After my (still ongoing) problems with sending items internationally using DPD I will no longer be using their service. After sending a small box to Brussels from the UK on the 22nd August 2022 I am still waiting for it to either be delivered or returned to me. It is currently the 20th October 2022. This is, I believe, through no fault of my own. I filled out all the customs documents correctly, attached them to the package as requested, but still there have been problems. This is, I believe, due to DPD subcontracting out their service to other providers, namely Parcel2Go and UPS. Over the course of the first month I was tracking the parcel and attempting to contact DPD. As there is no contact details for the company I was unable to do anything other than wait. The tracking said that the package was in a warehouse in Brussels during this time. After a month I then opened a claim with DPD to work out what happened to my package. This was answered after a week with an email requesting customs documents. I replied immediately and have not heard since. During this time I have also managed to contact DPD customs via the website portal, found after souring their site in order to speak to a human being rather than a bot. After speaking with them and providing the tracking details I was given a number to call, and told that I had been emailed several times by the company telling me to contact this number. I had never received any email from them, and when I asked to see a screenshot or evidence of these emails I was told that I could not. This is, I believe, due to them subcontracting out the delivery. After phoning the number (linked to the Brussels warehouse) I was told (on the 26th September 2022) that it was being delivered via UPS and that there had been a return to sender request. Neither I or the person I was sending the package to had requested this, but nonetheless this was a better outcome than it being stuck in purgatory for months. It has now been almost two months since sending the package and it still hasn’t been returned to me. Tracking on the UPS site states that “The delivery date will be provided as soon as possible.” And that it’s “On the Way” but I highly doubt that. At this point I just want my package back and to never use DPD for international delivery ever again.