car park, I reached for my mobile, cancelled my order and requested a refund ! To compound my annoyance, the cheeky bastards say they will have to review my right to a refund, well let them review I paid by Paypal so the money will be refunded. NEVER AGAIN WILL I USE THESE CLOWNS !