What I nightmare this company is , cheaters!!! Let’s start from beginning I’ve ordered ( expensive) parcel , paid for next day delivery . Was waiting over a week but it’s not the worse thing. Few days before I had a message from DPD that my parcel is in local depo and will be ready to collect from 1st of December ( today is 7th of December). Today i had a messages from them “ FINAL REMINDER “ saying that this is my last day to pick up this parcel from drop box if not they will send it back to sender , they never send me QR code which I need to open this box so I called them asking for a QR code of course they can’t do nothing about it etc , so they gave a number for customer service for this drop box , one lady put me on hold saying that she will get this QR CODE for me in a bit , while I was waiting someone else start talking to me , again I had to explain what’s happened etc and she put the phone down , I was on phone for over one hour talking to multiple people everyone was saying different things, in the end one lady told me that my parcel is missing !! Hooow ? Few minutes before it was in drop box , they told me to contact the sender which I did they can’t do nothing about it because they can see that parcel still is in this box , so basically I lost my expensive item , they can’t do nothing about this,no refund no nothing ! I’m frustrated, it was very important for me ,and expensive, they didn’t even apologise , I just can’t even explain what I feel now , how can they do something like that ! People paying for their services!