If I could give them -1000000 stars I would! After purchasing an item for guaranteed next day delivery DPD failed to deliver. Trying to call them is so incredibly difficult, but we got through, and then they hung up on us!!! Got through again asking if we could pick the parcel up from the depot it was in as we needed it urgently - the answer was no! No wonder the people on the end of the phone sounded so miserable, they are working for a company who does not care about their customers AT ALL. So incredibly disappointed!