Paid extra to get a delivery on a Saturday. Got my hour time slot for delivery. Following driver on GPS through their app and he's about a mile away when I get a notification "We couldn't deliver to you" and a picture that is 95% black with absolutely no other details. Instantly call customer support who confirm he was about a mile from me and never even got near my road before claiming he couldn't deliver to me. Driver ignores calls from customer support. Customer support claim driver has been sent my details and will redeliver today, he will call me if he can't find my house..... Hours pass and I hear nothing. I call customer support again. Driver has taken my item back to the depot. Thanks for wasting a day and the cost of delivery. The guy literally has one job and cannot do it.