DPD is one of the worst delivery companies in the UK and unfortuantely still one that loads of companies use for online orders. They are not even trying to deliver the parcels and then they mark it up as unable to get through even though you were at home waiting for the delivery. The complaints procedure is a joke, with no real difference whatsoever, I think I complained about 4 times and gave super clear instructions for my property and the same issue repeats over and over again
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