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Jennifer Houston
I was expecting a parcel from Samsung to be delivered on Tuesday, 23rd May 2023, between 13.16-14.16 by Mohammad. 2 hours later parcel had not been delivered. Called DPD and was informed that the item had been marked as delivered by the driver, but no picture or proof was available. I pointed out that this was a mistake as I have a Ring doorbell which records if anyone comes near my gate and/or up my front stairs onto my porch. I was told that they would get the driver to contact me. At about 4pm my phone rang for a couple of seconds and hung up before I could answer. I checked voicemail but no message was left. This happened 6 times. I was told that I would have to contact the sender for them to initiate a enquiry into the undelivered parcel. This I have done.
2 years ago
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DPD has a 1.1 average rating from 5,246 reviews