Worst service i ever had .I have been wronged by this delivery… I have been wronged by this delivery service. I have sent many packages with DPD and none have ended up like this one. I sent a package with DPD to one of my customers as usual (note i am a small business who works with Etsy with my product being pastry and cakes) and so i sent out this package to my client on Friday wich arrived Saturday. However when it was delivered on Saturday morning, my client was not home. I had checked the delivery update saying I had an SMS and an email sent to me about this which was not true, Any sms received)therefore could not warn my client of the sudden next day arrival. After the delivery attempt fails usually I can rearrange the delivery , that is what I've had with every other package I've delivered, one coming and going up to 5 times until delivered correctly. How you can see in history delivery the driver say ( copy) X Cerca spedizioni 26 novembre 2022 09:15 Your Parcel Will Now Be Delivered To Co-Op. We Will Notify You When It Is Ready For You To Collect Unit B, Optimus Point, Kirby Road, Glenfield, Leicester, LE3 8DX, UK, United Kingdom 26 novembre 2022 09:15 We Missed You. Your Driver Temba Won't Be Back Today But You Can Still Rearrange Your Delivery. Unit B, Optimus Point, Kirby Road, Glenfield, Leicester, LE3 8DX, UK, United Kingdom 26 novembre 2022 09:15 We Missed You. Your Driver Temba Won't Be Back Today But We'll Be Back Sun 27 November With Your Parcel Unit B, Optimus Point, Kirby Road, Glenfield, Leicester, LE3 8DX, UK, United Kingdom So at 9.15 we missed you , but you can still rearrange your delivery , at same at 9,15 you package will be dropped to at pick up point , ,,, not understand,, how to rearrange , I have tried for hours and nothing .However this time it was sent to the closest pickup point. Mind you I did not choose this option, as I do all my deliveries the same. My client paid for a delivery and could not go to the pickup point. And so I spoke with an operator the next day since services were closed at that time. The operator told me the sender (Me) chose this option (again I did the same as every other package). When I told the operator I was the sender, and that I did not choose this option, it was told to me that it was written in the terms and regulation of when I sent the package, although that cannot be true as this was not the case with ANY of my previous packages. I even spoke on the phone with a different operator and I still do not understand why it was sent to a pickup delivery point and not reattempted( the phone operator says tithe reason for the package was dropped on pick up point was for can be collected next day) But why ???. Lets say my client was handicapped, how would he have been able to go to the pickup point? Plus I plaid for a delivery service from sender to receiver not sender to pickup point. Why was it sent to the pickup point without even 1 reattempt? This package contained fresh pastry and it is still at the pickup point not having been picked up by my customer. They emailed me saying it will be delivered back to me, which would be absolutely pointless. It has been there for a week, it would have gone off by now, why even ask to deliver to my address again. My client payed a sum of money for this delivery and as did I. I lost much working time for the wasted pastry and trying to sort this for this whole week hours each day. A waste of ingredients thrown away and of my stress,. So for this reason I’m asking to be refund for all coverage and in this way I can replace the package with a fresh one to my client.