If the retailer could just drop kick your purchase out of a window you'd be more likely to get it. We've had at least half of our parcels fail delivery because driver said they'd missed us. We're certain they haven't even attempted delivery as we've been at home. Also had parcels delivered to wrong address - and this is to the wrong street. Haven't had issues like this with any other delivery company. I'd be embarrased to work for them. Avoid at all costs.
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