Driver said he came to my house on the Wednesday to deliver and nobody was home, my whole family was there! Said they would deliver on Thursday again said nobody was home despite the fact we were all in the yard waiting for the parcel! I contacted dpd within 2 muns of getting message was lied to by the first person who said she would have driver deliver in 20 mins. But we also established that driver was no where near my location nor had he tried to deliver on the Thursday. Rang again at 6.15pm as delivery had not arrived and got a man this time who told me he could do nothing till 9am Friday morning. Rang at 9am Friday was told it was been delivered to my nearest dpd drop off which was 11 miles from me! Told them I had no way of picking it up that far away and was told they would see what they could do! Another lie! I rang again after 2 hours to be told by a different person that they could not take the parcel from dpd drop off and I would have to get it myself. I explained I had no way of getting it and was told to contact the company I purchased from and request them to resend the item!!!!! I said why so u lot can carry on the same way again!!!!!!!!! U requested a manager to contact me and was told they would within 2 hours. Rang again after 4 hours and no contact to be told manager had gone home! I again asked what they were doing about my delivery as they were the ones that messed up and I was told nothing they were going to do! Requested manager ring me the next day and its now Tuesday and nobody has bothered to ring me!!! This isnt the first time I have had issues with dpd. The drivers don't care, can't be bothered and don't really want the job all they want to do is drive around and use the excuse they are delivering if caught looking into peoples houses and yards! That is not a sweeping statement that is fact and know a yard where items were taken by a dpd driver, when dpd was contacted surprise surprise they did nothing. I will from now on only buy from companies that do not use dpd because they are a complete joke and their customer service does not exist!!!