I was given a time slot Monday 14th as as given I changed to 14th as I was at work. Driver Rahminder still turned up and called meat 3.30, I said I have changed slot as at work, he told me I was a liar and out phone down. I’ve called there Bicester depot and Spoke to Mandy, Robert with my complaint. The operations manager for delivery will not respond to us I’m told, we’ve physically seen your parcel but they won’t load it. It’s as though there’s a gang of them controlling parcels and there’s an attitude of no care or concern. Still no parcel so I’ve frozen payment to seller.