Got a text for a dpd driver to collect my parcel on Friday, it read, ‘ your Swindow driver will collect between 11-12 Driver arrived at 11:58, which was sent on behalf of there bridgwater depot which didn’t have a collection label printed, said he forgot to print it, but took the parcel. Then days later my parcel gets lost in the system and dpd starts sending other drivers to my house saying sorry we couldn’t collect your parcel on Friday we will collect on Monday! I phoned up dpd Birmingham customer services 5 times, 3 times cut off, they will investigate, promises to phone back but nothing! Went down to dpd Bridgwater and explain the situation and spoke to Kayleigh and she said we didn’t send a driver on the Friday so you must of been scammed, you need to report it to the police! Off I went and thought but how would they know the collection details, the driver had a dpd collection pad and uniform? So I went back down showed her the emails and etc and she sent out her manager. She did some digging and promised to phone me back Zhanet and email me back but nothing no phone call or email and wouldn’t even answer my calls or email! Enough was enough I emailed there director of dpd to get a lady email back called Becky who deals with the directors emails, she did some digging and talked to various managers in depots and miraculously another manager from Bridgwater Leah phoned me like I’ve won a consolation prize yesterday your parcel has now been found after 5 days in another depot in the lost section! I said due to the fault of the collection driver who didn’t put the collection ticket on when he should, she went silent I said and who’s covering my out of pocket expenses and loss of earnings? No reply and the directors secretary says they don’t cover this so I will get my route of action to cover this! DPD YOU ARE A SHAMBLES OF A COMPANY!