Delivery of NHS medical items (urgently required and ordered through my surgery) absolutely DIRE. One box arrived and the really urgent one has still not arrived. They contained items which cannot be reordered for a month. So I am unable to change items for several days instead of daily....not a pleasant experience. I cannot therefore say the delivery was on time ~ I am still waiting for some of them. neither can I say that items not yet received were not damaged. No idea where to go in DPD to complain ~ hope they read this and produce the missing box.