Driver failed to ring the door bell ( it’s not exactly hidden) tapped on the door in which he would have more noise if used a feather duster. Failed to leave a card , and then had the audacity to mark it down that we had refused the parcel. My wife was working from home , with her office being 12 feet from the door , also if anyone knocks on the door that actually wants our attention the dog goes Bannanas , so that shows how quietly he knocked. Obviously we didn’t know he had been as he hadn’t left a card as per company policy. I rang DPD , in which trying to get to speak to a human was feet in itself. Only to be talked to by someone who clearly had no intention of trying to resolve the issue. She said that a manager was going to call me back , but surprise surprise, no one did. The only information I did managed to get was that the parcel had been sent to company in Wakefield, but she had no contact details for them , which I do find very surprising that merchandise is sent out from DPD , not actually knowing who they going to. As of present 01/04/22 , I still do not know what is happening or where the parcel is. I’ve got CCTV footage of the driver arriving , tapping on the door, not ringing the bell , which I would of thought pressing a bell would have covered in basic training, and then walking away without leaving a card. Ps , I will not be using you again , and are in the process of looking for legal advice to seek compensation.