What the heck has happened to DPD? Two weeks ago you were riding the wave of reliability, but the decline is so dramatic and rapid, I wonder whether Truss or Kwarteng is interning with you? I have been waiting six days for a package, received at the local depot, and 'Your parcel has been delayed due to an unexpected issue ... your new estimate is [insert next day]'. After two days I think you should have got to the bottom of 'unexpected'. Reading some of the other woeful stories of DPD's recent performance I am, thus far, having an easy time. I have asked the vendor to query this with their DPD account manager: they consider this unacceptable to be fobbed-off daily, and to have their business damaged by DPD's poor fulfilment. There is, as other reporters have found, no easy means to speak to a human at DPD who could offer clarity and reassurance, which adds to the frustration. I have previously used DPD to deliver items, but have no choice, on the back of this poor performance, to look into alternatives who have taken on a manageable workload and not imploded. Two stars: why not one? - I still have a recollection of how good DPD was from just a few weeks ago.