My parcel was supposed to be delivered to me yesterday. I was in all day and even if I couldn't make it to the door for any reason I had set my next door neighbour's address as backup. I was even tracking it on the app and knew exactly when to expect it and was prepared to answer the door. The tracking app was up to drop 29 with my parcel as drop 30, then it changed to drop 28 with me as drop 29, and then it suddenly changed to "sorry we missed you". I was in the front kitchen in full view of the street and no DPD van had even driven down it. The photo of the delivery "attempt" was a dark blur as if the photo had been taken by accident. I contacted support who said the driver was now out of the vicinity so couldn't come back (which was impossible as he was tracked on a nearby road for his previous delivery just moments before) and they assured me numerous times that another delivery "attempt" would be made the next day (today). However, I found out today that after a single (fake) delivery attempt yesterday, the parcel is actually going back to the sender, meaning the support agent I'd spoke to yesterday was clearly just lying to me. The parcel was a birthday gift for someone I rarely see, which would have arrived in plenty of time had there been an ounce of competence in DPD, but now has no hope of getting to me on time. I've cancelled the order with the vendor and have relayed my feedback to them as this is just completely unacceptable on all fronts.