Stay away from this company. Why are companies using such a shoddy delivery company to deliver items. They are a disgrace. Used the app to let DPD know yesterday ( Thursday ) to deliver my parcel today ( Friday ) as I was would be out with work on Thursday. Received a text and email saying my parcel will now be delivered today ( Friday ) Got to 4pm today- Friday - so I called their customer service. They said the driver tried to deliver the package Thursday and that the item was ‘refused’ so will now be sent back to the sender. I was told a customer service manager would investigate and call me back in an hour. 2 hours later no one had called so I called back. What? I wasn’t at home Thursday hence I asked for the Friday delivery that their app confirmed. As the driver marked the item ‘refused’ it is automatically sent back to the sender. Ridiculous. Now I have the hassle of contacting them to explain what has happened to a £150 order I have made from them - wait for it to be returned to them to get them to get it delivered again - hopefully not using DPD. This is an absolute disgrace. Their systems even said the driver left a note at my property - no note was left. And no pic of them trying to make the delivery. Really rubbish company. I will be updating the sender to let them know that DPD - through association - is tarnishing their brand and image and to not use DPD again. Their Shoreditch delivery depot employ drivers who really don’t care about their deliveries ( this is not the first time I have had issues with DPD - the last time I had a pair of Converse trainers delivered they left the package outside on street level saying it had been delivered lol ) - when are companies going to wake up - DO NOT USE DPD!