Disgraceful! I paid for international express service sending two parcels in one consignment, dropped them off on Saturday, no tracking updates until Tuesday, then no updates again until Thursday. When I enquired they asked me to complete a correct consignment form as my delivery included 2 parcels and they only had one and due to be returned! The incompetence and customer disregard is shocking. No one had bothered to contact me to advise about the missing parcel and were quick to blame me. Still no word from them regarding the whereabouts of my missing parcel. This is also a company that’s difficult to contact which speaks volumes about their customer service. Disgusting.