1 star is flattering but a well-deserving lesser rating is not an option …not for the first time, this service has been woefully ignorant as to the meaning of customer service …but no need to rant, other reviews say it all! In future I will avoid any purchases where I have prior knowledge that the vendor is using this firm! I would personally never use them, as I don’t need this level of service (overstatement!) to be seen as a reflection of mine!