DPD Stoke depot have had my husbands Christmas present since the 15th of December. They lied and said it had been delivered, it hadn’t and they admitted it had been a fault at their end. I have been told every day since it will be delivered “today” and I will receive my delivery slot by 11am… I’ve heard absolutely nothing. I’m absolutely gutted by being let down by this but I’m more angry at the treatment I have received from the customer services! Every person I spoke to was Rude, unhelpful and simply didn’t give a dime about my issue! Don’t get me started on the bots that you chat with online… useless. The stress DPD has caused me over this festive period is something I will never forget and you can trust I will never use DPD or shop from any business who use DPD as their courier.