Outrageous! Don't use them. I've changed my delivery address to a pick up point using their app, paid for my parcel to be delivered next day and got a message to say sorry we've missed you. Then contacted customer service quite early in the day and all they had to say was that they understand and they sense that I'm upset but can't do anything about it and they don't have a refund service either so have to wait until tomorrow. What a pathetic company and service! They should not be allowed to operate and be held accountable!
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