Booked and paid for flooring to be collected from my address to be delivered back to the suppliers, as it was excess to requirements. Received a notification that it had beed delivered and signed for. When I received no refund for these goods I contacted the flooring company who informed me that no such person worked within there company. I then went back to DPD and raised a complaint, that was 3 months ago. I am now out of pocket £400. Don't use this company