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Martyn
AVOID AVOID ABSOLUTELY USELESS. If you enjoy sitting at home waiting for a delivery that will never arrive please use this company otherwise avoid at all cost. 1st delivery attempt -- Received a delivery time slot stayed home waiting for delivery received a picture of the house at the end of the road with a message " sorry you wasn't home and we missed you " will reschedule for delivery tomorrow, spoke to customer service to be told they had checked the drivers live tracking could see he never attended correct delivery address instructed him to reattend and to ring me with time slot, I continued to wait and wait until 6pm and nothing. 2nd delivery attempt -- The following day received a delivery time slot stayed home waiting for delivery received a picture message this time of a REAR GARDEN GATE from a house 5 doors away, with the same message as before sorry we missed you and you wasn't home! Who has a DOOR BELL on their REAR GARDEN GATE for guests/deliveries??how did the delivery driver even know what number property he was at?? Tried calling customer service and was closed being a Sunday afternoon. Checked online tracking on Monday to discover that my parcel had been returned to sender?!? Thought DPDs policy was after 2 failed delivery attempts they hold your parcel for a following 7 days for recipient to arrange another delivery date or collection for one of their collection points. ABSOLUTE RUBBISH AND USELESS
2 years ago
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DPD has a 1.1 average rating from 5,264 reviews