I recently acquire a console on an online shop who sent it to me with DPD. I added an instruction saying that if I was not home they should deliver the item to the collection point. The driver went directly to the collection point, but for some reason I am not aware about he did not leave it there. I call the customer service and the woman at the phone call me ignorant and she tried to shift the blame to me when it was the driver fault for not trying my house first. I also have a screenshot of their website that clearly states the driver steps and the first is to come to my house which he skipped. I tried to send an email of complaint attaching the screenshot but I got no reply. I also paid £10 extra for the next day delivery option for nothing since I the driver did not come to my house and they redelivered the day after instead of leaving it in the pickup point as requested as my second option. Apparently drivers are not capable of following simple instructions, the phone customer service are rude that try to blame to the customer instead of the driver and at the phone they call the customer IGNORANT, and non-existing customer service via email. The picture attached shows which steps the driver should have followed